Email Etiquette (PE2)



In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.

Email Etiquette will provide you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

The majority of office staff use email, Internet, or both while at work and most are convinced it makes them more productive.  However, the explosion of unnecessary and time-wasting emails is one of the biggest sources of complaint.  Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary.  This evidently points to the volume of emails that are directed to people without a clear purpose.

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace.


Develop a heightened awareness of the potential dangers of digital communication
Master effective email structures to achieve clarity and successful communication
Learn to write for the reader, starting with effective subject lines
Carefully consider the email recipients
Learn to work within principles to ensure professional, clear and effective emails
Perfect grammar 
Format messages for readability
Learn to write professionally
Learn to avoid senders regret by proof reading
Understand the concept of 'netiquette'
Master the inbox using some core principles and email functions


All staff members who send and receive any email to both internal or external customers.


The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment.  The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using: 

Break-away sessions
Relevant business exercises
Discussion activities and 
Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully.  The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.


“Contact the Coach” – Bridging Learning for Business Results

We offer a continued learning relationship providing FREE access to post course support to embed the knowledge gained.  Our advisors are subject matter experts in each area of specialisation.

Delegates can “Contact the Coach” for support, information or assistance with additional questions regarding the application of theory covered during the course.


Kwelanga Training now offers coaching on a one-to-one or team coaching basis.  Issues covered are chosen by the organisation or the individual to ensure maximum focus is given to achieve measurable outcomes.  

Coaching provided by certified professional business and executive coaches is key in transforming management and support staff’s excellent performance to peak performance.


  • When

  • 22 October, 2018
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • Ibhayi Guest Lodge
    144 Main Road
    Port Elizabeth 6070
    South Africa

  • Capacity

  • 20 (20 remaining)

Additional Information

Kwelanga Training will provide: 

Course facilitation by subject expert
Corporate venue, lunch and refreshments
NQF aligned comprehensive user guide
Framed certificates for each delegate
Personal Accountability & Commitment Plan
Pens/attendance register/evaluation forms
“Contact the Coach” – post course support
Access to on-line Knowledge Hub – post course resources
Click HERE to return to the Kwelanga Training Website

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