Monday, March 6, 2017 - Monday, March 13, 2017
If you are a consumer services representative or interested in improving the effectiveness with which you manage the complaint handling process from start to finish, this course should be an essential part of your preparation. You will learn how to process and code complaints, why proper complaint coding is essential for effective regulation, and when to communicate issues with various divisions of your insurance department to ensure that consumers receive excellent service and that uniformity in complaint handling is achieved.
At the completion of this course, you will be able to:
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