CE Hours: 3 Lecture
Speaker: Kathy Pauze, national lecturer on office management and administration systems; founder of Pauze Systems Development; office and office administrator, The Center for Pediatric Dental Care, Brookline
In a dental office where people work close together, good communication is more than words. It involves effective listening, building rapport, making connections, and delivering your message effectively. How well you communicate can make or break your team’s cohesiveness and your practice's professional image. This seminar is designed to give you an understanding and foundation in these essential communication skills.
- Assess your communication style
- Practice effective active listening skills
- Understanding non-verbal communication
- Learn how to frame your message in the positive
- Know how to keep your composure in a difficult situation
Recommended Audience: Dentist, Hygienist, Assistant, Office Staff
Class is subject to cancellation if enrollment is not met. Call (800) 342-8747 ext. 250 for information on cancellations due to inclement weather. Free cancellation up to 10 days prior to course date.