The E Design 2020 conference is a first-of-its-kind event focused on creating utility products, services, and experiences for the customer of today and tomorrow, facilitated by design experts from outside the utility space as well as forward-thinking utility leaders. Our objective is nothing short of creating a path to the utility customer portfolio of the future. This two-day, immersive gathering will highlight innovative approaches and design-thinking experiences from a variety of industries to show you how these strategies can be applied at your utility. You’ll learn how a shift in culture can start with empathy for your customers.
“Deep empathy for people makes our observations powerful sources of inspiration. Being human-centered is at the core of our innovation process.” —David Kelley, Founder, IDEO
Design thinking creates new ways of problem-solving, new approaches to revealing customers’ underlying needs, and new methods of developing products and services through rapid prototyping. At the E Design 2020 conference, we’ll leave our comfort zones, uncover high-potential partnerships, and discover ways to embrace technological changes that will affect residential and nonresidential customers.
Utilities can employ design thinking when:
“If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” —Albert Einstein
Who should attend:
The E Design 2020 conference will attract utility professionals who constantly seek envelope-pushing ideas and concepts and who have a relentless focus on meeting the current and future needs of their customers. Attendees will hail from a wide variety of utility departments, including:
Attendance at this event is limited to representatives of utility companies and a selected group of innovative technology companies. Utilities interested in sponsoring the event or a group rate, please email us or call 1-800-ESOURCE (1-800-376-8723).
Tuesday, May 9, 2017 - Thursday, May 11, 2017
Hyatt Regency San Francisco5 Embarcadero CenterSan Francisco, California 94111415-788-1234
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