Critical Thinking, Effective Communication, Conflict Resolution & Problem Solving
Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, and team work can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships. By learning these effective communication skills, you can better connect with residents, families and coworkers.
The key to successful conflict resolution is communication. In workplace or personal negotiations, effective communication is paramount to handling conflict. Conflict arises anytime two or more people disagree. If all parties involved don't communicate with one another effectively, a minor conflict can soon become a catastrophe and possibly even escalate into a physical altercation. Conflicts often end unresolved, with some or all of the parties feeling inferior. There are many ways you can avoid this type of fruitless conflict. This seminar will focus on developing effective communications, conflict resolution and problem solving skill.
Independent Living/Subsidized Housing Staff
Assisted Living Facilities Staff
ALL Department Heads / Managers
Supervisors / Leads
CE -- 5.5
Assisted Living Manager
1. Understand the necessity of excellent and effective communication in the organization.
2. Practice the essential elements of verbal and nonverbal communication, and listening skills.
3. Barriers to effective communication
4. Identify critical thinking skills necessary for front line supervisors to enhance problem solving techniques.
5. Identify barriers that create divisions between workers.
6. Describe utilizing team concepts in dealing with problem resolution
7. Identify steps in problem resolution.
8. Identify basic skills necessary to deal with conflict resolution.
9. Identify how supervisory techniques that are inappropriate can generate conflict.
Cvent Online Event Registration Software | Copyright © 2000-2017 Cvent, Inc. All rights reserved.