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Disrupted Customer Contact 2017

Summary

Are your customer contact channels being disrupted? Or are you the one doing the disrupting? We’re willing to bet that as the world of customer service accelerates, your business is being driven to create effortless journeys and increasingly brilliant customer experiences.

Join us at our one day conference Disrupted Customer Contact 2017 and start making sense of your customer journey. The day is designed to help you make better decisions about your communications channels and create brilliant customer experiences.

 

Disrupted Customer Contact 2017

9am -5pm

23rd February 2017

The Brewery, London

 

Highlights:

  • Key trends that are disrupting customer contact
  • How Sabio customers use technology to “disrupt” their competitors
  • Tackling the impact of technology disruption

Tracks:

  • Human Assisted Service | Making sense of solutions that help your business operations interact with their customers – Learn about advances in skills-based and intelligent routing best practices, contextual customer-to-agent mapping, omnichannel management across telephony, web, email, SMS, messaging and social, customer journey mapping across all channels, and unified agent desktop.
  • Digital Assisted Service | How do you engage with your customers at the digital “front door”?
  • Engagement Optimisation & Analytics | Understanding the conversations taking place with your customers and getting the best from your workforce – Find out more about analytics, workforce optimisation and feedback solutions.
  • Technical Enablement | Resilient, Flexible and Secure connections are key to operating in a changing world. As a truly independent service provider, Sabio identifies and deploys network based services into contact centres that provide the highest performance levels at the best cost - In this track you will learn more about Inbound number strategy, SIP Trunking and PCI Compliance.

 

We look forward to seeing you there!

 

*Disrupted Customer Contact 2017 is free to Sabio customers.Places are limited to 3 attendees per organisations

Details

  • When

  • Thursday, February 23, 2017
    9:00 AM - 10:00 PM
    GMT Time

  • Where

  • The Brewery, London
    52 Chiswell Street
    London EC1Y 4SD
    United Kingdom
    0844 412 3000

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