Giving feedback - approaches and techniques
What is it about conversations that makes them so difficult?
Tools and techniques for having less-difficult conversations
Understanding conflict and a win-win approach
Developing personal skills for resolving conflict
Strategies and tips to deal with inter-personal and team conflicts
A better understanding of your own and others' styles and how they can support or hinder constructive conversations
Models and templates to help plan and prepare for effective conversations
Practical tips and techniques for conducting more constructive conversations
An opportunity to share and learn from experience and wisdom of others in the group
An opportunity to prepare for and practice participants' own real workplace conversations
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