REGISTER NOW! Mac OS X v10.11 Support Essentials (El Capitan 101)Course DescriptionMac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.Who Should Attend-Help desk specialists, technical coordinators, service technicians, and others who support Mac users-Technical support personnel in businesses that use Macs for general productivity or creative design-Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labsWhat You Will Learn-The troubleshooting process and how to become more efficient with available tools and resources-Mac OS X 10.11 features in depth, including how to find additional information-How to prepare for Apple Certified Support Professional certificationPrerequisitesStudents should have the following prerequisite knowledge prior to attending this course:-Basic Mac OS X knowledge-Basic troubleshooting experienceINCLUDED: Book, training files, and certification exam voucher.INSTRUCTOR: Rob Daniels, ACT
Wednesday, November 2, 2016 - Friday, November 4, 2016 8:00 AM - 4:00 PMCentral Time
Metro Tech - Cotter Ranch (Chase) Tower100 N BroadwaySuite 300 (3rd Floor)Oklahoma City, Oklahoma 73102(405) 595-4092
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