Conflict Management*

Management Development - Level II Certificate Series

Everyone doesn’t come with a “like” button.

Professional harmony in the workplace is rarely as simple as it is online, where removing a connection or unfriending a colleague can be done quietly. When conflict occurs in the physical world, it can create serious communication issues and morale problems, affecting productivity and professionalism.

Effective managers know how to resolve workplace conflicts in ways that reduce tension and let all of the parties involved move forward positively. “Resolving Conflict”, part of the Level 2 Certificate Series, teaches participants how to recognize potential conflict, and how to manage the resolution of workplace conflicts, professionally and productively.

Learning Objectives

Recognize common sources of conflict
Understand and explain predominant styles of dealing with conflict
Identify and use 5 strategies for handling conflicts
Determine the most effective strategy for each unique conflict situation in the workplace
Prepare for resolving a conflict in a one-on-one using a 5 Step Process

Who Should Attend
Experienced Supervisors
Managers
Team Leads

Credits
HRCI: 4 credits

Fee includes all training materials, assessment & morning beverage.

*This program has been approved for recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

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