ABTA’s Customer Insight in the Travel Industry conference explores how to gain insight into your customer at every touchpoint and how to use this intelligence to segment target markets, personalise experiences and influence customer decision making.This practical one-day conference is tailored for those working in travel, including large and small firms. Leading travel marketing and data analytics experts will demonstrate how to capture, measure and store valuable insight. Use this insight to understand your customer, predict their behaviour, personalise services, understand and engage lucrative markets and secure long-term loyalty. Consumer behaviour in the travel industry is rapidly changing and numerous advances in technology are putting customers in control. In a competitive travel market, it is vital that you understand your customers and use this insight to continually improve your customer’s experience.Fees:ABTA Member/ABTA Partner rate: £245 plus VATNon-member rate: £365 plus VATFor further information, please contact:firstname.lastname@example.org 3117 0550 / 0559
24 April, 2017
Central LondonUnited Kingdom020 3693 0192
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