Efforts to cross sell products and services continue to be a key operational goal for financial institutions. However, negative news stories on improper cross selling and opening fraudulent accounts have put cross-selling actions under a microscope. This focus increases the likelihood of future examination or auditor scrutiny, and requires that institutions review their practices to manage compliance and litigation risks.
This webinar will examine the impact of the Telephone Consumer Protection Act (TCPA) and the Fair Credit Reporting Act (FCRA) on cross-selling initiatives. Institutions must ensure they have a permissible purpose under FCRA to use a consumer’s credit report for cross-selling/marketing purposes. Further, the Federal Communication Commission’s (FCC) broad definition of an “autodialer” has dramatically increased litigation risks. Join us to learn the requirements necessary to obtain proper written consent from consumers prior to calling or texting with a marketing message.
ABOUT THE PRESENTER – Steven Van Beek, Esq., NCCO, Howard & Howard Attorneys PLLC
Steve Van Beek is an attorney at Howard & Howard Attorneys PLLC where he concentrates his practice in the area of financial regulations. He has intimate knowledge of the operational issues facing financial institutions and the best practices they can follow to reduce compliance, strategic, and reputation risks. Prior to joining Howard & Howard, he served as the Vice President of Regulatory Compliance at the National Association of Federal Credit Unions (NAFCU). He received his Bachelor’s from Hope College and his J.D. from George Mason University School of Law and is a member of the American Bar Association.
This informative session is designed for staff responsible for marketing operations and compliance, as well as audit teams.
This webinar is being hosted through a national webinar provider. Wisconsin state law will not be addressed.
Wednesday, January 4, 2017 2:00 PM - 3:30 PMCentral Time
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