Managers spend up to 20% of their time dealing with conflict and its effects on the team can be dramatic. In this hands-on workshop, participants are exposed to a variety of tools for understanding and managing conflict. Participants will increase their confidence in handling conflicts with greater understanding and experience applying these techniques. Relevant case examples are used. This workshop is applicable for both management and staff.
Participants will:
- Understand a variety of techniques for managing conflict
- Apply these techniques in a practical setting
- Increase confidence in management of interpersonal conflict
- Learn the "5M" process for conflict resolution
Facilitator: Heather Colquhoun
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