Emotional Intelligence (P4)



Title: Apply the principles and concepts of EQ to the management of self and others 
Unit Standard ID: 252031 
NQF Level: 5 
Credit value: 4 


It is said that IQ gets you through school but EQ gets you through life. In today’s business environment, managers are required to be coaches, leadership skills are needed at every level and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of work but be able to analyse and understand one’s self and the people you manage, in terms of motivation, behaviour and performance potential. Emotional intelligence is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions. This workshop teaches the basis of emotional intelligence and gives guidelines on applying the theories in everyday situations that arise when working with people. 


  • Understand the concept of emotional intelligence and how this impacts on leadership 
  • Analyse the relationship between emotional intelligence and self-awareness 
  • Analyse the relationship between emotional intelligence and self-management 
  • Analyse the relationship between emotional intelligence and social awareness 
  • Apply techniques for responding to situations in an emotionally intelligent manner 
  • Analysing the impact of emotional intelligence on life and work interactions 
  • Evaluating own level of emotional intelligence in order to determine developmental areas 


This workshop will enable delegates to apply knowledge, skills and insight within a leadership or management context and can also be used for personal development. 


The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using: 

  • Role-plays 
  • Break-away sessions 
  • Relevant business exercises 
  • Presentations 
  • Demonstrations 
  • Questionnaires
  • Discussion activities and 
  • Case studies 

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.


“On-Line Knowledge Hub”

All delegates attending Kwelanga Training public courses now have FREE access to post course on-line resources.  Up-to-date, convenient and easily accessible information, relevant to the programme attended, is available.  Tools include case studies, articles, exercises and other valuable articles which will reinforce course content and assist in transferring knowledge and skills to the workplace.

“Contact the Coach” – Post Course Support 

Kwelanga Training strongly believes learning should include on-going assistance following training. Delegates can “Contact the Coach” via email or telephonically if they need support with additional queries/questions regarding the application of theory covered during the course at any time following the course.


  • When

  • 13 December, 2017 - 14 December, 2017
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • Southern Sun: Pretoria
    Cnr. Steve Biko and Pretorius Streets
    Pretoria 0083
    South Africa
    +27 12 444 5500

  • Capacity

  • 20 (20 remaining)

Additional Information

Kwelanga Training will provide: 
  • Course facilitation by subject expert
  • NQF aligned comprehensive user guide
  • Framed certificates for each delegate
  • Corporate venue, Lunch and refreshments 
  • Pens / Pencil case sets
  • Name card / Attendance register / Evaluation forms 
  • "Contact the Coach" - post course support
Click HERE to return to the Kwelanga Training Website

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