Emotional Intelligence (D1)

Summary

THIS COURSE IS ALIGNED TO UNIT STANDARD:

Title: Apply the principles and concepts of EQ to the management of self and others
Unit Standard ID: 252031
NQF Level: 5
Credit Value: 4

INTRODUCTION

In today’s business environment Emotional Intelligence and communication skills are the fundamentals for success in every organisation.  It is becoming critical to not only understand the scope of work but be able to analyse and understand one’s self and the people in your team, in terms of motivation, behaviour and performance potential.

Emotional Intelligence is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions.  This workshop explores the basis of Emotional Intelligence and gives guidelines on applying the theories in everyday situations that arise when working with people.

WHAT THIS COURSE CAN DO FOR YOU…

Understand the concept of emotional intelligence
Analyse the relationship between emotional intelligence and self-awareness
Analyse the relationship between emotional intelligence and self-management
Analyse the relationship between emotional intelligence and social awareness
Apply techniques for responding to situations in an emotionally intelligent manner
Analysing the impact of emotional intelligence on life and work interactions
Evaluating own level of emotional intelligence in order to determine developmental areas.

TARGET AUDIENCE

This workshop will enable delegates to apply knowledge, skills and insight within team member or management context and can also be used for personal development.

TRAINING APPROACH

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment.  The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using: 

Role-plays
Break-away sessions
Relevant business exercises
Presentations
Demonstrations 
Questionnaires
Discussion activities and 
Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully.  The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

POST COURSE ASSISTANCE

“Contact the Coach” – Bridging Learning for Business Results

We offer a continued learning relationship providing FREE access to post course support to embed the knowledge gained.  Our advisors are subject matter experts in each area of specialisation.

Delegates can “Contact the Coach” for support, information or assistance with additional questions regarding the application of theory covered during the course.

KWELANGA BUSINESS & EXECUTIVE COACHING

Kwelanga Training now offers coaching on a one-to-one or team coaching basis.  Issues covered are chosen by the organisation or the individual to ensure maximum focus is given to achieve measurable outcomes.  

Coaching provided by certified professional business and executive coaches is key in transforming management and support staff’s excellent performance to peak performance.

Details

  • When

  • 5 March, 2018 - 6 March, 2018
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • The Hilton Hotel
    12-14 Walnut Road
    Durban 4001
    South Africa
    +27 31 336 8100

  • Capacity

  • 20 (20 remaining)

Additional Information

Kwelanga Training will provide: 

Course facilitation by subject expert
Corporate venue, lunch and refreshments
NQF aligned comprehensive user guide
Framed certificates for each delegate
Personal Accountability & Commitment Plan
Pens/attendance register/evaluation forms
“Contact the Coach” – post course support
Access to on-line Knowledge Hub – post course resources
 
Click HERE to return to the Kwelanga Training Website

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