Engaging Patients and Families in Mental Health Settings

Mary Minniti, CPHQ is the Senior Policy and Program Specialist at the Institute for Patient- and Family-Centered Care (IPFCC). She provides onsite training and technical assistance to health care organizations, develops publications and resources, and serves as faculty for IPFCC’s seminars and conferences. As a certified professional in health care quality, she has extensive experience managing organizational change in hospital, clinic, and community settings. Over the past 18 years, she has found meaningful ways to integrate patient and family advisors into clinical and operational improvement efforts. She has led lean events, cross-regional clinical improvement projects as well as served as the Quality Director in a multi-specialty medical group. In that role, she created effective strategies to integrate patients and families in patient-centered medical home implementations.

Who Should Attend:

• Patient and family advisors, especially those with lived experience
• Mental health staff from inpatient and outpatient settings
• Physicians, nurses, and other allied health staff
• Administrative and clinical leaders
• Patient experience/patient engagement/patient relations personnel
• Coordinators responsible for implementing patient- and family-centered initiatives
• Risk and safety personnel
• Quality improvement personnel