*Updated regularly


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Arthur Adler
Arthur Adler, Chairman, has led the Americas division of Jones Lang LaSalle’s Hotels & Hospitality Group for over 17 years. In his current capacity, Mr. Adler provides strategic oversight to the Group, which is part of the Jones Lang LaSalle’s Hotels & Hospitality Group international. In addition, Mr. Adler is directly responsible for the Region’s hotel transactions business, consisting arranging the sale and financing of hotels properties throughout the Americas. Over the last several years, JLL has arranged hotel transactions totaling approximately $10 billion per annum.

Mr. Adler’s diverse industry background includes arranging debt and equity transactions, consulting and asset management, litigation support and strategic planning for owners, investors and lenders. Mr. Adler oversees a business that includes over 100 people which has as its clients the most prolific hotel owners and operators in the industry, including InterContinental Hotels and Resorts, The Blackstone Group, Colony Capital, Starwood Hotels and Resorts, Global Hyatt Corporation, Apollo Real Estate, Host Hotels and Resorts, LaSalle Hotel Properties, Noble Investments, HEI Hotels, Pebblebrook Lodging Trust, Marriott International, Kingdom Holdings, BCIMC, Barings, Goldman Sachs, Oaktree Capital, Walton Street Capital, Brookfield, and ADIA, among others. Selected transactions that JLL has recently completed include the sales or financings of the Montage Laguna Beach, Four Seasons Toronto, St. Regis San Francisco, Four Seasons Scottsdale, Mandarin Oriental Boston, Waldorf Astoria Chicago, Marriott Eastside New York, Waldorf Astoria Key West, Marriott San Juan, Marriott Georgetown and many others.

Previously, Mr. Adler was Managing Director of the Lodging & Leisure Group at Sonnenblick-Goldman Company. During his diverse career, he has been a Partner at Coopers & Lybrand in the Hospitality Consulting Group, a Senior Principal at Laventhol & Horwath and an Operations Analyst for Hilton Hotels.

Mr. Adler holds a Bachelor of Science degree from Cornell University, is a member of the Cornell Society of Hotelmen and has received their “Distinguished Alumni Award. Mr. Adler is on the advisory board of The Cornell University’s Center for Real Estate and Finance, is Chairman of ULI’s Hotel Development Counsel, is a member of Cornell’s Hotel School Dean’s Advisory Board and is a frequent presenter at global and domestic hotel industry conferences.
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Anil Aggarwal
Anil Aggarwal is CEO of Milestone Internet Marketing. Aggarwal brings an extensive management and technology marketing background to Milestone. He is responsible for sales and marketing activities, and for developing the technology roadmap for the company. Aggarwal has conducted several educational and training sessions for the lodging industry, at major associations including HITEC and Wyndham Worldwide.

Aggarwal has won several awards including FSA's Best Financially Managed Private Company award. Aggarwal has a bachelor's degree in electrical engineering from the Indian Institute of Technology, Bombay, India; a master's degree in electrical engineering from University of Hawaii; and an MBA from University of Georgia.
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Chris Anderson
Chris Anderson is an associate professor at the Cornell School of Hotel Administration. Prior to his appointment in 2006, he was on faculty at the Ivey School of Business in London, Ontario Canada. His main research focus is on revenue management and service pricing. He actively works with industry, across numerous industry types, in the application and development of RM, having worked with a variety of hotels, airlines, rental car and tour companies as well as numerous consumer packaged goods and financial services firms. Anderson’s research has been funded by numerous governmental agencies and industrial partners and he serves on the editorial board of the Journal of Revenue and Pricing Management and is the regional editor for the International Journal of Revenue Management. At the School of Hotel Administration, he teaches courses in revenue management and service operations management.
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Preston Anderson
Preston is the Director of Global Marketing Solutions and Support at Marriott International. In this capacity, he has executed many effective brand activation initiatives across sales and marketing disciplines on an international scale. Prior to joining Marriott in 2002, he held brand and regional marketing positions at Ford Motor Company, and during his tenure he contributed to the successful re-launch of the Ford Taurus brand. Over the course of his 18 years in brand and field marketing, Preston has developed a strong interest in marketing automation and the integration point with digital asset management. Preston holds two degrees from Duke University, a bachelor’s in Political Science and a Master’s in Business Administration – and he is a very proud and passionate Blue Devils fan!
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Rohan Ashar
Rohan Ashar brings both operational and analytical experience to the RMS team. After obtaining his BA in Hospitality Management in 2001, he worked as a Management Trainee and Assistant Manager in Food and Beverage Operations with the Taj Group of Hotels, India. At the Taj Group, Rohan was responsible for launching a multi cuisine coffee shop and redesigning In-Room Dining operations as well as planning and implementing workflow related improvements in Front Office operations.

Before joining RMS, Rohan also completed his Masters from Cornell University where he focused his studies on Revenue Management and Service Operations. His internships at Cornell University included projects in new product forecasting for quick service restaurants and table mix and optimal restaurant sizing for casual dining restaurants.
Whitney Austin Gray
At Delos, Dr. Whitney Austin Gray is responsible for the oversight of health research and the development of innovative design strategies and products that seek to improve human health and wellness through building design.

Prior to joining Delos, Dr. Gray served as the Health Research and Innovation Director for Cannon Design, a global healthcare design firm, where she oversaw the company’s primary and secondary research, prototyping and innovation platforms. During her tenure with Cannon Design, she delivered transformative projects to clients and worked to develop and promote new ideas that increased the impact of health research and innovation on the design industry. She holds dual appointments as an Adjunct Assistant Professor at the Georgetown School of Nursing & Health Studies, with research interests that include the development of innovative and sustainable design strategies, processes, and products that provide a safe and healing environment for patients and staff.

Dr. Gray’s efforts have been widely published, and she is an invited presenter at national and international conferences—often speaking on topics related to health centered design in healthcare environments. Dr. Gray co-founded the NIH Health in Buildings Roundtable, and supports health and design research through the AIA, ULI, and EDRA. She received her PhD from The Johns Hopkins Bloomberg School of Public Health and her BA in Public Health Studies from The Johns Hopkins University, and was the first public health professional to become LEED AP.
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Sara Axelrod
Sara Axelrod is a startup professional with extensive experience scaling and monetizing technology companies. She is the Chief Operating Officer of Local Measure, winner of Phocuswright’s award for Most Innovative Emerging Travel Technology Company in 2016. As COO, Sara oversees all of Local Measure’s commercial efforts globally, including its headquarters in Sydney and international offices in Singapore, Los Angeles, Miami, London, and Dubai.

Sara joined Local Measure from Twitter in San Francisco, where she founded and grew the mid-market sales team to 130+ employees and 60% of the company’s revenue. Prior to Twitter, Sara worked for Google in Silicon Valley, responsible for $100M+ annual advertising revenue from Fortune 500 companies.

Sara graduated Magna Cum Laude from the University of Pennsylvania and holds an MBA from INSEAD. In her spare time, she advises global startups and not-for-profits on digital and social media strategy.
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Akhilesh Ayer
Akhilesh Ayer is the Head of the Research and Analytics (R&A) unit and the Head of Marketing at WNS. He is responsible for running WNS’ R&A business while enabling the analytics agenda in client organizations. He was part of the formative team that set up the Research practice at GE’s Analytics Center of Excellence that later became Genpact Analytics. He led the growth of the practice by enabling global clients to solve their strategic priorities using R&A. Akhilesh was previously the Chief Operating Officer for India of McGladrey Capital Markets, a leading mid-market M&A investment bank and was responsible for establishing its presence in India and advising companies on their M&A strategy and transactions. He was also leading the analytics team supporting the firm’s bankers globally. Prior to that, his stints include CRISIL Advisory (now Standard & Poor’s) on their financial restructuring and analytics assignments for the energy and water sector; and a boutique European consulting firm overseeing the firm’s consulting business.

In addition to running the R&A business, as the Head of Marketing, Akhilesh is responsible for driving the marketing strategy, enabling growth and managing the WNS brand. Akhilesh is an Engineer who also holds a Masters in Business Administration.
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Uta Birkmayer
Throughout her international career, Uta Birkmayer has had the privilege to
work for world-class organizations, launch and manage large scale
initiatives that transformed how people work and interact. No matter the
industry, in every case success was achieved by peeling back personal
and corporate layers to reveal what’s authentic, deep and indisputably

She has made it her life’s mission to continue this work in a variety of
industries from health care and nutrition to environmental design,
hospitality and travel, and the personal development of today’s industry
leaders so that they may pass on this “secret sauce.”

Uta has a wide breadth of experience in identifying experience gaps and
opportunities for meaningful customer transformations in various industries
and have enjoyed bridging these gaps through innovation, branding and
launching new products, services and customer solutions within the hospitality,
wellness, pharmaceuticals, luxury consumer products, health & wellness
medicine, travel and real estate development industries. She is the
founder of Xsense, NutriAlliance™ and actively involved in Vistage Global.

As a Vistage Chair, Uta leads prestigious groups of non-competing chief
executives in various industries, desiring to live an exceptional life and
reach their professional and personal dreams. She facilitates monthly
Vistage peer advisory group meetings where leaders are challenged, and
supported in achieving their highest potential. Additionally, she meets with
Vistage members on an individual basis once a month and serve as their
coach and mentor.
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Ravneet Bhandari
Ravneet Bhandari is the current CEO and Founder of LodgIQ. With over two decades of experience in the Hospitality and Gaming industries, Ravneet is a leading expert and pioneer in strategic revenue growth and optimization. He has an exemplary record of accomplishment of building visionary and entrepreneurial teams at various organizations, and has delivered more than $1B in holistic revenue gains over the course of his career. He was the first-ever Head of Revenue Management for Hyatt International, and subsequently for Caesars Entertainment, and is credited with creating and leading the integrated discipline of Revenue Strategy, Marketing, and Technology for Trump Entertainment Resorts. He also served as an Executive Consultant for Starwood Capital, where he advised on, and managed various aspects of business strategy and portfolio optimization for Louvre Hotels. Most recently, he was the Chief Commercial Officer for Nor1 Inc. Bhandari is based in New York City.
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Vivek Bhogaraju
Vivek Bhogaraju is responsible for driving a best-in-class approach in revenue management at Expedia by advancing the understanding and adoption of analytics by it’s hotel partners – ultimately accelerating the revenue performance of the hotels partners.

Prior to his current role, Vivek was the Director of Global Strategic Alliances & Initiatives at IDeaS – A SAS COMPANY where he was responsible for: Identifying organic and inorganic growth opportunities; Leveraging the partner global ecosystem to amplify IDeaS brand & leadership position; and, Increasing IDeaS overall speed-to-market.

Vivek began his career in hospitality & travel with Oberoi Hotels & Resorts. His stint encompassed management roles in Rooms Division and Food and Beverage operations.

Vivek completed the Masters in Management in Hospitality degree from the School of Hotel Administration, Cornell University and his Bachelor’s degree in Hotel Administration from the Welcomgroup Graduate School. In addition, he has completed programs in Strategic Alliances and Management at The Wharton School of the University of Pennsylvania and in Strategic Change & Growth at the Columbia Business School.
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Barry Bloom
Barry Bloom, Ph.D. is Executive Vice President and Chief Operating Officer of Xenia Hotels & Resorts, Inc., a NYSE-listed real estate investment trust. In this role, Mr. Bloom is responsible for direct oversight of the asset management and project management functions as well as a variety of strategic and operational corporate functions of Xenia. In addition, he currently serves as an adjunct faculty member in the Rosen College of Hospitality Management at the University of Central Florida. From July 2011 to June 2013, Mr. Bloom served as an Associate Professor of the Practice in the School of Hospitality Administration at Boston University and from July 2010 to June 2011, Mr. Bloom served as an Instructor in the School of Hospitality Leadership at DePaul University.

From 2008 to 2011, Mr. Bloom co-founded and was a Principal of Abacus Lodging Investors LLC, a hotel investment and advisory firm. Prior to pursuing an academic career, Mr. Bloom worked for a variety of leading hotel investment firms, most recently as Executive Vice President of Portfolio Management & Administration with CNL Hotels & Resorts, Inc. from 2003 to 2007, where he was responsible for oversight of the company’s $6.6 billion portfolio. Prior to CNL, he served as Vice President – Investment Management for Hyatt Hotels Corporation from 2000 to 2003. In addition, Mr. Bloom has worked for Tishman Hotel & Realty, VMS Realty Partners, and Pannell Kerr Forster (now CBRE Hotels). Mr. Bloom received his Bachelor of Science degree in Hotel and Restaurant Management as well as a Master of Business Administration degree from Cornell University and a Doctor of Philosophy degree in Hospitality Management from Iowa State University.
Pierre Boettner
Pierre Boettner is the Founder and CEO of hospitalityPulse, where he and co-founder Denis Bajet set out to automate house balancing and room assignment. Discovering in the process a naturally emerging Feature Inventory Engine, they decided to pursue a greater goal, in disrupting the booking process itself. Pierre spent his entire life between hotel operations and hospitality technology. In 1993 he pioneered an industry-first forecasting and pricing tool for Mövenpick Hotels and was later involved in many more system innovations. During his long tenure at Micros Systems, where he oversaw BI, RMS, and integration initiatives, he was also the company’s representative to several HTNG workgroups. He likes to challenge the status quo and engrained processes, where he feels the greatest opportunities are lurking. Pierre Boettner is a graduate of the esteemed Ecole hôtelière de Lausanne.
Jeffrey Bokser
Jeffrey Bokser, MHA, is Vice President for Safety, Security, and Emergency Services at NewYork-Presbyterian Hospital. In this role, he is responsible for directing day-to-day operations for the Hospital’s Security, Safety, Emergency Medical Services and Emergency Management, which includes leading the Hospital’s Environment of Care Program and directing NYP’s response to internal and external emergencies. Previously, he served as Corporate Director for these functions. Mr. Bokser joined NewYork-Presbyterian Hospital in 2000 as an Administrative Resident in the Operations Division. He has held various operations management positions with increasing levels of responsibility at the NYP/Weill Cornell campus serving as Operations Analyst, Director of Business Administration, and Director of Clinical Services, overseeing day-to-day operations, budgeting, and program development across the campus. He also completed NewYork-Presbyterian’s Black Belt-Six Sigma program and spent significant time in the Quality and Patient Safety Division planning and implementing performance improvement projects across the Hospital. He is a certified Emergency Incident Commander. Mr. Bokser earned his master’s degree in Healthcare Administration from the Sloan Program at Cornell University. His undergraduate work included a bachelor’s degree in public health and business from Indiana University. Mr. Bokser’s wife Venessa is also a Cornell University graduate from the Hotel School, SC Johnson School of Business.
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Noah Brodsky
Noah Brodsky is Senior Vice President, Worldwide Loyalty and Engagement at Wyndham Hotel Group where he leads the award-winning Wyndham Rewards program and its $100 million global marketing campaign featuring the Wyndham Rewards Wyzard. He also oversees CRM efforts, the co-brand credit card, marketing partnerships, and customer acquisition and retention across the 8000+ hotel portfolio.

Noah previously served as Chief Experience Officer at WeWork, a venture-backed office leasing and coworking company, where he led Operations, Sales, Marketing and PR. Prior to that, Noah spent 13 years in the hospitality industry, including serving as Vice President, Global Brand Management for the Sheraton brand at Starwood Hotels and Resorts and in F&B operations with Four Seasons Hotels and Resorts. Noah earned his undergraduate degree Cornell University School of Hotel Administration and an MBA from Harvard Business School.
James Broude
As Vice President of Analytics, James Broude oversees the development of external analytics at Avero. James is an original member of the Avero team, developing the first version of the product and its POS and Labor integrations.

Prior to Avero, James owned and operated Syrah, an American bistro in New York. During James' 15 years in the hospitality industry, he managed restaurants in Los Angeles and New York. He graduated from Lewis & Clark College and earned a master's degree from the Cornell School of Hotel Administration.
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Linda Canina
Linda Canina is a professor of finance in the Finance, Accounting, and Real Estate group at the Cornell School of Hotel Administration (SHA). She teaches undergraduate and graduate courses in corporate finance. Her research interests include asset valuation, corporate finance, and strategic management.

Canina’s publications include: “The Relationship between New Venture Entry Mode and Firm Performance”; “Acquisition Premiums and Performance Improvements for Acquirers and Targets in the Lodging Industry”; “Business Cycle and Asset Valuation in the Gaming Industry”; “Strategic Price Positioning for Revenue Management: The Effects of Relative Price Position and Fluctuation on Performance”; and “Agglomeration Effects and Strategic Orientations: Evidence from the U.S. Lodging Industry,” published in the Academy of Management Journal.
Canina’s other work has appeared in the Journal of Finance, Review of Financial Studies, Financial Management Journal, the Journal of Hospitality and Tourism Research, International Journal of Hospitality Management, Journal of Hospitality Finance, and the Cornell Hospitality Quarterly. She holds a PhD from New York University.
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William Carroll
Bill Carroll is a senior corporate executive, board member, and educator. He is a PhD economist, author and recognized expert in the areas of integrated marketing management, travel distribution, pricing and revenue management. During his career he demonstrated P&L success through the creative application of technology, organization, and process change. International experience gained through global assignments, consulting engagements and international responsibilities.

Prior to his work in the travel industry, Bill Carroll served as a member of the economics staff at AT&T from 1979 to 1981 where he was an expert witness before state regulatory bodies and prepared filings on pricing and forecasting with the Federal Communications Commission.

Bill Carroll is a retired U.S. Army Lieutenant Colonel and was a university lacrosse coach for over 10 years.
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HaeEun (Helen) Chun
Helen Chun is an assistant professor of services marketing at the Cornell School of Hotel Administration. She earned her PhD in business administration (marketing) from the Marshall School of Business at the University of Southern California.

Professor Chun’s research focuses on managing and enhancing consumer experience in the service setting. Her broad domains of interests include service experience design, the role of emotions in consumer experience, sustainability-related services marketing issues, and branding. Her research papers have been published in leading marketing and services journals such as Journal of Marketing, Journal of Consumer Psychology, Journal of Service Research, Service Science, and other academic journals.

Professor Chun teaches Consumer Behavior, Marketing Management for Services, and Marketing Principle. She has been honored with the Hotel School’s Teacher of the Year Award (at both undergraduate and graduate levels), the Ted Teng ’79 Dean’s Teaching Excellence Award, and the Merrill Presidential Scholar Outstanding Educator Award at Cornell University.
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Prashant Dabas
Prashant Dabas Heads all analytics Capabilities and Solutions at WNS. He has over 18+ years of experience in analytics with expertise in operational Leadership/Solution Design / Product development and Data sciences. His experience includes grounds up team set up, strategy, transitions, process excellence & transformation. At WNS, in addition to developing all new marketing facing solutions, he is also responsible for building a capabilities view for WNS which incorporates nonlinear solutions around big data, text mining, social media, predictive analytics, digital and machine learning across all verticals. He and his team also support all M&A activities, competitive "proof of concept" projects, RFX activities, branding, communications, market positioning and analyst/advisor relations related to the analytics business unit.

Previously, Prashant was part of the formative team that set up the Industrial analytics practice at GE’s Analytics Center of Excellence that later became Genpact Analytics. He later led the team to multiple Client Awards and high year on year double digit growth to help establish its global impact across areas like risk management, pricing, bid optimization, securitization management and commercial analytics. Prashant has also worked with American express leading their India/area countries Card risk and management team. An Economics graduate who holds a Masters in Business Administration, Prashant also has a patent pending in his name in social media analytics. He is Six Sigma certified.

A history buff, his other interests include technology, music and the arts.
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Flint Davis
Flint Davis is president of WeavUp, a technology start-up that develops surface design and application software. WeaveUp’s Design Library and proprietary tools allow designers in the hospitality, commercial and consumer markets to customize thousands of designs and have them digitally printed on a variety of materials. WeaveUp’s intuitive tools lets users change color, scale and repeat of existing designs or create new ones by uploading their own art to create the “perfect” design. Durham, NC has been home to WeaveUp since its founding in 2015.

After graduating from Duke University with a BA in Economics, Flint served seven years in the United States Marine Corps as an attack helicopter pilot. Following his military service, Flint earned his MBA from Harvard Business School. Since then he has indulged his entrepreneurial streak running companies in documentary film-making, new media, healthcare and manufacturing.

Flint’s interests outside of business include mountain biking, reading, camping and photography. But none are as important to him as his wife, Tara, and their three young children.
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Chekitan Dev
Chekitan S. Dev is an award-winning teacher of marketing and branding at Cornell University's School of Hotel Administration (SHA). He has been recognized multiple times for teaching excellence by undergraduate students, graduate students, and Ernst & Young.

Recognized as the leading expert on hospitality marketing and branding with over 125 publications to his credit, Dev has published his work in the very best journals, including the Journal of Marketing, Journal of Marketing Research, Harvard Business Review, MIT Sloan Management Review, and Cornell Hospitality Quarterly, and is the author of Hospitality Branding (Cornell University Press, 2012). His work has been presented at the world’s best business schools including Harvard, Wharton, Chicago, Oxford, ESSEC, and National University of Singapore. Recent research awards he has won include a 2016 Cornell Hotel School Dean’s Academic Excellence Award, a 2016 Industry Relevance Award from the Cornell Center for Hospitality Research, a 2015 Highly Commended Paper Award from Emerald, a 2014 Best Paper (runner-up) Award from INFORMS, and the 2002 John Wiley & Sons Award for lifetime contribution to hospitality and tourism research.
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Susan Devine
In her role as senior vice president of strategic development, Susan Devine is dedicated to strategically building the Preferred Hotels & Resorts portfolio by maintaining and creating new relationships with strategic hotel groups and identifying new revenue generating opportunities for the brand’s sister division, PHG Consulting.

Previously, Susan served as executive vice president of Europe. During her three years in that role, she led the development of Preferred Hotels & Resorts in the region, helped launch strategic agreements with notable partners, and ensured successful implementation of innovative sales and marketing practices on behalf of the company’s European member hotels.

Susan joined Preferred Hotels & Resorts in January 2007, originally serving as area managing director of Latin America and the Caribbean. In that position, Susan was responsible for tripling the membership of Preferred Hotels & Resorts in the region, and was instrumental in developing key partnerships with several internationally acclaimed hotel companies.

Susan is a 20-year veteran of the hospitality industry, with extensive experience in on-property and regional sales, marketing, and hotel management. Before Preferred, she held various positions, such as founding partner of Hospitality Business Consulting, a tourism advisory firm; general manager of the Fiesta Americana Grand in Mexico City; general manager of the Hyatt Cancun Caribe; and director of sales & marketing, Mexico and Central America, for Hyatt International. Previous to joining Hyatt International, Susan created Connecticut Custom Maid, a unique concept for maid service in lower Fairfeild County, and started her career with Hilton International, based in NYC, Chicago, and Caracas, Venezuela.
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Diana Dobin
Diana Dobin is CEO of Valley Forge Fabrics, the largest decorative textile products supplier to the hospitality industry worldwide. Dobin is second generation leadership of this family-owned business, and partners with her brother Michael. Headquartered in South Florida, Valley Forge is respected for its environmental stewardship, agility, speed, and adaptability to each customer.

Diana is also co-founder of WeaveUp, a technology start-up that was developed to connect artists to the specifiers and buyers in the hotel industry in order to put customization of textiles into the hands of Valley Forge customers. The WeaveUp customization tool allows users to select and sort through an ever growing library of designs, customize color and size, and place orders of their choice from 25 different fabric qualities—in just a few clicks. WeaveUp protects and celebrates authorship, so that artists retain ownership of all their intellectual property and get commissions against sales. Originally launched to the trade only, WeaveUp was released to consumers in Q3 2015.

With 20 years’ experience, Diana’s present responsibilities include company strategy, sustainability, mentorship, and design and brand leadership.

Diana is an Advisory Board member of the Pillsbury Institute for Hospitality Entrepreneurship at SHA and a Board member of Sustainable Florida. She is a LEED Accredited Professional who is also active in educating her community in the areas of business, innovation, creativity, and environmental sustainability. A graduate of Lafayette College with a Bachelor of Arts in English and psychology, Diana loves yoga, art and fashion and journeys to unfamiliar destinations.
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Cindy Estis Green
Cindy Estis Green’s career began in corporate marketing and senior operations roles for Hilton International. After founding the data mining consultancy, Driving Revenue, and selling it to Pegasus Solutions, Ms. Green spent twelve years as managing partner of The Estis Group providing strategic marketing consulting to the hospitality industry. Co-author of the groundbreaking 2012 study Distribution Channel Analysis: A Guide for Hotels and the newly released 2017 Demystifying the Digital Marketplace: Spotlight on the Hospitality Industry, Estis Green has been honored as one of the 25 Extraordinary Minds in Sales and Marketing by HSMAI, the Hospitality Sales & Marketing Association International; was inducted into the prestigious Hospitality Technology Hall of Fame; and named as one of Cornell University’s 90 Influential Hotelies. She is currently leads the AH&LA Consumer Innovation Forum, the European Hotel Forum, and holds a board seat for The Knowland Group as well as the Hospitality Financial and Technology Professionals association (HFTP). Ms. Estis Green launched Kalibri Labs in 2012, a firm providing a next generation benchmarking platform to evaluate hotel revenue performance. Using innovative big data techniques, Kalibri Labs helps hotels manage the cost of customer acquisition and optimize profit contribution. Estis Green holds a BS degree from Cornell University and an MBA from The American University.
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Lauro Ferroni
Lauro Ferroni serves as the global head of research for JLL’s Hotels & Hospitality Group where he spearheads the group’s research platform and directs strategy and output among the firm’s regional research leads based in the Americas, EMEA and Asia Pacific.

Mr. Ferroni’s responsibilities include driving the group’s capital markets research report suite, monitoring key industry indicators to include hotel transaction volume and developing custom analytics to inform clients’ strategies and help position the firm as a thought leader.

As Senior Vice President based in JLL’s Chicago office, Mr. Ferroni also heads up the firm’s Strategic Advisory and Asset Management group in the central United States where he is responsible for hotel development advisory mandates, management consulting assignments and hotel asset management engagements.

As a member of the global research team, Mr. Ferroni has contributed to over 75 research reports on hotel investment and has been quoted in The Wall Street Journal, Forbes, The New York Times, Reuters, Bloomberg and Investor’s Business Daily.

Representative advisory assignments include the underwriting of a $210 million national hotel portfolio, a multi-city market expansion strategy for a global hotel company and asset portfolio assessment of a select service hotel chain in preparation for a $600+ million IPO.

Mr. Ferroni holds a Bachelor of Science degree from Cornell University’s School of Hotel Administration and is bilingual in English and German.
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Tamara Floričić
Dr. Tamara Floričić is an assistant professor of Tourism at Juraj Dobrila University of Pula, Croatia, Faculty of Economics and Tourism “Dr. Mijo Mirković”. She has an MSc in Marketing in the Hotel Industry, and a PhD in Organization and Management in the Tourism and Hospitality Industry (University of Rijeka, Faculty of tourism and hospitality industry, Opatija, Croatia). She lectures in the courses: Specialization of Hospitality in Cultural Tourism Destinations, Business of Hospitality Companies, Management of Tourism Attractions and ICT in the Hospitality Industry. The trend of specialization and themed hotel offer is the topic of several research papers with citations, published in prestigious publications, as well as the study of innovations in organization and marketing in the hospitality business.

Her years long work experience as a sales manager in a large hotel company (Arenaturist – Arena Hospitality Group), as well as her scientific achievements realized in the field of tourism, facilitate her scientific and professional competence in the areas of organization, marketing and modern technologies in the hospitality industry. As a member of various work groups, she author participates in the development of the strategic tourism destination products.
She is a co-author of the scientific book, a scientific papers reviewer and the member of editorial board of an international scientific monograph.

Tamara Floričić is a research team member of a project ZP UNIRI 7/16."Innovative Accommodation Structures in the Context of Increased Competitiveness of Tourist Destinations" that is supported by the University of Rijeka, Republic of Croatia.
RJ Friedlander
RJ Friedlander is the Founder & CEO of ReviewPro, the world leader in Guest Intelligence for the hotel industry. In January 2017, a majority stake in ReviewPro was acquired to Shiji Group (Shenzhen Stock Exchange partially owned by Alibaba), one of the largest hospitality technology companies in the world. With more than 30,000 clients globally, ReviewPro works with many of the world’s most recognized hotel brands to increase guest satisfaction and revenue.

RJ has more than 20 years experience in Internet and technology in Europe, the US and Asia. Immediately prior to leading ReviewPro from initial idea through to successful exit, he worked for 10 years as a senior executive of Grupo Planeta, Spain's largest media company.
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Jason Fudin
Jason Fudin is the CEO, Co-Founder of WhyHotel. Prior to WhyHotel, Jason was the VP of Strategic Initiatives at Vornado Realty Trust [NYSE:VNO] where he worked on developing innovative commercial real estate concepts for the organization. Over his career, Jason has managed commercial real estate development projects valued at over $2bn and has worked in development, acquisitions, and capital markets.
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Vaibhav Garg
Vaibhav Garg is currently holding the position of Executive Assistant Manager (EAM) at Mercure Maldives Kooddoo Resort while handling a parallel role of Cluster Director - Talent & Culture at AccorHotels, Maldives and is responsible for Mercure Kooddoo and Pullman Maamutaa Pre Opening Resort Projects in the GA Atoll | Republic of Maldives.

In his hospitality career of over 15 years, he has worked with all major segments of hotel operations i.e. Luxury, Upper Upscale, Upscale and Budget brands of hotels in India and overseas including Maldives and has been instrumental in driving the key functions like Operational Excellence, Hospitality Service Excellence, Strategy Development, Business Excellence, Human Resources and Learning & Development with several best practices in each of his role at the Tata Group and Taj Group of Hotels where he had a stint of over a decade working with 3 Tata Companies.

Vaibhav has been a regular speaker at Cornell Hospitality Research Summit since 2012 and the last CIHF’s event in 2016 at Cornell University, New York. Active in the area of hospitality service research and academics; he has been invited by several renowned international universities, business schools and hotel associations from Asia, Europe, China and USA to present his research papers published in American, Indian, Maldivian and other international management journals and hospitality magazines.
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Rick Garlick
Rick Garlick is the Global Travel and Hospitality Practice Lead at J.D. Power. He is responsible for providing industry thought leadership to the company’s clients in the hotel, rental car, airline, destination, gaming, and cruise line industries, as well as for creating new products and revenue opportunities to grow the practice.

Dr. Garlick joined J.D. Power in 2013 after nearly 20 years of consumer and employee research experience with two of the most prestigious research companies in North America: The Gallup Organization and Maritz Research.

He has been a trusted advisor to many senior leaders of premier organizations, as well as a nationally recognized thought leader in the area of hospitality and employee engagement research. He has a diverse research and consulting background that includes extensive experience with travel and hospitality research; employee engagement measurement and training; talent selection; brand research; customer satisfaction and loyalty programs; image and awareness studies; and national opinion polling.

Earlier in his career, Dr. Garlick worked in financial services, utilities, manufacturing, entertainment, media, retail, association, and not-for-profit research. Prior to entering the private sector, he taught courses in research methods, marketing, and persuasive communication at Michigan State University and DePaul University in Chicago.

A frequent conference speaker, Dr. Garlick has published numerous articles in industry and academic journals. He has also appeared on such national media outlets as MSNBC, CNBC, CNNfn, Bloomberg Television, and National Public Radio, as well as being quoted in a number of national publications.

Currently, Dr. Garlick serves as chair of the Research Committee for the Hospitality Sales and Marketing Association (HSMAI) Foundation Board. Previously, he served in a similar function for Meeting Professionals International (MPI).

Dr. Garlick received a Ph.D. in communication studies from Michigan State University.
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Marcello Gasdia
Marcello is a Manager within Deloitte Services LP’s Center for Industry Insights, and is the research lead for travel, hospitality, and services. He leverages primary research experience to study consumer behavior and marketplace trends across the travel space. Prior to his role at Deloitte, Marcello was director of consumer research at Phocuswright, a leading global travel research firm. Marcello holds an M.S. in Applied Social Research from Hunter College.
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Janet Gerhard
Janet Gerhard has extensive experience transforming the way organizations understand and manage the customer experience. By analyzing and strategically changing how organizations interact with their customers, she helps clients redefine their growth strategy and customer experience ecosystem thereby driving top-line growth and bottom line results.
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Noah Glass
Noah Glass is the Founder & CEO of Olo (www.olo.com), the leading provider of digital ordering capabilities for the restaurant industry. Glass began working in the foodservice industry close to twenty years ago, serving as a cashier, server, bartender, and delivery driver before founding Olo in 2005. Olo’s enterprise software helps restaurant brands interface to the on-demand world and deliver faster, more accurate, and more personal service to over 50 million guests. Olo’s clients include Applebee's, Chipotle, Denny’s, Five Guys, Jamba Juice, Red Robin, Shake Shack, sweetgreen, and Wingstop, among others. Glass is an industry visionary whose mobile ordering work pre-dates the iPhone, beginning with text message ordering on feature phones in 2005. His accomplishments have been recognized by Businessweek and Business Insider, and thought leadership featured by “ABC World News,” Advertising Age, CNN, Entrepreneur, “Good Morning America,” Inc., The New York Times, The Wall Street Journal, and more. He currently serves on the Board of Share Our Strength, a non-profit focused on ending childhood hunger in the United States.
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Mike Gray
With over 35 years experience in the Hospitality technology area, Mike Gray is a member of NEC’s Global Hospitality Team for the Americas. His role is to represent the NEC brand to the major hotel chains and ownership groups and promote the “One NEC” concept of interoperability of products and applications. Mr. Gray is a recognized leader in this field sharing his vision of “Smart Hospitality” to various industry functions and groups such as HTNG, Interop, and HITEC. He is based in Orange County CA and can be reached at mike.gray@necam.com
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Paul Griesmer
Mr. Griesmer is a Managing Director with New World Realty Advisors. He has approximately 35 years of professional consulting experience in due diligence, valuation and deal structuring in the real estate and hospitality industries. He is a Counselor of Real Estate (CRE) and a Fellow in the Royal Institution of Chartered Surveyors (FRICS). Previously, Mr. Griesmer was a Senior Managing Director with FTI Consulting and a partner at Ernst & Young and Kenneth Leventhal & Company. He is a graduate of the Cornell School of Hotel Administration and the Johnson School.
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Kevin Groome
Kevin the Founder and GM at Pica9. He is a veteran of the advertising industry and a pioneer in the MarTech space. He began his career as a copywriter for companies like Apple and Scholastic, Inc. In the 1990s, he was a partner in a New York-based agency (WNG) that offered technology solutions to major brands at a time when the internet was beginning to revolutionize advertising. In 1998, while at WNG, he founded Pica9 to provide creative automation software for the firm’s clients. Two years later, in 2001, Pica9 was officially incorporated and began offering local marketing automation software to enterprise brands like Liberty Mutual, Marriott and Polaris Industries. Since then, Kevin has been instrumental in shaping the company’s direction and the development of the company’s SaaS product, CampaignDrive.
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Geraldine Guichardo
Geraldine Guichardo serves as Americas’ head of research in JLL’s Hotels & Hospitality Group. She is responsible for the production of the group’s research report suite, monitoring of key industry indicators to include hotel transaction volume and developing custom analytics to inform clients’ strategies, helping position the firm as a thought leader.

Ms. Guichardo has nearly six years of experience in hospitality real estate and spearheads the firm’s hotel research platform in the Americas. Ms. Guichardo also works closely with senior executives at JLL to support and advise their client relationship management and development efforts. Most recently, Ms. Guichardo’s thoughtful insights and critical thinking abilities on the business development front resulted in JLL being engaged by a top global client. Additionally, she worked on a lucrative advisory engagement where JLL’s research group was hired to provide real estate research assistance and to craft the industry overview section of an IPO filing.
Ms. Guichardo has been quoted in a number of industry articles ranging from topics on the increasing trend of art exhibits in hotels to the reemergence of public REITs as a main buyer group in 2017.

Ms. Guichardo holds an MBA from Duke’s The Fuqua School of Business and holds a Bachelor of Science degree from Cornell University’s School of Hotel Administration. She is also a member of the Cornell Hotel Society. Ms. Guichardo is bilingual in English and Spanish.
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Marty Hahnfeld
Marty Hahnfeld is the Chief Commercial Officer of Olo, the leading digital ordering provider to the restaurant industry. Since 2005, Olo has helped over 200 leading restaurant brands, including Applebee's, Chili's, Chipotle, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Shake Shack, and Wingstop, implement mobile and online digital ordering and delivery programs, leading to faster, more accurate, and more personal service.

Marty is a veteran technology executive and has led sales, marketing and innovation at a number of renowned Internet infrastructure and services companies including Ascend, Zhone, and Recyclebank. At Olo, Marty is responsible for sales, marketing, and managing ongoing client relationships. Since joining in 2013, Olo has grown over 10x, adding over 30,000 restaurants onto its platform and is widely regarded as one of the most forward thinking companies in the restaurant technology world.

Marty has been quoted in the New York Post, Venture Beat, Salon, Retail Dive, Money Inc. and Nation’s Restaurant News. Marty is a frequent speaker and panelist at top industry events including the National Restaurant Association Show, UBS Consumer Conference, Jefferies & Co Consumer Conference, the ICR Conference, Citi’s Emerging Restaurant Forum and FOODSCAPE.
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Spring Han
Hyunjeong “Spring” Han, Ph.D., joined EMLYON Business School Asian Campus as an executive director of international sport industry incubator as well as a research assistant professor in 2016. She also serves as a research associate in the Cornell Institute for Healthy Futures, Cornell University. Prior to joining the EMLYON faculty, she was an assistant professor of the School of Business and Management at the National Research University Higher School of Economics, Moscow Russia. She has taught marketing essential, service operations management, event management, and research methodology classes. Her current research interests include medical tourism and healthcare service management, customer experience and technology, and experience management in service operations. Han has received several research and teaching awards including “ Industry relevance award 2017” from Cornell Center for Hospitality Research, “Educational Innovation Award” from NRU HSE, “Best paper award” at the 2014 International tourism conference, and “Best paper for the year 2012” from Cornell Hospitality Quarterly.
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Joerg Happel
Joerg Happel: Senior Manager, Product Management, IDeaS Revenue Solutions Joerg Happel joined IDeaS in March, 2006 and has held various roles throughout his tenure. He started as a Client Relationship Manager; in 2007 he became a Client Training Specialist, teaching new and existing clients on the principles of revenue management and IDeaS Solutions. In April, 2011, Joerg was promoted to Senior Product Analyst where he was involved in the design and development of the next generation IDeaS Revenue Management Solution.

Currently, Joerg is a Senior Manager, Product Management where he is responsible for listening to and understanding client and market needs, ensuring that IDeaS provides innovative, leading-edge solutions. Prior to joining IDeaS, Joerg worked for Hilton International between 1999 and 2006 and held various positions within the company, most notably as Front Desk Manager at the Hilton Mainz City in Germany, as Reservations Manager for The Drake Hotel in Chicago, as Yield Manager for the Hilton in Curacao and as Revenue Manager for the Hilton in Minneapolis.

Joerg studied hospitality management in Southern Germany before immigrating to the US in 2002.
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Yoshinori Hara
Dr. Yoshinori Hara serves as professor, Graduate School of Management, Kyoto University, since April 2006, when the graduate school was established. His current research focus includes innovation management, service and design management, and open innovation with IT frameworks.
He served as Head of Center for Research in Business Administration, Graduate School of Management, Kyoto University, from April, 2010 to March, 2012, Vice Dean, Graduate School of Management, Kyoto University, from April 2014 till March, 2016, etc. He is currently a member of the board for the Society for Serviceology.

Prior to joining Kyoto University, he held various research and management positions at R&D organizations in NEC Corporation, for 13 years in Japan, and for 10 years in the Silicon Valley, California, USA. He was responsible for conducting research and development on advanced ubiquitous computing including Web/Hypermedia systems, mobile & embedded systems, adaptive user interfaces, advanced information retrieval technologies, system security & reliable systems, etc.

He is a co-editor of "Serviceology for Services", Springer (2017), "The Era of Japanese Creative Services – A Scientific Approach to ‘Omotenashi’ (in Japanese) ", Nippon Hyoron Sha (2014), etc.

From 1990 to 1991, he was a Visiting Researcher at the Department of Computer Science, Stanford University. He received his B.E. and M.E. from University of Tokyo, and his Ph.D. from Kyoto University.
Karen Heidelberger
As a Partner and the Chief Communications Officer at Deerfield, Ms. Heidelberger is responsible for relationships with investors, partner companies, and other interested parties. Prior to this role, Ms. Heidelberger was a Trader at Deerfield for over a decade. In this capacity, she was responsible for trading in public securities on behalf of the Funds and developing and communicating market information to the firm. Prior to joining Deerfield in 2002, Ms. Heidelberger was a Vice President in the Sales and Trading division of Merrill Lynch. Also at Merrill, she served as a Conflicts Coordinator in the Mergers and Acquisitions department. In this role she was responsible for ensuring that Merrill Lynch was clear of legal and business conflicts of interest before the firm was able to accept an assignment. Ms. Heidelberger has approximately 15 years of experience in all areas of healthcare, and has a deep understanding of the many factors that affect healthcare stakeholders. Additionally, through her experience in both investing in companies through the capital markets and assisting companies with mergers and acquisitions, Ms. Heidelberger understands many of the funding requirements for institutions and the needs of investors.

Ms. Heidelberger graduated from the Cornell University, School of Hotel Administration and earned her M.B.A. from Harvard Business School. She is based in New York City and lives on the Upper East Side with her husband and two children, Jillian (10) and Cole (9).
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Brooke Hollis
Brooke Hollis serves on the leadership team of the Sloan Program and the Institute for Healthy Futures working on alumni and industry external relations. He also mentors students and serves as a faculty member. Beyond his appointment at Sloan, his ongoing professional consulting activities straddle the area of mergers & acquisitions and management consulting primarily for health and professional services firms. In addition to leadership roles in a number of regional, national and international professional organizations, Brooke is a past-president of the Sloan Alumni Association, and has been on the advisory boards of the College of Human Ecology and the Cornell Club of Greater Hartford. He is a current Board member of the Association of University Programs in Health Administration (AUPHA).

Mr. Hollis' other background includes over three decades working in both the public and private sector, serving in senior management positions in a number of organizations in the health and financial advisory/consulting fields. While serving as president of a national professional association, he was also involved in advocacy work with the federal government on policy and financial issues.

Prior work includes almost a decade as an owner and president of a private entrepreneurial firm that developed and managed specialty outpatient clinics, developed and operated a Durable Medical Equipment (DME) company and provided contract staffing programs for hospitals in three states. During his time with the firm he helped lead a significant growth in revenues and profitability, and he subsequently orchestrated a successful exit strategy when his partners had financial difficulties. His subsequent work as a partner in mergers & acquisitions advisory firms has involved consulting and transaction work in 20 states and Canada with private equity funds and public or privately held companies, both domestic and international.
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Jim Houran
James Houran, Ph.D., Managing Director of AETHOS Consulting Group, is a 25-year veteran in applied psychological research and a published expert on peak performance, online testing and interpersonal and organizational compatibility. He has authored over 150 articles, and his award-winning work has been profiled by a myriad of media outlets and programs including the Discovery Channel, A&E, BBC, National Geographic, NBC’s Today Show, USA Today, New Scientist, Psychology Today and Forbes.com. He serves as adjunct faculty at the Laboratory for Statistics and Computation, ISLA – Instituto Politécnico de Gestão e Tecnologia (Lisbon, Portugal) and an editorial board member for the APA peer-reviewed journal, Psychology of Consciousness: Theory, Research and Practice.

AETHOS Consulting Group is a hospitality industry focused executive search and compensation consulting firm also specializing in culture creation and organizational effectiveness, as well as talent assessment and customer and employee opinion surveys. Proprietary to AETHOS Consulting Group, 20|20 Assess℠ is the suite of hospitality-specific HR and leadership software for performance management. For more information, please visit www.aethoscg.com or www.2020assess.com. AETHOS - the characteristic spirit of a culture or community as manifested in its beliefs and aspirations.
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Ali Hoyt
Alison Hoyt is Director of Consulting and Analytics for STR (STR, Inc.). STR provides clients from multiple market sectors with premium, global data benchmarking, analytics, and marketplace insights. Founded in 1985, STR maintains a presence in 14 countries with a corporate North American headquarters in Hendersonville, Tennessee, and an international headquarters in London, England.

Alison earned her bachelor’s degree from Cornell University’s School of Hotel Administration and graduated with distinction. As Director of Consulting and Analytics for STR, she focuses on using Excel modeling techniques to design custom data dashboards for clients, as well as assisting with new subscription-based report and product development. Additionally, she serves as a liaison between STR’s Colorado office and STR’s international headquarters in London, overseeing the collection and input of annual profitability data for approximately 2,000 hotels. Alison is a frequent speaker at industry events and contributes articles to Hotel News Now.
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Colby Hutchinson
Colby’s passion is helping others find the opportunities they have to grow memories for their guests. He is the voice-of-the-guest evangelist for Best Western Hotels & Resorts. He helps drive guest loyalty for one of the world’s largest hospitality companies by working with teams at the corporate level down to the individual property level. Hutchinson collaborates to implement customer-centric practices and energize staff at over 4000 hotels globally. Through this collaboration he finds enhancements to the product experience, the service experience, staff engagement, and leadership at hotels that creates better guest experiences.
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Michael Hvisdos
Michael Hvisdos is a proven EVP, COO and VP of Sales & Marketing with global experience that knows how to develop and deliver sustainable revenue and profits on a global basis for Fortune 500 and startup organizations. Full accountability for all corporate, development, marketing, strategic, financial (P&L) and operational aspects of running businesses. Proven track record securing over $100 MM in financing for projects and equity (internal and external) to support startup businesses and new business platforms. Experience partnering with and managing investors, shareholders, and Board of Directors
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Tanmoy Jadhav
Tanmoy has been with Deloitte for over 7 years and has held multiple roles in the firm including Strategy & Operations consulting, Finance Transformation, and Digital Transformation and Innovation. In his current Role, Tanmoy:

• Leads project teams in Innovation centered around catalyzing Digital transformation, and facilitating high growth strategic alliances and investments.

• He Co-Leads the US Blockchain Lab, across activities including the design and facilitation of Labs to take clients through the innovation life cycle from education, strategy, use case development to prototyping and implementation.

• He has contributed to multiple Blockchain related thought leadership pieces as a subject matter expert, and is a frequent speaker at external forums.

Prior to Deloitte, Tanmoy has held roles in Corporate Development, FP&A, Asset Management and Management Consulting
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Erin Janklow
A firm believer that communication is the key to professional and personal success, Erin Janklow is committed to creating tools that empower others. Currently, Erin is the Founder and CEO of Entrada: Employer Sponsored Learning, a company that enables back of house staff to learn English as they work using scientifically developed audio and support tools. Prior to Entrada, Erin used her CELTA certification to design ESL programs in Italy. Working with students of all ages, she developed and perfected techniques to enable learners to progress in their studies at a rapid yet sustainable pace. She then worked for 3 years at TripAdvisor, where she divided her time between Product, Brand Marketing, and the Responsible Travel Team.

Erin is fluent in Italian and advanced in Spanish, and learned both languages in her twenties. She designed Entrada to bridge the gap between resources available to the low income learner and those required to successfully learn a foreign language as an adult. Erin holds an MBA in Social Entrepreneurship from the F.W. Olin Graduate School of Business at Babson College and a BA from Northwestern University. She was selected as a member of the Babson WIN Lab as well as the inaugural 1776 Start-Up Cohort. Originally from Colorado, Erin is now based in Washington, DC.
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Katherine Johnston
Katherine Johnston, Senior Research Fellow at the Global Wellness Institute (GWI), has pioneered ground-breaking, industry-driven research and thought-leadership on the global wellness economy. Since 2008, Katherine’s research for GWI has provided the first and only global definition and measurement of wellness as an industry, work that has become the leading global resource for wellness industry data among media, industry, and government. Katherine conducts in-depth analysis of the forces shaping the future of wellness, along with deep-dive research into key industry sub-segments: wellness tourism, workplace wellness, wellness communities/real estate, spas, and thermal/mineral springs. She presents research findings to hundreds of industry executives at the annual Global Wellness Summit and supports ongoing high-level industry dialogues on these topics.

Previously as a Senior Economist at SRI International, Katherine led dozens of studies on economic competitiveness, industry cluster and workforce development, economic development program evaluation, and economic impact analysis/modeling – both across the United States and in countries around the world. Katherine holds a B.A. from Sweet Briar College in Virginia and an M.S. from Georgetown University’s School of Foreign Service.
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Sarah Kennedy Ellis
Sarah Kennedy Ellis is the vice president of marketing and strategic development for Sabre Hospitality Solutions, where she manages strategy and product marketing for Sabre's hospitality solutions portfolio, in addition to supporting Sabre's hospitality-related M&A activities.

Since joining Sabre in 2007, she has held a variety of product marketing, strategy and technology management roles including her most recent as head of Sabre Labs, the dedicated emerging technology incubator and trends research lab at Sabre's global headquarters. She is often invited to speak at industry events on the topics of innovation, emerging technology trends and millennial retention, and her expertise has been featured most recently by CNN, MIT & Tnooz, the travel industry's leading publication.

Sarah holds a BBA in business management and journalism from Baylor University, as well as an MBA specializing in marketing and strategy from the University of Texas at Dallas.
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Klaus Kohlmayr
As IDeaS Chief Evangelist, Klaus Kohlmayr challenges strategic processes, stimulates thought-provoking conversations and reinvigorates the future of revenue management and pricing within the hospitality and travel industries.

A natural contrarian, Klaus has challenged the status quo for over 20 years. He re-joined IDeaS from TSA, where he led the company’s global commercial, operations and strategic partnership initiatives. During his previous stint with IDeaS, he started the company’s global consulting division -- leading a team that partnered with top hotel companies. Together they pioneered the industry’s first group price optimization and function space revenue management proof-of-concepts in a real-world environment.

Klaus developed his passion for the hotel industry at the Hotel Management and Catering School in Villach, Austria, where he received a Bachelor of Science in Hotel Management. An advocate of lifelong learning, he has since studied business at Henley Management College, real estate investment and asset management at Cornell University’s School of Hotel Administration; and finance and strategy at the Singapore Management University.

Klaus has been an active participant in various advisory boards, including HSMAI in Asia Pacific and the Americas, and the Cornell-Nanyang Institute of Hospitality Management, Singapore. He not only loves to challenge the status quo, but wholly welcomes being challenged in new ways of thinking.
Balaji Krishnamurthy
Balaji Krishnamurthy is the vice president of strategy, planning and corporate development for Sabre Hospitality Solutions. He joined Sabre in 2015 as vice president of strategy and new market development, responsible for Sabre's market development efforts in Africa and China across the company's three business units.

Prior to joining Sabre, Balaji was at Orbitz Worldwide, a global online travel leader, where he led the global corporate strategy function for a diverse travel portfolio of B2C brands and B2B businesses. Before Orbitz, he worked at LinkedIn Corporation in Silicon Valley where he led North America sales strategy and operations for its Sales Solutions business.

Mr. Krishnamurthy was a management consultant with McKinsey & Company for over five years, serving C-level executives on a diverse set of business strategy, operations and technology-related topics in the financial services (asset management, retail banking and insurance), healthcare, technology, travel and transportation sectors. Previously, he held various leadership and management positions within the healthcare division of General Electric.

Balaji is passionate about developing innovative new products, building new businesses, developing new markets and fostering high-performing teams globally. He graduated with an MBA from the University of Chicago Booth School of Business, majoring in finance and strategy, and obtained his Bachelor's degree in electronics and communications engineering from Bangalore University.
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Pierre-André Kruger
Pierre-André Kruger is specialized in luxury tailor-made travel to South America for more than 25 years.

With more than 150 inspection trips within South America he can be considered as one of the best specialists in tourism development for this continent.

Pierre completed his studies in Switzerland with a focus on marketing. Following this he studied marketing and tourism at Cornell University and set up a South America Tour operator in Switzerland. After having visited the South American continent for 25 years, he decided to create Nomad Lodges, the first luxury sustainable hotel network in South America.

Pierre focused the Nomad lodges project on nature conservation and cultural aspects, he based the concept on the spirit of the nomadic people of South America and invites travellers to discover places “picked by the heart” through a network of lodges that are built in total harmony with their natural environment, offering a standard of quality and services made to meet the guests' expectations.

Pierre is now leaving most of the time in the Amazon for about three years, working with the local communities in the way to help them conserve their lands in a sustainable way and to promote their culture.
The idea he wants to spread is about what he is leaving everyday with the local communities.

The Nomad lodges project has been developed with the best universities in Switzerland and Colombia in the way to create an experimental lab on site in the way to share international and local knowledge.
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Mark Kuperman
Mark Kuperman is an active manager of client accounts across all Food & Beverage segments. Mark has been with RMS since 2005, starting as an intern and working up to his current leadership role where he helps define the strategic direction of RMS’ future.

Prior to working at RMS, Mark earned his B.A. in Economics with a minor in Statistics at Northwestern. He then went to culinary school at the California Culinary Academy. After graduating from the Academy, Mark completed an apprenticeship in Europe, working in Italy and France for Michelin-rated restaurants before becoming Executive Chef for LEGOLAND in California when it opened in 1999. He returned to school to earn his master’s in Hospitality Management at Cornell University in 2003. Sharing in RMS’ entrepreneurial spirit, Mark opened his own fast food restaurant after graduation.

Mark’s educational background combined with his business and culinary experience provides a great deal of benefit to RMS and its clients.
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Linchi Kwok
Linchi Kwok is an associate professor in The Collins College of Hospitality Management at California State Polytechnic University Pomona (Cal Poly Pomona). He came to Cal Poly Pomona by way of Upstate New York as an assistant professor at Syracuse University (SU) and an adjunct professor at Rochester Institute of Technology. Between 2011 and 2013, Linchi was named a Kauffman Professor in Entrepreneurship and Innovation at SU to support the university’s initiatives in teaching and research excellence in entrepreneurship and innovation.

Linchi’s research interests include social media, information technology, and service operations. His work often appears in high-impact hospitality journals. Linchi has presented 50 authored or co-authored papers in conferences and conducted over 10 invited presentations on pedagogical strategies, dinner etiquette, and research methods. He is a recipient of The W. Bradford Wiley Memorial Best Research Paper of the Year Award at CHRIE (Council on Hotel, Restaurant, and Institutional Education) and a couple of Best Paper Awards in conferences.

Besides his work as a professor and a researcher, Linchi is a thought leader in the field. His perspectives have been quoted in The New York Times, NBC News, and LA Times, among other mainstream media outlets.

Linchi holds a Ph.D. degree in Hospitality Administration and an M.S. degree in Restaurant, Hotel, and Institutional Management both from Texas Tech University and an MBA degree from SU. Linchi’s professional portfolio also includes several years of managerial and hands-on experience in the hospitality industry in the U.S. and mainland China.
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Rense Lange
Following his undergraduate studies at the University of Groningen, the Netherlands, Rense Lange was awarded a Doctorate in Psychology and a Master's Degree in Computer Science from the University of Illinois at Urbana-Champaign, USA.

He has published over 75 refereed papers, books, and book chapters in the areas of artificial intelligence (data mining and crowd sourcing), computer science, econometrics, education, medicine, psychology, psychiatry, and psychometrics.

While teaching at the University of Illinois, Dr. Lange founded Integrated Knowledge Systems (IKS) which provides test administration, psychometrics and quality control services for medium and large scale clients, at the US state and district level, in educational assessment and personnel testing.

Dr. Lange currently is a Research Professor at ISLA/CEIMOM in Vila Nova de Gaia - Porto (Portugal) focusing on advanced assessment systems and recommender systems.As well, he is a visiting scientist at various research centers working on crowd sourcing, teacher evaluation, item response theory, computer adaptive testing, automated essay scoring, and other natural language systems.
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Willy Legrand
Dr. Willy Legrand is Professor of Hospitality Management at the IUBH School of Business and Management in Bad Honnef - Bonn, Germany. He combines undergraduate studies in Geography and Hospitality Management followed by an MBA with a specialization in Corporate Environmental Management. He obtained his PhD from Manchester Metropolitan University, UK. He worked in the hospitality industry in Canada and Germany before accepting a position at the International University Bad Honnef (IUBH) in Germany.

Prof. Legrand holds undergraduate and graduate courses on sustainable development, hospitality facilities management and marketing in Germany but also as a visiting professor at reputable universities in Singapore, India, Dubai, France, Peru and the United States. He is the lead author of Sustainability in the Hospitality Industry: Principles of Sustainable Operations (textbook’s 3rd edition released in 2016). He is the co-editor of Sustainable Hospitality and Tourism as Motors for Development: Case Studies from Developing Regions of the World and the co-editor of the Routledge Handbook of Sustainable Food and Gastronomy released in 2015. He is also a guest editor for special issue on Social Entrepreneurship in Hospitality from the International Journal of Contemporary Hospitality Management.

Prof. Legrand took part in the COP21 Climate Conference leading to the Paris Agreement in December 2015 and will participate in COP23 in 2017. Finally, he is the Guest Chief Editor of the Hotel Yearbook Sustainable Hospitality 2017. Apart from being a passionate cyclist, he is an enthusiastic boulderer.
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Peng Liu
Peng Liu is STB distinguished professor in real estate in the School of Hotel Administration at Cornell University’s SC Johnson College of Business. Dr. Liu is an editor of the Journal of Real Estate Portfolio Management, the official journal of the American Real Estate Society. Liu’s research focuses on commercial real estate investment, securitization, and REITs. He has received the William N. Kinnard Scholar Award from the American Real Estate Society, the Homer Hoyt Post-Doctoral Honoree from the Weimer School of Advanced Studies, and the numerous best research awards. He was named teacher of the year at the U.C. Berkeley’s master program in financial engineering.

Before joining academia, Mr. Liu worked for Goldman Sachs Asset Management in New York City, Deloitte Consulting in Beijing. Prof. Liu is also a respectful securitization expert in China. He currently serves as the expert advisor to Shenzhen Security Exchange, China Insurance Asset Management Association, and the China Securitization Forum.

Dr. Liu received a PhD degree in Finance and Real Estate from U. C. Berkley and a MA in Financial Economics from Peking University and a BS in Engineering from Tsinghua University, China.
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Mark Lomanno
Mark Lomanno is a Partner and Senior Advisor at Kalibri Labs. In addition to his role at Kalibri Labs he also advises several start-up and venture capital firms in the hospitality and data space as a member of the Board of Directors and Advisors providing strategic direction and building industry relationships. Lomanno is the former President and CEO of Smith Travel Research (STR). Under his fifteen years of leadership, the company grew from a domestic U.S. firm to the most respected name in global hotel benchmarking. While at STR, he co-authored the 2012 study Distribution Channel Analysis: A Guide for Hotels with Cindy Estis Green.

Lomanno serves on the advisory board and is a Research Fellow at the Center for Hospitality Research at Cornell University and University of Delaware’s school of Hotel, Restaurant and Institutional management, is an active member in the Hotel Development Council of the Urban Land Institute and is a named Conti Professor at Pennsylvania State University. Lomanno also serves on the advisory board of The School of Tourism & Hospitality Management at Temple University, where he teaches a graduate level course “New Media and Distribution.” Lomanno holds a MS in Marketing from LaSalle University and an MBA from Temple University.
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Blake Madril
Blake Madril joined IDeaS in 2014 with over 10 years of experience in hospitality operations, marketing, sales, technology and revenue management. Currently, in his most recent role of Revenue Technology Strategist, Blake is responsible for global initiatives that support the market strategy and messaging for IDeaS’ extensive suite of revenue management solutions and services ultimately aimed at helping hotel executives maximize profitability for their hotels. He is a strong advocate for the discipline of revenue management and the convergence of hotel data solutions and job functions to bring the best experience possible for both hotels and their guests.

Prior to IDeaS Blake held positions at individual properties and the hotel management company, Pacific Hospitality Group based out of California. His job roles during his tenure there ranged from front office manager to convention services director to multi-property director of revenue management. He has worked with global hotel brands and affiliations such as Hilton Worldwide, Intercontinental Hotels Group, Wyndham Hotels & Resorts, Preferred Hotels & Resorts and Global Hotel Alliance, as well as luxury independent properties and limited service inns.

Blake holds a diploma in Business Administration from California State University, Fullerton and is currently based out of the IDeaS headquarters in Minneapolis, MN where he is a travel enthusiast, frequent blogger and evangelist for the optimization of total profitability for hotels and resorts.
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Robert Mandelbaum
Robert Mandelbaum is the Director of Research Information Services for CBRE Hotels’ Americas Research. He is based in the firm’s Atlanta office, where he is in charge of Research Information Services. Research Information Services produces the annual Trends® in the Hotel Industry statistical report, along with customized financial and operational analyses for client projects. On a quarterly basis, CBRE Hotels produces five-year forecasts of performance for six national chain-scales, six national location categories, and 60 major U.S cities using its proprietary Hotel Horizons® econometric forecasting model.

Mr. Mandelbaum began his hospitality industry career with Holiday Inns, Inc. in Memphis, Tennessee. He started his career with the firm in 1983 in the Memphis office of Pannell Kerr Forster, where he conducted market and financial feasibility studies and operational analyses for hotel, restaurant, club, and conference center clients. Prior to moving to Atlanta in November 1997, he also worked in PKF’s San Francisco office.

Mr. Mandelbaum holds a Bachelor of Science degree from Cornell University. He serves on the American Hotel and Lodging Association’s (AH&LA) Financial Management Committee that is responsible for preparing the Uniform System of Accounts for the Lodging Industry (USALI). In addition, he is a member of the Hospitality Financial and Technology Professionals (HFTP) association and a past Global President of the Cornell Hotel Society. Mr. Mandelbaum also authors articles for industry trade publications, guest lecturers at college and university hotel school programs, and speaks at industry forums.
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Shawn Mankad
Professor Mankad's research focuses on the intersection between data analytics and economic decision making using machine learning techniques. Specifically, he aims to create and apply data mining, machine learning, and visualization techniques for economic modeling with unstructured and complex structured data. His research has been featured in journals and over a dozen media outlets, including the Wall Street Journal and the Chicago Tribune.

Prior to joining Johnson in 2015, Professor Mankad was an assistant professor in the Robert H. Smith School of Business at the University of Maryland. He was a consultant with the U.S. Commodity Futures Trading Commission and also worked at the Federal Reserve Board on characterizing market activity with visual analytic tools.

His undergraduate degree is from Carnegie Mellon University and he received his PhD in Statistics from the University of Michigan.
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Brett Massimino
Brett Massimino is an assistant professor at the Cornell University School of Hotel Administration (SHA). Brett joined the faculty in July 2014, after receiving his PhD in operations management from the Fisher College of Business at the Ohio State University. Brett also holds a BS in computer engineering (summa cum laude) and an MBA in supply chain management. Prior to pursuing his PhD, Brett held a number of professional roles in international product management and software development. Brett currently teaches service operations management at SHA.

In his research, Brett investigates operational performance in globally distributed organizational settings. Specifically, he considers the confidentiality of proprietary, digital assets as a non-traditional, operational performance outcome. Brett’s research focuses on empirical phenomena—the worker behaviors, inter-organizational communications, and the location-specific, contextual conditions which may drive the outcomes related to digital asset confidentiality (e.g., data breaches, intellectual property losses, etc.). Methodologically, Brett leverages his background in software development throughout his research by developing and using a variety of modern automation techniques to facilitate the large-scale collection, management, visualization, and analysis of data. Brett currently has work published in Production and Operations Management, and also has a number of articles currently under review at other high-ranking operations management journals.
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Monica McBride
Monica McBride, Senior Program Officer, WWF. At WWF, Monica has been working across industries to prevent the generation of food waste, develop donation strategies when prevention is not possible, and divert what is unable to be donated from landfill. Starting in January, Monica has been leading an effort with the hospitality sector to develop a tool kit and roadmap for reducing food waste generated from hotel operations, specifically from banquets and events. Monica’s expertise includes coalition building, product level life cycle assessments, value chain greenhouse gas quantifications, sustainable supply chain strategy development, and waste management and sustainable agriculture policy evaluation and implementation. Monica has worked extensively on the development of appropriate metrics and quantification approaches for capturing both the economic and environmental benefits of supply chain and internal sustainability initiatives for retail, consumer product companies, and agriculture producers. Most recently, Monica worked as a Project Manager for the Coalition on Agricultural Greenhouse Gases (C-AGG) where she helped the organization and its stakeholders further the development of tools, decision-support systems, policies, and voluntary incentives that would effectively engage the agricultural sector in activities to reduce the greenhouse gas emissions from their operations.

Prior to joining C-AGG, Monica was a Senior Consultant with Deloitte Consulting where she developed sustainable supply chain strategies for a Fortune 5 retailer, helped companies including restaurant chains and food and beverage producers understand the environmental impacts of their products, and researched closed loop solutions for apparel and packaging waste. She earned her Masters of Environmental Management from Yale University and holds a BS from Brown University.
Larry Mogelonsky
After a formal education in engineering and business, plus a stint as a professional civil engineer, Larry Mogelonskys’ business career started with brand management at Procter & Gamble. This was followed by a half-dozen years at a top ten ad agency, where he was the team leader for Four Seasons Hotels & Resorts. Smitten with the hospitality ‘bug’, Larry started LMA Communications, a specialty consultancy dedicated to the hospitality industry.

Fast forward some 27 years since its inception; LMA has hotel and tourism clients across the globe, and has been recognized with nearly 100 awards from HSMAI for its creativity and business acumen. The Agency has also been awarded TravelClick’s Worldwide e-Marketer of the Year.

More recently, while retaining the chairmanship of LMA, Larry formed Hotel Mogel Consulting, dedicated to solving critical issues for property owners and operators. Having worked with hundreds of independent properties, it was a natural progression to reflect upon this extensive experience through the written and spoken word. Over the past four years, Larry has published 750+ articles in: Hotels Magazine, Hotels Online, HotelNewsNow, Hotel Executive, eHotelier, Hotel Interactive, HospitalityNet, Today’s Hotelier, and Canadian Lodging News. Every Friday, his newsletter, aptly named Hotel Mogel, reaches 4,500+ hotel executives and senior managers. In addition to periodicals, Larry has written four books addressing operational and marketing issues for hoteliers. Entitled, Are You an Ostrich or a Llama?, Llama Rules, Hotel Llama, and the Llama is Inn, over 5,000 copies have been sold. All four texts are currently available through Amazon and Barnes & Noble.

Larry has been keynote speaker at worldwide industry conferences including: BTO Italia, Hawai’i Lodging & Tourism Association, Visit Florida Governor’s Conference, Cornell Hotel Research Symposium, HVS East, Hospitality Day Italy, ITB, as well as numerous corporate and property events. His talks motivate audiences through his vision, with creative reinforcement focused on satisfying guest needs.

He has lectured at the Cornell School of Hotel Administration and Ryerson University. Larry was recognized by HSMAI as one of the Top 25 Minds in Hospitality. He also serves on advisory boards for several new hotel-related technology firms. Larry resides in Toronto with Maureen, his wife of 37 years and an oversized Bouvier des Flandres named Hondo.
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Shravan Pai
Shravan manages analytics client engagements in Retail, Hospitality and CPG space. His expertise lies in Marketing and Customer analytics and is responsible for consulting, solution design and delivery of analytics driven solutions. He partners with clients and helps them move up the analytics maturity curve by leveraging data to drive integrated and effective customer experiences.

Shravan has 12 + years of experience in helping organizations institutionalize data driven decision making. He has experience covering all aspects of the analytics solution cycle including data management, reporting, business analysis and developing predictive / explanatory models.

Prior to joining WNS, Shravan worked with IBM. Shravan is a Mechanical engineer and holds a degree in Business Administration.
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Abhijit Pal
Abhijit Pal is coming up on 10 years with Expedia, Inc. and currently serves as the Head of Global Initiatives & Operations for Global Partner Group out of the Newport Beach, California office. In his current role, Abhijit is focused on leading strategic initiatives for the group, connectivity operations, and industry research.

Previously Abhijit oversaw strategic relationships with top global and regional lodging brands, casino operators, US gaming destinations, and connectivity/distribution partners. Prior to joining the Lodging Partner Services Group at Expedia, Abhijit was the head of Expedia Inc.’s Global Rental Car Supply. Abhijit has a diverse background including Capital Planning & Funding in Morgan Stanley’s Corporate Treasury group, Fraud & Policy with eBay, Inc., and Strategic Planning at Gap. Abhijit graduated cum laude from Cornell University in Ithaca, NY. When not traveling the globe for work, he enjoys spending time with his wife and 2 young daughters at Southern California’s many beautiful leisure attractions.

He has a veteran at speaking at industry events. In 2017 he has already spoken at the Hunter Conference as well as the Sabre Hospitality Conference.
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Vincent Peng
Vincent is a senior management at China Merchants Group, one of the largest Chinese conglomerates founded in 1872 and headquartered in Hong Kong. He currently serves as Deputy General Manager of China Merchants Capital, the private equity platform of China Merchants Group with an AUM ~US$35bn. He also serves as CEO of China Merchants Frontier Capital and CEO of China Merchants Guoxie V Capital.

Vincent has over 25 years working experience in investment, M&A, financing, and asset management. Prior to joining CMC, he worked with Goldman Sachs as a Managing Director and held several senior positions, including co-Head of Real Estate in Asia and Responsible Officer (RO) for Goldman Sachs (Asia) on its investment banking business licensed by Hong Kong Securities and Futures Commission. At Goldman Sachs, Vincent built a best-in-class team that was awarded Finance Asia's "Best Real Estate House". Vincent previously worked with GIC in Singapore on investment management and AMP in Australia on fund management.
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Sunder Pillai
Sunder serves as NTT DATA’s Chief Innovation Officer responsible to drive NTT DATA’s Innovation Charter focusing on Travel and Hospitality. Sunder’s focus on innovation is for both new ideas and adoption of future technology and service model perspectives - as well as driving automation and technology complexity reduction strategies

Sunder is an IT outsourcing and consulting services executive with 17+ years of leadership expertise.

Prior to NTT Data, Sunder had various leadership roles in Hexaware and TCS with extensive global experience across diverse industries - including the Government, Pharma, Financial Services and Travel, Transportation, & Hospitality sectors.
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Sam Pollaro
Sam is the CEO of Venga, a Washington, DC-based technology company that uses big data to help restaurants and fitness companies better understand and engage with their guests. Before co-founding Venga, Sam was the founder of Petals for the People, a business that revolutionized the sale and distribution of fresh cut flowers.

Previously, Sam worked in private equity as a Principal at Portfolio Logic Management and a Senior Analyst at Capital Guidance Corporation, and as an Analyst at the strategy consulting firm Dean & Company.

Mr. Pollaro holds a BS in Mechanical Engineering from Carnegie Mellon University.
Manolis Psarros
Manolis Psarros is a tourism destination management and marketing consultant whose experience mainly focuses on tourism boards and DMOs strategic planning & management support, place marketing and digital tourism strategies, product development and experience design, and EU-funded tourism-related programs. He is the founder and Managing Director of TOPOSOPHY, an international destination management & marketing consultancy. His international experience includes programs and consultancies in UK, Italy, Portugal, France, Finland, Denmark, Slovenia, Russia, Mexico, Greece and Australia among others.

Manolis is a founding and honorary member of the International Place Branding Association and serves as an advisor to organizations that include the European Trade Association of Hotels & Restaurants (HOTREC), the United Nations Development Program (UNDP), the World Centre of Excellence for Destinations (CED) and the European Cities Marketing (ECM). As a global expert on the Sharing Economy, Manolis is the co-author of HOTREC's Policy Paper on the Sharing Economy and European Cities Marketing reports on DMOs & the Sharing Economy and the Future of City Marketing. He has provided expert input about the sharing economy as part of European Commission's Think Tank on Collaborative Economy and he currently works with city authorities, hospitality & travel organizations on issues of strategy and regulation.
D.J. Rama
Dharmendra J. “D.J.” Rama is responsible for overall property management, profitability, and maintaining the JHM standards of excellence at all our locations. He serves on the Owner’s Advisory Councils for Hyatt Hotels and Resorts and Marriott Hotels and Resorts.

He obtained a bachelor’s degree in hospitality management from Johnson & Wales University in Providence, Rhode Island, and a master’s degree in hospitality management from Cornell University, Ithaca, New York. He has worked for Holiday Inn Worldwide, Interstate Hotels, and the Marriott Corporation on his way to joining JHM Hotels in 1996 and serving in various positions throughout the company.

Beyond his work with the company, D.J. also shares the fresh lake air with his son, has a passion for visiting unique hotels, and has found a new love for cycling.
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Aurora Dawn Reinke
Dr. Aurora Dawn Reinke is a passionate and dynamic speaker and consultant specializing in sustainability strategy. She has worked in a variety of industries (retail, software, financial services) and most recently spent 7 years in hospitality education, teaching and designing programs for executives and students, in the U.S. and internationally.

Aurora launched Astrapto LLC in 2016 to help hospitality businesses with practical and strategic approaches to corporate responsibility. Her favorite quote, from Fernando Trias de Bes, is “Better a mediocre idea with brilliant execution than a brilliant idea with mediocre execution.” She believes sustainability ideas are generally straightforward, but require dedication and diligence to come to fruition. Her services and tools turn sustainability from a lofty idea to a feasible reality.

Aurora enjoys nurturing future leaders and entrepreneurs. She co-founded a social enterprise incubator, judges international business competitions, and is a volunteer social entrepreneur coach. Aurora is expanding her doctoral study, Sustainability and Social Responsibility in Small Food Enterprises, by exploring opportunities to promote local economies and communities through hospitality venues.

Aurora’s holds a Bachelors in Business Administration in Information Systems from Georgia State University, a Masters in International Business with Latin America specialization from University of South Carolina, and a Doctorate in Business Administration in Social Impact Management from Walden University. She is a Certified Sustainability Associate from International Society of Sustainability Professionals, LEED Green Associate, and Certified GREEN AP from Sustainable Furnishings Council. She serves on sustainability committees with Global Business Travel Association and Global Sustainable Tourism Council.
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B Hudson Riehle
As the Senior Vice President of the Research and Knowledge Group for the National Restaurant Association, Hudson Riehle directs the Association’s consumer, economic, market, human resources, tourism and operations research as well as oversees its extensive knowledge center activities. Frequently cited in major national and international newspapers and appearing on major national television broadcasts, he has authored a variety of articles and serves as an information source and spokesperson for the restaurant and hospitality industry.

Mr. Riehle received his Bachelor of Arts degree from Skidmore College in New York and his Master of Business Administration from the Wharton School of the University of Pennsylvania. Appointed by the Secretary of Labor, he has been a member of the Bureau of Labor Statistics’ Business Research Advisory Council; a former Chairman of the Board of Governors of the Alexandria (VA) Convention and Visitors Association; a member of the Center for Food Integrity Consumer Research Advisory Panel and the Wharton Executive Advisory Panel; and is currently included in the current edition of Who’s Who in America.
John Rijos
John P. Rijos is an operating partner of Chicago Pacific Founders, a private equity firm that specializes in investments across the healthcare spectrum with offices in Chicago and San Francisco. Prior to that, Mr. Rijos spent thirteen years as Co-President and Chief Operating Officer of Brookdale Senior Living, Inc., the largest senior living company in the United States. During his tenure the company grew from 22 communities to approximately 650 communities in 36 states with more than 67,000 units and 46,000 associates who serve residents in independent living, assisted living, memory care, skilled nursing and large campus continuous care retirement communities.

Prior to Brookdale, Mr. Rijos spent sixteen years as President and Chief Operating Officer of Lane Hospitality, which owns and operates more than 40 hotels and resorts. During that time, he spent three years as Chairman of ITT Sheraton’s Owners Association, and two years on the board of the International Association of Holiday Inns Owners. Before Lane, he served as President and Chief Operating Officer of High Country Corporation, a Denver-based hotel development and management company.

During his distinguished career, Mr. Rijos has served on numerous boards and advisory committees in senior living, hospitality, and universities. He is a member of the American Seniors Housing Association and currently serves as its Chairman of the Executive Committee. He received his Bachelor of Science degree from Cornell University in hotel administration, graduating with distinction. He also has a Certified Hospitality Administrator designation. He has served a multi-year term on the Cornell University Council and is presently on the Dean’s Advisory Board for their School of Hotel Administration, where he is a Lecturer.
Rebecca Robbins
Rebecca Robbins, PhD is a Post-Doctoral Fellow at the Center for Health Behavior Change at the NYU School of Medicine. Her research focuses on the link between sleep and waking success. Dr. Robbins is co-author of the book Sleep for Success! With past Cornell Professor, Dr. James Maas. She has published extensively in the peer reviewed literature, and held a teaching position at the Weill Cornell Medical College in Doha, Qatar. She has appeared on National television on Fox Business News, CBS, and ABC, as well as in the New York Times.
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Jeff Robertson
Evangelizing the NAVIS brand in a way that engages hoteliers, vacation rental professionals and our staff falls to Jeff and his marketing team. Their focus is on simplifying our complex technology solutions into a single, simple message that resonates; then crafting the innovative strategies that build our brand while generating demand and retaining clients. Jeff has more than 25 years of marketing experience in internet technologies, consumer products and B2B services. He holds a BS in Management from Bentley College, an MBA in Marketing from Indiana University’s Kelley School of Business, and is Pragmatic Marketing Certified. An avid 80’s and jam/funk music fan, Jeff’s always listening or watching live when he’s not in the office.
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Geoffrey Ryskamp
Geoffrey Ryskamp is the Principal of Medallia's Hospitality, Travel & Leisure Practice. In this role, he leads a team that designs, enhances, and deploys enterprise solutions to support CX objectives of Fortune 500 hospitality companies. Mr. Ryskamp has been involved in the hospitality industry for over fifteen years.

Prior to joining Medallia, Mr. Ryskamp served as the Director of Asset Management for Pebblebrook Hotel Trust, was part of the Business Intelligence Group with Choice Hotels International and in the Hospitality & Leisure Advisory practice within the Investment Management & Real Estate Group of PwC. Through his career, he has worked on projects in the hotel, vacation ownership, food & beverage and gaming segments and carried out asset management, capital planning, revenue management, financial performance analysis, corporate brand benchmarking analysis, market studies and economic impact analysis. He has held management and operational roles with Hilton Worldwide, Marriott International, Starwood Hotels & Resorts, Carlson Hotels Worldwide, Dolce International and Levy Restaurants.

Mr. Ryskamp graduated with Honor from the Eli Broad College of Business at Michigan State University with a B.A. in Hospitality Business and a minor in Real Estate Investment Management. He also holds a Master of Business Administration from the Robert H. Smith School of Business at the University of Maryland and currently serves on the International Alumni Executive Board for Michigan State University.
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Tajender Singh
Tajender Singh serves as the Director, Product Development for Research & Analytics, at WNS. He is responsible for developing Digital Engagement & Personalisation based products to enhance customer experience and revenue uplift. Tajender has been instrumental in helping clients integrate their Digital Marketing strategies across channels and comes with a strong understanding of marketing across all major digital media channels.

Tajender has 17 years of experience, out of which 10 years have been in the e-commerce , hospitality, and digital retail industry. His expertise in digital retail spans Sales & Marketing, Strategic Alliances, P & L Management, Project Management, Relationship Management and Strategy Formulation.

Before joining WNS, Tajender was the Founder Member and Head, Digital Retail, at HomeShop18, where he built their ecommerce business ground up. Prior to that, he was instrumental in setting up Indiatimes Shopping’s biggest print retail business for the Times of India Group (Bennett Coleman & Co).

A proactive leader with strong understanding of effective marketing strategies across all major digital media channels, Tajender has been a Strategic Advisor and Consultant for 4 start-up projects in the digital domain. His key interests include technology, traveling and music.
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Iva Slivar
Iva Slivar is an assistant professor at the Faculty of Economics and Tourism "Dr. Mijo Mirković "at the University of Juraj Dobrila in Pula. She has an MSc in Marketing, thesis Promotion of Istria through Maistra hotel company (University of Rijeka, Faculty of tourism and hospitality industry, Opatija, Croatia), and a PhD with dissertation thesis "Internet marketing strategies of communication of tourism destinations" (Juraj Dobrila University of Pula, Faculty of Economics and Tourism, Pula, Croatia). She is fluent in speaking and writing in English and Italian, and a basic user of German language. She has good computer skills and technical knowledge, social skills which enabled her to work as educated volunteer at SOS telephone, and communication skills and propensity to teamwork.

Her areas of interest are: tourism, sustainable development, tourism trends, internet marketing, customer behavior in tourism. During the last six years she has been teaching in 13 courses and this experience empowered her as versatile teacher of tourism and hospitality topics. Her specialization is in courses ICT technologies in tourism, European tourism market and development trends, Tourist animation and Motivation and consumers’ behavior. Through creative course Workshop in hospitality and tourism she teaches practical side of industry combining international case studies and Croatian practice. More than 10 years of work experience in tourism (hotel companies Arenaturist and Maistra, ACI marinas, travel agencies Villasforum and Lunarossa) and various engagements on professional projects enable her to contemplate the phenomena of tourism development from a professional and scientific point of view.

She is an author of many scientific papers dealing tourism issues published in a prestigious journals indexed in reputable bases. Iva Slivar is a co-author of the university textbook "European tourism market and trends of development", a scientific papers reviewer and the member of many editorial boards of international journals.

Iva Slivar was a research team member of a project "Sustainable Tourism in Croatia – A Taste of Istria " that is supported by the Republic of Croatia, Ministry of Science, project (MB: 303-0000000-2451)
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Uglješa Stankov
Dr. Uglješa Stankov is Associate Professor of Tourism at the University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management. His main research interests are IT applications in tourism, social media marketing and geoinformatics. For this purpose, he actively cooperates with the researchers and professional organizations and participates in several international projects. He has also published three books and various peer-reviewed papers. He is an active reviewer for international journals such as Tourism Management, International Journal of Contemporary Hospitality Management, Open Geosciences and European Journal of Tourism Research.
Sarang Sunder
Sarang Sunder is Assistant professor of marketing at the Neeley School of Business, Texas Christian University. His research focuses on applying rigorous statistical methodologies to answer relevant marketing and public policy questions. His research has been published in premier journals such as the Journal of Marketing Research, Harvard Business Review, Journal of Retailing and the Journal of International Marketing. He is the recipient of the John Howard/AMA Doctoral Dissertation award in 2015, Mary Kay/AMS Doctoral Dissertation award in 2016 and the Don Lehmann award in 2017. He is also the recipient of the 2014 GTA Excellence Award for outstanding teaching as well as various research grants such as the 2015 SEF/Neil Rackham research grant for research in salesforce turnover and the Wharton Customer Analytics Initiative (WCAI) data grant (twice).
Alex Susskind
Alex M. Susskind is an associate professor at the School of Hotel Administration and a member of the graduate field of communication at Cornell University. He earned his PhD in communication from Michigan State University (with cognates in organizational communication and organizational behavior), where he also earned his MBA with a concentration in personnel and human relations.

Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching: (a) the influence of customer-service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees, and managers; and (b) the influence of communication relationships upon individuals' work-related attitudes and perceptions surrounding organizational events and processes such as teamwork and downsizing.
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Tom Tan
Tom Tan is an assistant professor at the Information Technology and Operations Management Department at the Southern Methodist University (SMU) Cox School of Business. Both his research and teaching agendas are centered on big data analytics and data-driven decision making, with a focus on the hospitality and entertainment industries. He has extensive experience interacting with companies that provide data which he uses to improve operational processes for these organizations. He graduated from the Wharton School of University of Pennsylvania with a PhD in operations and information management, and an MA in statistics. He graduated from Columbia University with a BS in operations research and two minors in applied math and economics.
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Howard Thurlow
Howard Thurlow is a Solutions Architect with NEC. Working closely with major hospitality chains and boutique properties across the United States, Howard understands the benefits and challenges of applying emerging technology to improve competitiveness, compliance and profitability. In his daily work, Howard helps organizations envision ways to apply emerging technologies to meet business objectives. Frequently these projects include ways to improve the guest experience while making the environment safer and more efficient. It is often a combination of technologies which, when applied together, allow organizations to realize significant improvements. Howard enjoys working with clients throughout the entire project lifecycle, from vision to reality, an approach which builds trust and confidence.

Howard is a professionally trained public speaker who injects humor and new perspectives into technical subjects at industry seminars and conferences. Howard presented an intriguing session entitled “Rapid Prototyping of Communications Technology in Hospitality and Healthcare” at Cornell’s HHDS 2016. Prior to joining NEC, Howard fulfilled software development, technical support and sales roles at Nortel, Siemens and Cisco. Howard holds a B.S. in Computer Science from the University of Central Florida and currently resides in Denver, Colorado.
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Michael Toedt
Operating at the intersection of business and technology, Dr. Toedt helps hoteliers with the software dailypoint™ to use the tremendous increase of data in order to become data-centric. Dr. Michael Toedt has over 25 years of experience in operations, technology and marketing. He is the author of several books (among others “Big Data – Challenges for the Hospitality Industry” (2013) and “Data Revolution – How Big Data Will Change the Way of Doing Business” (2014) and his articles are published by journals on a regular basis.

Dr. Toedt holds a doctoral degree in management science. He is lecturer at several universities and assistant lecturer at the University of Applied Sciences of Munich for the subject “Customer Relationship Management in Tourism”, guest lecturer at various universities such as the University of Applied Sciences of Bad Honnef, Kempten and NDS Hôtelleriesuisse. As HSMA vice president he is responsible for the south-east region. In the past, Dr. Toedt was regional vice president of SANSORA INTERNATIONAL, a subsidiary company of the Schoerghuber corporate group and accompanied many hotel associations during the production of their central customer and marketing data base.
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Bruce Tracey
J. Bruce Tracey is a professor of management at Cornell University’s School of Hotel Administration. He has taught courses in human resources management for undergraduate, graduate, and professional audiences throughout North America, Europe, Middle East and Africa, and Asia, and he has won several awards for his efforts. He has conducted research on a wide range of strategic and operational-level HR topics, including the roles and relevance of HR flexibility, impact of training initiatives on individual and firm performance, employee turnover, employment law, and leadership.

Professor Tracey has presented his work at numerous regional, national, and international conferences, and his research has been published in many of the top-tier discipline and applied outlets, including the Journal of Applied Psychology, Personnel Psychology, Journal of Management, Organizational Research Methods, Cornell Hospitality Quarterly, and the University of Pennsylvania Journal of Labor and Employment Law.

Professor Tracey’s sponsors for research and consulting include Four Seasons Hotels and Resorts, Hilton Worldwide, Marriott International, Mövenpick Hotels and Resorts, Wynn Resorts, Hillstone Restaurant Group, and Uno Chicago Grill, and he has been cited in the New York Times, USA Today, Fast Company, and the Orlando Sentinel, among other popular press outlets.
Rohit Verma
Rohit Verma is the dean of external relations for the Cornell College of Business, the executive director of the Cornell Institute for Healthy Futures (http://ihf.cornell.edu/), and the Singapore Tourism Board Distinguished Professor in Asian Hospitality Management at the School of Hotel Administration (SHA).

Prior to his appointment at Cornell University, Verma was the George Eccles Professor of Management at the David Eccles School of Business, University of Utah. He has taught undergraduate, MBA, and executive courses at several universities around the world including DePaul University, German Graduate School of Business and Law, Helsinki School of Economics, Indian School of Business, Korea University, and the University of Sydney.

Verma has published over 70 articles in prestigious academic journals and has also written numerous reports for the industry audience. He regularly presents his research, participates in invited panel discussions, and delivers keynote addresses at major industry and academic conferences around the world. He is co-author of the Operations and Supply Chain Management for the 21st Century textbook, and co-editor of Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice, a professional reference book that includes works of several of his colleagues at Cornell.

Verma has received several research and teaching awards including CHR’s Industry Relevance Award and SHA’s Masters Core Class Teaching Award; the Skinner Award For Early Career Research Accomplishments from the Production and Operations Management Society; the Spirit of Inquiry Award, the highest honor for scholarly activities within DePaul University; the Teaching Innovation Award from DePaul University; and the Professional Service Award from DESB University of Utah.
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Matthew Walsman
Matt Walsman is an Assistant Professor of Supply Chain Management at Rutgers Business School. Matt teaches courses on project management and sustainable supply chain management. His research interests are in the areas of service operations (especially in the context of professional service firms) and sustainability. Matt is a Hotelie and received a PhD from Cornell in 2016. He also has a BS and MBA from Brigham Young University. Prior to returning to school, Matt worked as a consultant in the construction and engineering industry in New York City.
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Elizabeth Weiner
Owner of Elizabeth Weiner Gallery, Inc. in New York City and Los Angeles is a leading independent art curator for international hotels and health care facilities. She is comfortable working on a global platform where the collections are renowned for pushing the visual envelope. She has been an innovative trailblazer in the industry of Art for Hotels and according to Vogue Magazine is an ‘American Ambassador of Art’. She is featured in numerous international magazines and newspapers with accolades such as: An Intellectual Approach, An Artistic Adventure, Luxury Hotel or Art Museum, Making Cents out of Art, Just the Woman for the Job.

Elizabeth was born into a family who started collecting Pop Art in the mid 1950’s and was featured in Life Magazine, 1965. As a child she was exposed to some of the most influential artists of the day: Andy Warhol, Roy Lichtenstein, Robert Raushenberg, Frank Stella, amongst others.

She earned an architectural degree from NYU and realized soon after graduation that she was destined to work with artists. She has owned galleries in New York City, Singapore and Santa Monica, California.

Elizabeth’s love for art & architecture is juxtaposed with her love for travel. In the mid1970’s, at the request of the Shah of Iran, she became the Curator of North American Art for the Niavaran Cultural Center in Tehran. In the late 1970’s she curated art collections for Bob Burns, Adrian Zecha & George Rafael at Regent International Hotels in Hong Kong, Sydney & Singapore. When Isadore Sharp purchased Regent International Hotels in the 1992, he engaged her to create museum quality art collections for his Four Season Hotels _ an on-­‐going relationship that continues to this day.

In the mid 1990’s -­‐ present she collaborated on (9) senior retirement facilities with Half Century More Co., Ltd throughout Japan; Sun City Chofu, Sun City Kanagawa, Sun City Kashiwa, Sun City Kizu, Sun City Kobe, Sun City Machida, Sun City Tsukaguchi, Sun City Takarazuka and Sun City Yokohama. At the same time, she crafted art collections for Richard Meier’s medical center in Singapore.

Her passion is to adorn the walls of her properties with multi-­‐layered thought provoking international & authentic local artworks that blend just the right amount of style and harmony with their surroundings.
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Brett Wells
Brett M. Wells, Ph.D. is the Chief Research Officer at Talent Plus, Inc., where he is involved in assessing adverse impact and validation procedures for the company’s structured interviews and assessments, as well as constructing new interviews and assessments to help client partners select highly talented individuals.

Previously as a consultant within Aon Hewitt’s Performance, Reward and Talent Practice and as the Director of New Test Development at Wonderlic, Inc., Dr. Wells spent much of his time on research and innovation activities focused on creating, maintaining and enhancing personnel assessments and consulting practices.

Over the span of his career, Dr. Wells has worked closely with a number of FORTUNE 500 companies to implement innovative, impactful and legally defensible assessment and selection solutions, including traditional and adaptive cognitive ability, personality, leadership potential, biographical data and situational judgment tests.

Dr. Wells earned his B.A. (with honors) in psychology from Augustana College (IL), and his M.A. and Ph.D. in social/industrial-organizational psychology from Northern Illinois University, where he was the recipient of the Outstanding Graduate Student Award in recognition of distinguished scholarship and research. Dr. Wells continued his postdoctoral training at University of Illinois at Chicago in psychometrics, and he was also a postdoctoral research fellow at the Center for the Study of Family Violence and Sexual Assault. He has published a book chapter in the Oxford Handbook of Social Cognition, original research articles in top-tier, peer-reviewed scientific journals and has presented numerous papers at the annual meetings of the Society for Industrial and Organizational Psychology, Society for Personality and Social Psychology and Association for Psychological Science.

Dr. Wells resides in Lincoln with his wife, Emily, and their son, Benjamin. He enjoys experimenting in the kitchen, reading and spending time outdoors hiking, cycling and golfing.
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Karen Xie
Karen Xie is an Assistant Professor at the Fritz Knoebel School of Hospitality Management, Daniels College of Business at the University of Denver. Her research interests focus on the use of technology and data analytics to solve business problems. Her work relies primarily on the methodology of econometrics and large-scale, yet granular business data.

Karen has published in Journal of Management Information Systems (Financial Times 50), Cornell Hospitality Quarterly, Journal of Hospitality & Tourism Research, International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, among others. Her work of applied business research has been recognized by many awards including the W. Bradford Wiley Memorial Research Award, Emerald Literati Network Award for Excellence, Wharton Customer Analytics Initiative Research Opportunities, and Best Paper Award of Caesars Hospitality Research Summit.

Karen has been a consulting researcher for industry leaders including Sage Hospitality, Smith Travel Research, Stonebridge Hotel Management Companies, Aparium Hotel Group, Holiday Inn Express, Restaurant Solutions, Callan Associate, Mars, Incorporated, UBS, Unilever, and Denver City Council, City and County of Denver. Prior to pursuing her academic career, Karen worked as an information analyst at Accenture Management Consulting. She has also been actively involved in the information systems and hospitality communities. She is the Director of Research of West Federation CHRIE and serves as a reviewer for Management Science, Information Systems Research, Journal of Management Information Systems, Cornell Hospitality Quarterly, International Journal of Hospitality Management, and International Journal of Contemporary Hospitality Management.
Peter Yesawich
Dr. Peter C. Yesawich joined Cancer Treatment Centers of America (CTCA) as its Chief Growth Officer in 2011. He served as a member of the CTCA national board of directors from 1997 until 2015.
Dr. Yesawich also serves as Vice Chairman Emeritus of MMGY Global — America’s leading marketing, advertising, and public relations agency serving travel and leisure-industry clients. He has been featured as a commentator on lifestyles and travel trends in the New York Times, Wall Street Journal, USA Today, International Herald Tribune, and on CNN, CNBC MSNBC, BBC World and National Public Radio. Yesawich is a member of the Hospitality Sales and Marketing Association International Hall of Fame, and a former member of the board of directors of the Travel Industry Association of America. He holds three degrees from Cornell, including a doctorate in applied psychology, and is a graduate of the Advanced Management Program at Yale.
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Bradford Zak
Bradford Zak facilitated the spa for the Westin Kauai Resort Hawaii, designed the spa for Mandarin Oriental Macau, installed the spa at Mandarin Oriental Majapahit Indonesia, managed Mandarin Oriental’s Indiana destination spa Ananda in the Himalayas and invented the Africa Living Spa® in Tanzania, an integration of Massai plant medicine healers and western physicians. He created the Living Spa without prices, menus, and costly treatment rooms and instead utilized experiential design principles in the construction of each guest room.

Believing that every location’s spa experience celebrates the indigenous
healing systems in powerful ways, Zak has been invited to present at the
Cornell University Hotel School’s Spa Symposiums to showcase the most
extraordinary among them. His public speaking experience spans the
many hotel/resort property teaching, team building and facilitation
programs he has authored and chaired throughout the world.

Zak specializes in originating, opening and improving luxury destination
resorts, hotels, and restaurants. With over 40 years of global experience:
India, Indonesia, China, Japan, Philippines, Tanzania, Zambia, Costa Rica,
Hawaii and West Coast USA. He created, designed, built, and
implemented award-winning, trend-setting lodging, restaurants, clubs &
bars, and wellness facilities. Graduate of the Hotel School in 1980.