Patients and families often struggle at times of care transitions. Moving from one setting to the next can create feelings of unease and uncertainty. Creating effective work processes and support systems for patients and their families can ease the burden as well as increase safety at discharge. This webinar will focus on developing skills to engage patients and families in shared decision-making, create double checks in the care transition process, and improve communication between care settings.
• Describe methods for engaging patients and families during care transitions
• Explain strategies for creating effective handover of care during the care transition process
• Identify techniques for successful communication with community care providers for effective transitions in care
Pam Hinshaw, MSN, RN, CCM, is the Senior Director of Care Management at Anne Arundel Medical Center. She is an accomplished leader with many years of case management experience in hospital, home care and insurance settings. Pam is a strategic thinker, committed to improve healthcare delivery by increasing communication and improving teamwork and work environments. She obtained her BSN from UNC Chapel Hill and her MSN is in leadership and organizational change.
Who Should Attend:
• Care transition coordinators and personnel
• Administrative and clinical leaders
• Patient and family advisors/leaders
• Coordinators responsible for implementing patient- and family-centered initiatives
• Patient experience/patient relations personnel
• Physicians, nurses, and other staff
• Risk and safety personnel
• Staff educators
$99 for Pinwheel Sponsors
Institute for Patient- and Family-Centered Care
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