Conflict Management (PE1)

Summary

THIS COURSE IS ALIGNED TO UNIT STANDARD: 

Title: Interpret and Manage Conflicts within the Workplace 
Unit Standard ID: 114226
NQF Level: 5 
Credit Value: 8 


INTRODUCTION 

The programme is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process. 

WHAT THIS COURSE CAN DO FOR YOU… 

  • Understand the main sources of conflict
  • Analyse and understand the nature of conflicts 
  • Describing appropriate techniques to manage conflict 
  • Implementing skills and strategies to manage and resolve conflict
  • Develop the confidence to tackle conflict effectively
  • Developing the attributes of a good conflict leader
  • Handling customer complaints

TARGET AUDIENCE 

The workshop is suitable for support and executive staff members, who want to prevent escalation of conflict, who wish to for those who wish to resolve existing problems and to polish interpersonal, team and EQ competencies. It is also highly suitable for teams who wish to explore and resolve conflicts and build synergy and effectiveness. 


TRAINING APPROACH 

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:


  • Role-plays 
  • Break-away sessions 
  • Relevant business exercises
  • Presentations 
  • Demonstrations 
  • Questionnaires 
  • Discussion activities and
  • Case studies 

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace. 


POST COURSE ASSISTANCE 

“On-Line Knowledge Hub”

All delegates attending Kwelanga Training public courses now have FREE access to post course on-line resources.  Up-to-date, convenient and easily accessible information, relevant to the programme attended, is available.  Tools include case studies, articles, exercises and other valuable articles which will reinforce course content and assist in transferring knowledge and skills to the workplace.

“Contact the Coach” – Post Course Support 

Kwelanga Training strongly believes learning should include on-going assistance following training. Delegates can “Contact the Coach” via email or telephonically if they need support with additional queries/questions regarding the application of theory covered during the course at any time following the course.

Details

  • When

  • 3 February, 2017
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • Cherry Place
    161 Heugh Road
    Walmer
    Port Elizabeth 6070
    South Africa
    0415815336

  • Capacity

  • 20 (20 remaining)

Additional Information

Kwelanga Training will provide: 
  • Course facilitation by subject expert
  • NQF aligned comprehensive user guide
  • Framed certificates for each delegate
  • Corporate venue, Lunch and refreshments 
  • Pens / Pencil case sets
  • Name card / Attendance register / Evaluation forms 
  • "Contact the Coach" - post course support
  
Click HERE to return to the Kwelanga Training Website

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