Paul Andrew, Managing Director of the Employment and Community Services customer service unit, brings more than 35 years of personal and professional experience with individuals who have disabilities -- including 15 years in management, coordination, and administration of publicly and privately funded vocational rehabilitation programs. Having represented CARF's ECS unit since 1989, he facilitates the development, training, and use of market-driven accreditation standards and approaches to help continuously improve services to consumers, enhance organizational design, and improve organizations' responsiveness to community stakeholders. He is a former provider of services and trainer for the McLaren College of Business at the University of San Francisco.
Dawn Redfield joined CARF in June 2008 and is an Employment and Community Services Resource Specialist. She has more than 15 years of personal and professional experience with individuals who have disabilities, including 6 years managing vocational rehabilitation and transition programs with a private, not-for-profit service provider. She has a bachelor's degree focusing on Human Development and Family Relations from the University of Connecticut.