Ensemble Travel® Group 2019 International Conference

Ensemble Travel® Group 2019 International Conference

Agenda

Agenda 2019 At A Glance 
(updated as events are finalized)

Agenda at a Glance

  Go
  • Tuesday, October 22, 2019
  •  

    Session

    Early Arrivers - Enjoy Seattle, get out there and explore!

    www.visitseattle.com

    Visit the Agenda tab > Seattle Things to Do for discounted sightseeing tickets.

     Optional  Closed 
     

    Tour Pre/Post-Event

    10:00 AM  -  2:15 PM
    Seattle Tours - Hosted by Visit Seattle - Future of Flight & Boeing Tour  (Hyatt Regency Seattle Lobby)

    This popular tour takes you for an extraordinary behind-the-scenes look at large airliner manufacturing and the amazing face of future commercial aviation. Ride in comfort to Boeing’s massive factory in Everett, the largest building in the world by volume. From high above the factory floor, you’ll view the assembly of Boeing’s wide-open body airplanes: the 747, the 777, the brand new 777 Max, and the technologically advanced 787 Dreamliner. Pick up at the Hyatt Regency is at 10:00AM for the 45 minute drive to the Future of Flight Aviation Center and Boeing Factory Tour. Arriving at 10:45AM, you will have time to enjoy the exhibit prior to the factory tour at 11:30AM. Arrival back at the Hyatt Regency for 2:15PM.

    Discounted tickets available, click here to book.

     Optional  Closed 
    10:45 AM  -  2:00 PM
    Seattle Tours - Hosted by Visit Seattle - City Tour  (Hyatt Regency Seattle Lobby)

    Seattle is a cultural mecca where technology, nature & the arts intersect to produce a rich tapestry of experiences. We’ve curated the quintessential Seattle experience into a 3 hour intimate tour that’ll explore the many forces that have shaped the city from past to present. Your friendly guide will keep you entertained and informed with stories, facts, favorite places and so much more. The tour will begin in Seattle’s bustling downtown core highlighting the Pike Place Market, Seattle Art Museum, Shopping District, & World’s First Starbucks.

     **30 Complimentary Spots for the Tour (if available, click on the box to ADD to your Registration)

    Duration: 3 hours, departs Hyatt Regency Lobby at 10:45AM

    Discounted tickets available, click here to book.

     Optional  Closed 
     

    Session

    11:00 AM  -  3:00 PM
    Registration  (7th Floor)

    Water Bottles sponsored by: Marriott International
    Conference Bags sponsored by: Allianz Global Assistance
    Charging Stations sponsored by: Rocky Mountaineer
    Learning Lab Laptops sponsored by: Amadeus
    Mini Agendas & Journals sponsored by: AM Lithographers
    Mobile App sponsored by: Norwegian Air

     

     

  • Wednesday, October 23, 2019
  •  

    Session

    7:30 AM  -  5:00 PM
    Registration  (Regency Foyer)
    8:00 AM  -  10:45 AM
    Cruise, U of E, Hotel & Resort Collection Lounge  (Hoko 703)
     Optional  Closed 
    8:00 AM  -  8:25 AM
    How to Attract the Millennial Client  (Chelan 401)

    You’ve probably heard the terms “personalization” and “customization” time and time again, but if you’re wondering how to personalize and customize vacations for the Millennial client, this session is for you. Did you know Millennials are spending more money than any other generation, and by 2020, their annual spending power is estimated to reach $1.4 trillion in the U.S. alone? And unlike other generations, Millennials don’t view traveling as a luxury; they see it as a means to improving their lifestyle. In this session, we'll cover five ways to attract the Millennial client, and we’ll go in depth on how you can market yourself to this demographic. Need help acquiring Millennial clients? Join this session and learn the tips and tricks from none other than … a Millennial traveler.

    Session Repeats Wed Oct 23 @ 9:00AM

     

    Trainer:
     Optional  Closed 
    8:00 AM  -  8:50 AM
    How to Make Ensemble Air Work for You  (Chiliwack 402)
    Does air still mystify you? Do you think it’s too complex, yet would like to make money when selling this important part of your client’s trip?   This session will help you understand how the Ensemble Air Program can work for you.  We will review the best ways to integrate the program into your selling process, share best practices and make some money in the process.
     Optional  Closed 
    8:00 AM  -  8:25 AM
    Learning Lab 1- Navigate Front Line Agent  (Clallum 701)
    Laptops sponsored by: Amadeus
    Learn how to use Navigate and see how Navigate can make your life easier. No two cruise line booking engines are the same - but with Navigate - the way you search one is the way you search all, the way you book one is the way you book all. Gone are the long wait times to speak to a representative for a quote, availability or to make a payment! Navigate is at your fingertips whenever you need it to be. It’s a powerful booking engine that allows you to book more than 20 cruise lines all with one username and password. Keep all your bookings in one place - with access to all rates, cruise line promotions, your group dates including Ensemble’s groups. Import bookings made directly with a cruise line into Navigate to service your booking and keep it alongside all your Navigate bookings.

    Session Repeats Thur, Oct 24 @ 10:15AM

    Trainer:
     Optional  Closed 
    8:00 AM  -  8:25 AM
    Learning Lab 2 - Sell Value…The Ensemble Hotel & Resort Collection - Your Competitive Edge!  (Clearwater 702)

    “Price is what you pay. Value is what you get” – Warren Buffet

    Want loyal clients? Compete on value, not price. Join us for an in-depth look at the Ensemble Hotel & Resort Collection. We will look at how to find the exclusive Ensemble amenities offered to your clients at each of the hotels in the collection.Learn how to best position those amenities to create a memorable hotel stay that will set you apart from your competitors, and keep your clients from making their own reservations on the internet! Learn the best practices for working with the hotels & resorts that are part of the collection. Learn why these relationships are important for your business and your clients!

     Optional  Closed 
    8:00 AM  -  10:45 AM
    Marketing Lounge  (Sol Duc 708)
    Stop in and meet the Ensemble marketing team.
     Optional  Closed 
    8:00 AM  -  10:45 AM
    Social Street  (Regency Ballroom Pre Function)
    Sponsored by: AMResorts, G Adventures, Lindblad Expeditions
     Optional  Closed 
    8:00 AM  -  10:45 AM
    Tech Bar  (7th Floor Foyer)

    Connect, meet and chat with preferred tech providers: Amadeus, Odysseus, Passport Online, Sabre, TravelPort, Umapped.  Enjoy a specialty coffee while receiving the latest product demonstrations.

     Optional  Closed 
    8:00 AM  -  10:45 AM
    Tech Platform Lounge  (Snoqualmie 707)
     Optional  Closed 
    8:00 AM  -  10:45 AM
    Tech Solutions Lounge  (Pilchuck 706)
    Learn about Ensemble's exciting tech solutions for member agencies: Member Portal (extranet), Insights Business Intelligence, ClientSites
     Optional  Closed 
    8:30 AM  -  8:55 AM
    How to Grow Your Email Marketing List: Simple, Cost-Effective Tactics  (Chelan 401)

    You’ve probably heard a million times that email marketing has the #1 ROI out of all marketing channels: on average, it has a $38 return for every dollar spent. But if your list size has stagnated, or you find yourself getting little-to-no response from your subscribers, this session is for you. We'll cover a range of proven online and offline tactics that will help you grow your list rapidly, as well as ways to keep your subscribers interested so that they immediately think of you when they’re planning their next trip. Best of all, you don’t need a massive budget, nor do you need to be a marketing expert to attend. We’ll focus on only cost-effective, easily actionable methods that can make all the difference in getting your name and face in front of potential customers.

    Session Repeats Wed, Oct 23 @ 9:30AM

    Trainer:
     Optional  Closed 
    8:30 AM  -  8:55 AM
    Learning Lab 1 - Member Portal - Streamline Your Experience for Success  (Clallum 701)
    Laptops sponsored by: Amadeus
    There are many new updates and features being added to the Member Portal every day. Join Richard Modin, Director, Software Engineering and learn how these updates and features will streamline your experience in the Ensemble Member Portal. Of these new features and updates, we will be diving into keeping your profile up to date, managing your specializations, permissions changes, new tools to communicate with Ensemble and each other and how to diagnose and report any issues that you might experience while working in the Member Portal.
    Trainer:
     Optional  Closed 
    8:30 AM  -  8:55 AM
    Learning Lab 2 - Hotel Platform - Enhanced Support & Services  (Clearwater 702)

    Hotel won’t "Show You The Money?" Can’t find a "Room At The Inn?" We’ve got you covered! Learn about the services and support we offer when booking an Ensemble program hotel as well as updates to the Hotel Express platform and program overall. We’ve enhanced our hotel services and implemented a dedicated support team who are ready to help if you have questions or need assistance when booking the perfect stay for your clients home away from home. Service enhancements include GDS audits, amenity honoring, commission recovery and more.

    Session Repeats Thurs, Oct 24 @ 11:30AM

     Optional  Closed 
    9:00 AM  -  9:25 AM
    How to Attract the Millennial Client (Repeated)  (Chelan 401)

    You’ve probably heard the terms “personalization” and “customization” time and time again, but if you’re wondering how to personalize and customize vacations for the Millennial client, this session is for you. Did you know Millennials are spending more money than any other generation, and by 2020, their annual spending power is estimated to reach $1.4 trillion in the U.S. alone? And unlike other generations, Millennials don’t view traveling as a luxury; they see it as a means to improving their lifestyle. In this session, we'll cover five ways to attract the Millennial client, and we’ll go in depth on how you can market yourself to this demographic. Need help acquiring Millennial clients? Join this session and learn the tips and tricks from none other than … a Millennial traveler.

    Trainer:
     Optional  Closed 
    9:00 AM  -  9:25 AM
    Learning Lab 1- Member Portal Admin for OWNERS - Optimizing your Agent Experience  (Clallum 701)
    Laptops sponsored by: Amadeus
    It has been said that “the world’s most valuable resource is no longer oil, but data.” In this session you will learn the importance of maintaining this valuable resource, your data, in the Ensemble Member Portal. Richard Modin, Director, Software Engineering, will be teaching about the importance of keeping your data in the Member Portal up to date and accurate with our recent feature updates. Richard will also be showcasing new tools and features to allow you to easily view all of your Member Portal data and how to diagnose and report any issues that you might experience while working in the Member Portal.

    Pre-requisites – As this is a “hands on” class everyone attending will need to know their personal sign on for Ensemble’s member portal – agent.ensembletravel.com

    -Session is for agency Owners and Managers

     

    Trainer:
     Optional  Closed 
    9:00 AM  -  9:25 AM
    Learning Lab 2- Aviate - Front Line Agent  (Clearwater 702)
    Now Boarding Aviate 2.0 (currently in beta). See a sneak peak of the new Aviate platform and learn about new features and search options the new tool offers. Up, Up and do away with Fraud, Learn about Ensemble’s fraud parameters, when and why we may contact you and current best practices and verification tools. Then we’ll prepare for landing with Aviate team updates. Stop in and see Pat, team leader, in the Aviate lounge!
    Trainer:
     Optional  Closed 
    9:00 AM  -  9:50 AM
    Navigate for Owners - Customize your Site  (Chiliwack 402)
    Enhance your business using Navigate! Learn how to use Navigate to work for you. Navigate is a powerful booking engine that can be customized to work for your agency. Learn how to highlight promotions and drive your agents/consumers to book what you want them to book/concentrate on. We’ll discuss how to tackle the obstacles encountered today when choosing Navigate vs going directly to the cruise line.
    Trainer:
     Optional  Closed 
    9:30 AM  -  9:55 AM
    How to Grow Your Email Marketing List: Simple, Cost-Effective Tactics (Repeated)  (Chelan 401)

    You’ve probably heard a million times that email marketing has the #1 ROI out of all marketing channels: on average, it has a $38 return for every dollar spent. But if your list size has stagnated, or you find yourself getting little-to-no response from your subscribers, this session is for you. We'll cover a range of proven online and offline tactics that will help you grow your list rapidly, as well as ways to keep your subscribers interested so that they immediately think of you when they’re planning their next trip. Best of all, you don’t need a massive budget, nor do you need to be a marketing expert to attend. We’ll focus on only cost-effective, easily actionable methods that can make all the difference in getting your name and face in front of potential customers.

    Trainer:
     Optional  Closed 
    9:30 AM  -  9:55 AM
    Learning Lab 1 - SOCIAL SHARE – Ensemble’s Content Sharing Tool  (Clallum 701)
    Laptops sponsored by: Amadeus

    Finding high quality content to share with your clients can be difficult. That's why Ensemble has developed a content sharing tool that's easy to use and packed with quality content. If you are struggling to find interesting and relevant content to share on your social media pages and have not yet used Ensemble Social Share content tool – then this session is for you!This content tool makes it easy to keep your brand top of mind and your clients engaged by sharing travel-related content from our member portal to Facebook, Twitter & LinkedIn. This session is a “ hands on learning lab” which will allow you to share content to your own Facebook, Twitter or LinkedIn pages – so come prepared to share!

    Pre-requisite – As this is a “hands on” class everyone attending will need to know their personal sign on for Ensemble’s member portal – agent.ensembletravel.com – plus your own Facebook, Twitter or LinkedIn account.

    Trainer:
     Optional  Closed 
    9:30 AM  -  9:55 AM
    Learning Lab 2 - Insights Business Intelligence - Painting the Data Landscape - OWNERS  (Clearwater 702)

    Training and open discussion on Ensemble’s Insight’s reporting tool. Please join us for a hands on training and open discussion of reports and dashboards available for Owner’s & Managers with access to the Insights Business Intelligence tool in the Member Portal. ● Learn how to use filters to run various reports providing you with in depth analysis of your available data ● Identify areas of success and opportunities for potential revenue ● Discover all the amazing items we have planned for future releases.

    Bring your ideas and join the discussion!

    Session is for Owners & Managers.

    Trainers:
     Optional  Closed 
    10:00 AM  -  10:50 AM
    Aviate - Managing Your Contracts & Maximizing Sales  (Chiliwack 402)
    In this session we will discuss your air data at our fingertips and how it will enhance the Ensemble Air program. We will also review how you can gain access to the same data. Learn about the on - boarding process for adding your air contracts to Aviate 2. 0, the administrative settings, booking reports and other features of the new platform.
    Trainer:
     Optional  Closed 
    10:00 AM  -  10:50 AM
    ClientBase  (Chelan 401)
    Does your ClientBase need some clean-up to further support your Ensemble marketing? Maintaining a rich client database requires a conscious focus on day-to-day work habits. This workshop offers creative ideas to get your database ready, assist your agents with data entry and start heading in the right direction to more effective marketing. You'll learn how to do a high-level database analysis, tips and tricks to clean your data and how to code your database for 2020 marketing.
    Trainer:
     Optional  Closed 
    10:00 AM  -  10:25 AM
    Learning Lab 1 - U OF E - Your One Stop Shop for Training & Education!  (Clallum 701)
    Laptops sponsored by: Amadeus
    Your ability to expand your mind and strive for lifelong learning is critical to your success. U of E is Ensemble’s online learning platform that allows you to learn at your leisure - when it’s convenient for you! Join us for this hands-on session and learn all that U of E has to offer. See first-hand how this valuable learning platform can provide you with important access to training programs and specialist courses to help you grow your business! Pre-requisite – You need to have logged into the Ensemble Member Portal (agent.ensembletravel.com) prior to joining this session within the last month
     Optional  Closed 
    10:00 AM  -  10:25 AM
    Learning Lab 2 - Ensemble Cruise Program Overview  (Clearwater 702)
    Ensemble partners with more than 30 ocean, river, and specialty cruise lines, many of which provide Ensemble members exclusive amenities. We have enhanced the Ensemble Cruise Program significantly and have offers available in almost every destination, cruise style, and price range. This workshop will provide a brief overview of the Hosted, Amenity and Headquarter Group programs, how to locate these opportunities on the Ensemble Extranet, and the steps to follow to secure the amenities offered.
    Trainer:
     Optional  Closed 
    10:45 AM  -  1:00 PM
    Opening General Session  (Regency Ballroom)
    Entertainment Sponsored by: Norwegian Cruise Line
     

    Meal Event

    1:00 PM  -  1:45 PM
    North American Lunch  (Regency Ballroom)
    Sponsored by Globus family of brands & Windstar
     Optional  Closed 
     

    Session

    1:55 PM  -  4:30 PM
    Front Line Travel Advisors Workshop - “Building Bridges to Sensational Sales”  (Columbia A)

    Sponsored by Azamara

    Get ready to roll up your sleeves, have some fun and learn as you harness the power of play in this interactive workshop by Playologist, Kirsten Anderson. People everywhere rave about “Building Bridges to Sensational Sales” A LEGO® Serious Play® Workshop. And you will too!

    Building Bridges to Sensational Sales” A LEGO® Serious Play® Workshop  

    How can you utilize your strengths to move past your self-limiting beliefs towards sustainable growth?

    In this “PLAYshop” you will harness the power of play and metaphors to create 3D artifacts representing the travel industry plus individual strengths and challenges to grow your business. No previous experience or special talents required! Learn and share stories from each other that will build bridges to and take your sales to the next level.

    • Share creative ideas for business building

    • Challenge the status quo, find fresh ways to create stronger client relationships

    • Discover the “playful productivity” link to build sales

    • Ignite connection, build trust, and nurture collaboration with other advisors

     After your playful learning experience, select between various breakout sessions.

    Presenter:
     Optional  Closed 
    2:00 PM  -  5:15 PM
    Owner & Manager Meeting  (Regency Ballroom)
    Coffee Break Sponsored by Titanium Tours
    Join CEO David Harris and the Ensemble Executive Team in this private meeting for Ensemble agency Owners and Managers.
     Optional  Closed 
    4:30 PM  -  5:20 PM
    Front Line Travel Advisors Workshop - Breakout Sessions  (4th Floor - See Below)

    Coffee Break Sponsored by Titanium Tours 
    Attendees will select from 3 breakout sessions of choice during the Front Line Travel Advisors Workshop.
    NETIQUETTE - presented by Guida Botelho, CTIE  - The Travel Institute (Chiliwack 402)
    Sell Your Passion - presented by Heidi Olson, ECC CTC - CLIA (Chelan 401)
    ASTA's Regulatory Compliance Course  - Avoid being fined! - presented by Genevieve Strand, ASTA (Cispus 403)

     


     

     

     Optional  Closed 
     

    Meal Event

    7:00 PM  -  8:30 PM
    Welcome Reception  (Regency Ballroom)
    Sponsored by Hyatt Regency Seattle
     Optional  Closed 
  • Thursday, October 24, 2019
  •  

    Session

    7:30 AM  -  5:00 PM
    Registration  (Regency Foyer)
     

    Meal Event

    7:30 AM  -  8:30 AM
    Breakfast  (Regency Ballroom)
    Sponsored by Oceania Cruises & Norwegian Cruise Line
     Optional  Closed 
     

    Session

    8:30 AM  -  10:00 AM
    General Session & Keynote Spencer West  (Regency Ballroom)
    Sponsored by The Travel Corporation
    Keynote Speaker:
    10:00 AM  -  12:30 PM
    Cruise, U of E, Hotel & Resort Collection Lounge  (Hoko 703)
     Optional  Closed 
    10:00 AM  -  5:00 PM
    Marketing Lounge  (Sol Duc 708)
    Stop in and meet the Ensemble marketing team.
     Optional  Closed 
    10:00 AM  -  5:00 PM
    Social Street  (Regency Ballroom Pre Function)
    Sponsored by: AMResorts, G Adventures, Lindblad Expeditions
     Optional  Closed 
    10:00 AM  -  5:00 PM
    Tech Bar  (7th Floor Foyer)

    Connect, meet and chat with preferred tech providers: Amadeus,Odysseus, Passport Online, Sabre, TravelPort, Umapped.  Enjoy a specialty coffee while receiving the latest product demonstrations.

     Optional  Closed 
    10:00 AM  -  5:00 PM
    Tech Platform Lounge  (Snoqualmie 707)
     Optional  Closed 
    10:00 AM  -  5:00 PM
    Tech Solutions Lounge  (Pilchuck 706)
    Learn about Ensemble's exciting tech solutions for member agencies: Member Portal (extranet), Insights Business Intelligence, ClientSites
     Optional  Closed 
    10:15 AM  -  11:05 AM
    How Travel Advisors Can Contribute to Sustainable Tourism  (Entiat 404)
    Sponsored by: WestJet Vacations
    What exactly is sustainable tourism? Why is it important to travel advisors? What are the leaders in the industry doing? How might you participate in a way that makes a difference to your business? How are travel agencies making real, positive impact and giving back to destinations and organizations that need it most. All these issues and more will be covered in this session with Susan Sweeney, Internet Marketing expert and best-selling author of 8 books on Digital Marketing including 101 Ways to Promote Your Website and Social Media for Business
    Speakers:
     Optional  Closed 
    10:15 AM  -  11:05 AM
    HR Session - The Power of Emotional Intelligence  (Cispus 403)
    Sponsored by WestJet Vacations
    "Emotional intelligence may be the key attribute that distinguishes outstanding performers from those who are merely adequate." – Harvard Business Review

    Emotional Intelligence (EQ) can contribute more to our success than IQ or subject matter expertise. How is your EQ and that of your team? How do you “show up” when you engage the world around you? EQ includes behaviors such as self-confidence, assertiveness, empathy, and flexibility—all behaviors that can be developed. In this 50-minute session, our Ensemble Executive Vice President of Human Resources - Lisa de Boer will provide an overview of what EQ is and why it is important. She will also share how to leverage the power of EQ to improve relationships and gain success in your personal and professional life.

    Session Repeats Thurs, Oct 24 @ 11:30AM

    Trainer:
     Optional  Closed 
    10:15 AM  -  10:40 AM
    Learning Lab 1 - Navigate Front Line Agent (Repeated)  (Clallum 701)
    Laptops sponsored by: Amadeus
    Learn how to use Navigate and see how Navigate can make your life easier. No two cruise line booking engines are the same - but with Navigate - the way you search one is the way you search all, the way you book one is the way you book all. Gone are the long wait times to speak to a representative for a quote, availability or to make a payment! Navigate is at your fingertips whenever you need it to be. It’s a powerful booking engine that allows you to book more than 20 cruise lines all with one username and password. Keep all your bookings in one place - with access to all rates, cruise line promotions, your group dates including Ensemble’s groups. Import bookings made directly with a cruise line into Navigate to service your booking and keep it alongside all your Navigate bookings.
    Trainer:
     Optional  Closed 
    10:15 AM  -  10:40 AM
    Learning Lab 2 - Insights Business Intelligence - Painting the Data Landscape - OWNERS (Repeated)  (Clearwater 702)

    Training and open discussion on Ensemble’s Insight’s reporting tool. Please join us for a hands on training and open discussion of reports and dashboards available for Owner’s & Managers with access to the Insights Business Intelligence tool in the Member Portal. ● Learn how to use filters to run various reports providing you with in depth analysis of your available data ● Identify areas of success and opportunities for potential revenue ● Discover all the amazing items we have planned for future releases 

    Bring your ideas and join the discussion!

    Session is for Owners & Managers.

    Trainers:
     Optional  Closed 
    10:15 AM  -  11:05 AM
    Legal Considerations for Digital Media  (Chiliwack 402)

    Sponsored by WestJet Vacations
    Are you ADA Compliant?  New ADA rules for ADA compliant websites (and whether or not these rules apply to the travel industry sphere) • Rules for running social media contests including remaining compliant • Legal guidelines for influencer campaigns and social media reviews • FTC Act / Lanham Act: General introduction to what these are and how these affect us as marketers • Staff-made reviews • Legal guidelines in regards to piracy, copyright infringement, brand protection (intellectual property law) • Using photos legally

    Session Repeats Thurs, Oct 24 @ 11:30AM

    Presenter:
     Optional  Closed 
    10:15 AM  -  11:05 AM
    Turning your Client Data into Business Success  (Chelan 401)
    Sponsored by WestJet Vacations
    Customer data is one of the most important elements in running a successful and profitable business. How do you turn the information you collect from your clients into critical knowledge that allows your business to grow? During this session we will review why customer information is important and how it can help you streamline your business and your marketing efforts to ensure greater success.

    Session Repeats Thurs, Oct 24 @ 11:30AM

    Trainer:
     Optional  Closed 
    10:45 AM  -  11:10 AM
    Learning Lab 1 - U of E for Owners - Managing Your Team  (Clallum 701)
    Laptops sponsored by: Amadeus
    Jack Welch, past Chairman & CEO of General Electric once said, “An organization’s ability to LEARN, and to translate that learning into ACTION rapidly, is the ultimate Competitive Advantage” and this is what we will be doing in this interactive learning session as we explore Ensemble’s Learn at Your Leisure Training Platform – U of E! Come join us and find out what U of E offers your front-line advisors as well as what tools are available to you as an Ensemble Owner/Manager. This hands-on session will take you on a ‘LIVE” tour of U of E. You will learn how to access reports in U of E so you can see for yourself which courses your team members have taken and who is actively engaged and learning in U of E. This is an interactive session showcasing this valuable learning platform and how it can provide you and your team with the tools you need to help you grow your business! Pre-requisite – You need to have logged into the Ensemble Member Portal (agent.ensembletravel.com), gone to the U of E page within the portal and clicked on the “Launch U of E” button before coming to conference.
     Optional  Closed 
    10:45 AM  -  11:10 AM
    Learning Lab 2- Aviate - Front Line Agent (Repeated)  (Clearwater 702)
    Now Boarding Aviate 2.0 (currently in beta). See a sneak peak of the new Aviate platform and learn about new features and search options the new tool offers. Up, Up and do away with Fraud, Learn about Ensemble’s fraud parameters, when and why we may contact you and current best practices and verification tools. Then we’ll prepare for landing with Aviate team updates. Stop in and see Pat, team leader, in the Aviate lounge!
    Trainer:
     Optional  Closed 
    11:30 AM  -  12:20 PM
    HR Session - The Power of Emotional Intelligence (Repeated)  (Cispus 403)
    Sponsored by WestJet Vacations
    "Emotional intelligence may be the key attribute that distinguishes outstanding performers from those who are merely adequate." – Harvard Business Review

    Emotional Intelligence (EQ) can contribute more to our success than IQ or subject matter expertise. How is your EQ and that of your team? How do you “show up” when you engage the world around you? EQ includes behaviors such as self-confidence, assertiveness, empathy, and flexibility—all behaviors that can be developed. In this 50-minute session, our Ensemble Executive Vice President of Human Resources - Lisa de Boer will provide an overview of what EQ is and why it is important. She will also share how to leverage the power of EQ to improve relationships and gain success in your personal and professional life.

    Trainer:
     Optional  Closed 
    11:30 AM  -  11:55 AM
    Learning Lab 1 - Member Portal Navigation - Search & Find the Right Information  (Clallum 701)
    Laptops sponsored by: Amadeus
    There are many features and tools to be found in the Ensemble Member Portal. We want to make sure you know exactly how to access the tools and features you need. In this session Richard will be taking you on a guided tour through the Member Portal. As part of this tour we will be showing new tools and features to make Member Portal navigation faster and easier. Allowing you to spend less time looking for how to get work gone and more time getting work done.
    Trainers:
     Optional  Closed 
    11:30 AM  -  11:55 AM
    Learning Lab 2 - Hotel Platform - Enhanced Support & Services (Repeated)  (Clearwater 702)

    Hotel won’t "Show You The Money?" Can’t find a "Room At The Inn?"

    We’ve got you covered! Learn about the services and support we offer when booking an Ensemble program hotel as well as updates to the Hotel Express platform and program overall. We’ve enhanced our hotel services and implemented a dedicated support team who are ready to help if you have questions or need assistance when booking the perfect stay for your clients home away from home. Service enhancements include GDS audits, amenity honoring, commission recovery and more.

     Optional  Closed 
    11:30 AM  -  12:25 PM
    Legal Considerations for Digital Media (Repeated)  (Chilliwack 402)
    Sponsored by WestJet Vacations
    Are you ADA Compliant? • New ADA rules for ADA compliant websites (and whether or not these rules apply to the travel industry sphere) • Rules for running social media contests including remaining compliant • Legal guidelines for influencer campaigns and social media reviews • FTC Act / Lanham Act: General introduction to what these are and how these affect us as marketers • Staff-made reviews • Legal guidelines in regards to piracy, copyright infringement, brand protection (intellectual property law) • Using photos legally
    Presenters:
     Optional  Closed 
    11:30 AM  -  12:25 PM
    The Future Tourist  (Entiat 404)
    Sponsored by WestJet Vacations
    What does the tourist of 2025 look like? How and where do they book? How are things different when they travel? What’s important to them? What matters to them when booking a destination, hotel or experience? How does sustainability, philanthropy and giving back play into their travel decisions? Take a trip into the future with Susan Sweeney, Internet Marketing expert and best-selling author of 8 books on Digital Marketing including 101 Ways to Promote Your Website and Social Media for Business, to see what changes are on the horizon for travel and tourism. Are you ready?
    Speaker:
     Optional  Closed 
    11:30 AM  -  12:25 PM
    Turning your Client Data into Business Success (Repeated)  (Chelan 401)

    Sponsored by WestJet Vacations
    Customer data is one of the most important elements in running a successful and profitable business. How do you turn the information you collect from your clients into critical knowledge that allows your business to grow? During this session we will review why customer information is important and how it can help you streamline your business and your marketing efforts to ensure greater success.

    Trainer:
     Optional  Closed 
    12:00 PM  -  12:25 PM
    Learning Lab 1 - Introducing the NEW data repository system - CANADA  (Clallum 701)
    Laptops sponsored by: Amadeus
    The Data Repository System was developed exclusively for Ensemble Travel Group members in Canada to store, edit and manage customer mail lists. We will review the process of uploading your mail lists, editing customer information anytime as well as running publications mailing reports. Applicable to Canadian members.

     

     Optional  Closed 
    12:00 PM  -  12:25 PM
    My ASTA Membership & What Your Trade Association Can Do For You  (Clearwater 702)
    With the recent announcement on ASTA membership being a requirement for US Ensemble shareholders, please join this session to understand how membership benefits your agency, and why it is important to be a member of your trade association. This session and ASTA membership is open to all members, however the recent requirement for membership currently applies to US shareholders only.
    Trainers:
     Optional  Closed 
     

    Meal Event

    12:30 PM  -  1:40 PM
    North American Lunch & Land Partner Awards  (Regency Ballroom)
    Sponsored by Insight Vacations & Sunwing
     Optional  Closed 
     

    Session

    1:45 PM  -  3:50 PM
    Travel Your World of Hotel & On Location Partners Trade Show & One on One Appointments  (Columbia Ballroom)
    Coffee Break sponsored by: Silversea Cruises
     Optional  Closed 
    4:00 PM  -  4:15 PM
    Happy Hour Supplier Training - Azamara "Azamazing Opportunity"  (Cispus 403)
    If you are serious about growing your business with affluent travelers you will not want to miss this training.  Azamara® sails to fascinating destinations in Africa, Croatia, Black Sea, Australia, South America, Japan and Europe, including ports throughout the Mediterranean.  Every Azamara voyage combines warmth and sophistication with authentic experiences of local life onshore. We call it Destination ImmersionSM, a richer-way to explore the cultural wonders of the world. With half of all port visits including a late or overnight stay, Azamara guests enjoy the advantages of night touring, including live music, theater, restaurants and clubs that light up after dark. Plus – learn more about Azamara’s exclusive new land program partnership with Micato Safaris, Abercrombie & Kent, Belmond and more!

    Trainers: Nils Lindstad, Associate Vice President of Sales & Lisa Alvarez, Manager of National Accounts 
     
     Optional  Closed 
    4:00 PM  -  4:15 PM
    Happy Hour Supplier Training - Pleasant Holidays (US) "Get to Know Pleasant Holidays!"  (Entiat 404)

    If you like fun and prizes, join us to learn all you can in 15 short minutes about Pleasant Holidays, including commission info, destinations, and website info.

    Trainer: Chanda Vudmaska, Director of National Accounts

     Optional  Closed 
    4:00 PM  -  4:15 PM
    Happy Hour Supplier Training - Uniworld Boutique River Cruise Collection "What's New?"  (Chiliwack 402)

    An inside look at “What’s New” for the industry’s leading luxury and award winning Uniworld Boutique River Cruise Collection and an Introduction to our Fun, Fresh, Immersive New Brand, U River Cruises. River cruising remains one of the fastest growing segments in our business.

    River cruise lines continue to innovate by offering unique experiences and value. Knowing those differences is what gives you the tools to build your river cruise sales. We invite you to join us to learn more about the Uniworld difference and U River Cruises.

    Trainers: Michelle Palma – Vice President Field Sales & John Restuccia – Director National Accounts East

     Optional  Closed 
    4:00 PM  -  4:15 PM
    Happy Hour Supplier Training - Hurtigruten "Connect with your Inner Explorer"  (Chelan 401)

    Learn why Hurtigruten is the largest cruise operator in polar waters! Discover authentic and immersive experiences to some of the world’s most pristine and remote destinations by small ship, including Antarctica, Arctic Canada, Northwest Passage, Greenland, Iceland, Norway, Alaska and Svalbard.

    Trainers: Christine Stevens – Vice President, Sales & Mimma Waters – Business Development Director, Northwest

     Optional  Closed 
    4:20 PM  -  4:35 PM
    Happy Hour Supplier Training - Azamara "Azamazing Opportunity" (Repeated)  (Cispus 403)

     

    If you are serious about growing your business with affluent travelers you will not want to miss this training.  Azamara® sails to fascinating destinations in Africa, Croatia, Black Sea, Australia, South America, Japan and Europe, including ports throughout the Mediterranean.  Every Azamara voyage combines warmth and sophistication with authentic experiences of local life onshore. We call it Destination ImmersionSM, a richer-way to explore the cultural wonders of the world. With half of all port visits including a late or overnight stay, Azamara guests enjoy the advantages of night touring, including live music, theater, restaurants and clubs that light up after dark. Plus – learn more about Azamara’s exclusive new land program partnership with Micato Safaris, Abercrombie & Kent, Belmond and more!

    Trainers: Nils Lindstad, Associate Vice President of Sales & Lisa Alvarez, Manager of National Accounts 
     
     Optional  Closed 
    4:20 PM  -  4:35 PM
    Happy Hour Supplier Training - Hurtigruten "Connect with your Inner Explorer" (Repeated)  (Chelan 401)

    Learn why Hurtigruten is the largest cruise operator in polar waters! Discover authentic and immersive experiences to some of the world’s most pristine and remote destinations by small ship, including Antarctica, Arctic Canada, Northwest Passage, Greenland, Iceland, Norway, Alaska and Svalbard.

    Trainers: Christine Stevens – Vice President, Sales & Mimma Waters – Business Development Director, Northwest

     Optional  Closed 
    4:20 PM  -  4:35 PM
    Happy Hour Supplier Training - Pleasant Holidays (US) "Get to Know Pleasant Holidays!" (Repeated)  (Entiat 404)

    If you like fun and prizes, join us to learn all you can in 15 short minutes about Pleasant Holidays, including commission info, destinations, and website info.

    Trainer: Chanda Vudmaska, Director of National Accounts

     Optional  Closed 
    4:20 PM  -  4:35 PM
    Happy Hour Supplier Training - Uniworld Boutique River Cruise Collection "What's New?" (Repeated)  (Chiliwack 402)

    An inside look at “What’s New” for the industry’s leading luxury and award winning Uniworld Boutique River Cruise Collection and an Introduction to our Fun, Fresh, Immersive New Brand, U River Cruises. River cruising remains one of the fastest growing segments in our business.

    River cruise lines continue to innovate by offering unique experiences and value. Knowing those differences is what gives you the tools to build your river cruise sales. We invite you to join us to learn more about the Uniworld difference and U River Cruises.

    Trainers: Michelle Palma – Vice President Field Sales & John Restuccia – Director National Accounts East

     Optional  Closed 
    4:40 PM  -  4:55 PM
    Happy Hour Supplier Training - Azamara "Azamazing Opportunity" (Repeated)  (Cispus 403)

     

    If you are serious about growing your business with affluent travelers you will not want to miss this training.  Azamara® sails to fascinating destinations in Africa, Croatia, Black Sea, Australia, South America, Japan and Europe, including ports throughout the Mediterranean.  Every Azamara voyage combines warmth and sophistication with authentic experiences of local life onshore. We call it Destination ImmersionSM, a richer-way to explore the cultural wonders of the world. With half of all port visits including a late or overnight stay, Azamara guests enjoy the advantages of night touring, including live music, theater, restaurants and clubs that light up after dark. Plus – learn more about Azamara’s exclusive new land program partnership with Micato Safaris, Abercrombie & Kent, Belmond and more!

    Trainers: Nils Lindstad, Associate Vice President of Sales & Lisa Alvarez, Manager of National Accounts 
     
     Optional  Closed 
    4:40 PM  -  4:55 PM
    Happy Hour Supplier Training - Hurtigruten "Connect With Your Inner Explorer" (Repeated)  (Chelan 401)

    Learn why Hurtigruten is the largest cruise operator in polar waters! Discover authentic and immersive experiences to some of the world’s most pristine and remote destinations by small ship, including Antarctica, Arctic Canada, Northwest Passage, Greenland, Iceland, Norway, Alaska and Svalbard.

    Trainers: Christine Stevens – Vice President, Sales & Mimma Waters – Business Development Director, Northwest

     Optional  Closed 
    4:40 PM  -  4:55 PM
    Happy Hour Supplier Training - Pleasant Holidays (US) "Get to Know Pleasant Holidays!" (Repeated)  (Entiat 404)

    If you like fun and prizes, join us to learn all you can in 15 short minutes about Pleasant Holidays, including commission info, destinations, and website info.

    Trainer: Chanda Vudmaska, Director of National Accounts

     Optional  Closed 
    4:40 PM  -  4:55 PM
    Happy Hour Supplier Training - Uniworld Boutique River Cruise Collection "What's New?" (Repeated)  (Chiliwack 402)

    An inside look at “What’s New” for the industry’s leading luxury and award winning Uniworld Boutique River Cruise Collection and an Introduction to our Fun, Fresh, Immersive New Brand, U River Cruises. River cruising remains one of the fastest growing segments in our business.

    River cruise lines continue to innovate by offering unique experiences and value. Knowing those differences is what gives you the tools to build your river cruise sales. We invite you to join us to learn more about the Uniworld difference and U River Cruises.

    Trainers: Michelle Palma – Vice President Field Sales & John Restuccia – Director National Accounts East

     Optional  Closed 
     

    Meal Event

    4:55 PM  -  5:10 PM
    Happy Hour Cocktail Break!  (4th Floor Foyer)
    Sponsored by Silversea Cruises
     Optional  Closed 
     

    Session

    5:10 PM  -  5:25 PM
    Happy Hour Supplier Training - Club Med "Swing into Paradise"  (Chelan 401)
    For over 10 years, Club Med scouted the Caribbean in search of a new, unspoiled paradise, to be the home of its first Exclusive Collection resort in the Americas. Club Med Michès Playa Esmeralda will be the first all-inclusive, eco-chic property, featuring four boutique villages in one resort – designed for families, honeymooners, adventurers and wellness seekers alike. From oceanfront suites with private pools for couples to family movie nights under the stars, send your clients on an all-inclusive vacation designed for those seeking a mix of exclusivity and adventure. We can’t wait to welcome your clients to this resort opening November 23, 2019 in the Dominican Republic.

    Trainer: Vikki Knudsen, Director of Sales Strategy – National Accounts, eDistribution, MICE
     
     Optional  Closed 
    5:10 PM  -  5:25 PM
    Happy Hour Supplier Training - Goway "What’s Hidden Behind Exit Door #3"  (Chiliwack 402)

    One lucky winner will be asked to pack their bags, fasten their seatbelt and go to one of Goway’s 101 destinations. But which one…you’ll have to come to find out. It could be YOU! Join Goway’s informational session that will include selling information on some of Goway’s most popular destinations….plus we are giving away ONE FREE TRIP TO ??? Don’t be a victim of FOMO. You can’t afford to miss this one!

    Trainers: Renee Stanton-Defaria, Carolyn Weppler, Barbara Norton

     Optional  Closed 
    5:10 PM  -  5:25 PM
    Happy Hour Supplier Training - Hawaii Tourism "What's New in The Hawaiian Islands"  (Cispus 403)

    Six Hawaiian Islands. Six Unique experiences. From crystal blue waters to black sand beaches.  Hawaii’s iconic locations will fill any bucket list.  But there’s more to Hawaii than you’ve heard about. 

    Join The Hawaiian Islands for destination highlights, what’s new, and insider tips for one of the most desirable destinations in the world.  Attendees will learn about the valuable sales, marketing and training tools available at agents.gohawaii.com.  Two lucky attendees will win a $200 Gift card.  You won’t want to miss this session!

    Trainer:  Robyn Basso, CTC , Senior Director Travel Industry Partnerships - The Hawaiian Islands

     
     Optional  Closed 
    5:10 PM  -  5:25 PM
    Happy Hour Supplier Training - Travel Impressions (US) "Reaching New Heights"  (Entiat 404)

    From the expanded product portfolio to the technology enhancements in our booking platform, see what’s new at Travel Impressions!

    Trainer: Brian Ehlers

     
     Optional  Closed 
    5:30 PM  -  5:45 PM
    Happy Hour Supplier Training - Club Med "Swing Into Paradise" (Repeated)  (Chelan 401)

    For over 10 years, Club Med scouted the Caribbean in search of a new, unspoiled paradise, to be the home of its first Exclusive Collection resort in the Americas. Club Med Michès Playa Esmeralda will be the first all-inclusive, eco-chic property, featuring four boutique villages in one resort – designed for families, honeymooners, adventurers and wellness seekers alike. From oceanfront suites with private pools for couples to family movie nights under the stars, send your clients on an all-inclusive vacation designed for those seeking a mix of exclusivity and adventure. We can’t wait to welcome your clients to this resort opening November 23, 2019 in the Dominican Republic.

    Trainer: Vikki Knudsen, Director of Sales Strategy – National Accounts, eDistribution, MICE

     Optional  Closed 
    5:30 PM  -  5:45 PM
    Happy Hour Supplier Training - Goway "What’s Hidden Behind Exit Door #3" (Repeated)  (Chiliwack 402)

    One lucky winner will be asked to pack their bags, fasten their seatbelt and go to one of Goway’s 101 destinations. But which one…you’ll have to come to find out. It could be YOU! Join Goway’s informational session that will include selling information on some of Goway’s most popular destinations….plus we are giving away ONE FREE TRIP TO ??? Don’t be a victim of FOMO. You can’t afford to miss this one!

    Trainers: Renee Stanton-Defaria, Carolyn Weppler, Barbara Norton

     Optional  Closed 
    5:30 PM  -  5:45 PM
    Happy Hour Supplier Training - Hawaii Tourism "What's New in The Hawaiian Islands " (Repeated)  (Cispus 403)

    Six Hawaiian Islands.  Six Unique experiences.  From crystal blue waters to black sand beaches.  Hawaii’s iconic locations will fill any bucket list.   But there’s more to Hawaii than you’ve heard about. 

    Join The Hawaiian Islands for destination highlights, what’s new, and insider tips for one of the most desirable destinations in the world.  Attendees will learn about the valuable sales, marketing and training tools available at agents.gohawaii.com.  Two lucky attendees will win a $200 Gift card.  You won’t want to miss this session!

    Trainer:  Robyn Basso, CTC , Senior Director Travel Industry Partnerships - The Hawaiian Islands

     
     Optional  Closed 
    5:30 PM  -  5:45 PM
    Happy Hour Supplier Training - Travel Impressions (US) "Reaching New Heights" (Repeated)  (Entiat 404)

    From the expanded product portfolio to the technology enhancements in our booking platform, see what’s new at Travel Impressions!

    Trainer: Brian Ehlers

     Optional  Closed 
    5:50 PM  -  6:05 PM
    Happy Hour Supplier Training - Club Med "Swing Into Paradise" (Repeated)  (Chelan 401)

    For over 10 years, Club Med scouted the Caribbean in search of a new, unspoiled paradise, to be the home of its first Exclusive Collection resort in the Americas. Club Med Michès Playa Esmeralda will be the first all-inclusive, eco-chic property, featuring four boutique villages in one resort – designed for families, honeymooners, adventurers and wellness seekers alike. From oceanfront suites with private pools for couples to family movie nights under the stars, send your clients on an all-inclusive vacation designed for those seeking a mix of exclusivity and adventure. We can’t wait to welcome your clients to this resort opening November 23, 2019 in the Dominican Republic.

    Trainer: Vikki Knudsen, Director of Sales Strategy – National Accounts, eDistribution, MICE

     Optional  Closed 
    5:50 PM  -  6:05 PM
    Happy Hour Supplier Training - Goway "What’s Hidden Behind Exit Door #3" (Repeated)  (Chiliwack 402)

    One lucky winner will be asked to pack their bags, fasten their seatbelt and go to one of Goway’s 101 destinations. But which one…you’ll have to come to find out. It could be YOU! Join Goway’s informational session that will include selling information on some of Goway’s most popular destinations….plus we are giving away ONE FREE TRIP TO ??? Don’t be a victim of FOMO. You can’t afford to miss this one!

    Trainers: Renee Stanton-Defaria, Carolyn Weppler, Barbara Norton

     Optional  Closed 
    5:50 PM  -  6:05 PM
    Happy Hour Supplier Training - Hawaii Tourism "What's New in The Hawaiian Islands" (Repeated)  (Cispus 403)

    Six Hawaiian Islands.  Six Unique experiences.  From crystal blue waters to black sand beaches.  Hawaii’s iconic locations will fill any bucket list.  But there’s more to Hawaii than you’ve heard about.

    Join The Hawaiian Islands for destination highlights, what’s new, and insider tips for one of the most desirable destinations in the world.  Attendees will learn about the valuable sales, marketing and training tools available at agents.gohawaii.com.  Two lucky attendees will win a $200 Gift card.  You won’t want to miss this session!

    Trainer:  Robyn Basso, CTC , Senior Director Travel Industry Partnerships - The Hawaiian Islands

     
     Optional  Closed 
    5:50 PM  -  6:05 PM
    Happy Hour Supplier Training - Travel Impressions (US) "Reaching New Heights" (Repeated)  (Entiat 404)

    From the expanded product portfolio to the technology enhancements in our booking platform, see what’s new at Travel Impressions!

    Trainer: Brian Ehlers

     
     Optional  Closed 
     

    Meal Event

    6:05 PM  -  10:00 PM
    Free Night! Enjoy Seattle on your own
    www.visitseattle.com
  • Friday, October 25, 2019
  •  

    Session

    7:30 AM  -  5:00 PM
    Registration  (Regency Foyer)
     

    Meal Event

    7:30 AM  -  8:30 AM
    Breakfast  (Regency Ballroom)
    Sponsored by CIE Tours International & Crystal Cruises
     Optional  Closed 
     

    Session

    8:30 AM  -  10:00 AM
    General Session & Speaker Howard Behar  (Regency Ballroom)
    Sponsored by Royal Caribbean International & Celebrity Cruises
    Keynote Speaker:
    Facilitator:
    10:15 AM  -  11:45 AM
    General Session - Responsible Travel and the Advisor Role  (Regency Ballroom)
    Can travelers protect the environment while enjoying their vacation? Join Dr. Jonathon Day, Professor of Sustainable Travel at Purdue University, as he talks to key players in the industry about what can be done and how travel advisors play an important role.
    Moderator:
    12:00 PM  -  4:00 PM
    Marketing Lounge  (Sol Duc 708)
    Stop in and meet the Ensemble marketing team.
     Optional  Closed 
    12:00 PM  -  5:00 PM
    Social Street  (Regency Ballroom Pre Function)
    Sponsored by: AMResorts, G Adventures, Lindblad Expeditions
     Optional  Closed 
    12:00 PM  -  4:00 PM
    Tech Platform Lounge  (Snoqualmie 707)
     Optional  Closed 
    12:00 PM  -  4:00 PM
    Tech Solutions Lounge  (Pilchuck 706)
    Learn about Ensemble's exciting tech solutions for member agencies: Member Portal (extranet), Insights Business Intelligence, ClientSites
     Optional  Closed 
     

    Meal Event

    12:00 PM  -  1:00 PM
    North American Lunch & Cruise Partner Awards  (Regency Ballroom)
    Sponsored by AmaWaterways and Avis Budget Group
     Optional  Closed 
     

    Session

    1:00 PM  -  4:00 PM
    Land & Tour, Destination, Niche & On Location Partners Trade Show & One on One Appointments  (Columbia Ballroom)
    Coffee Break sponsored by: Air Canada Vacations
     Optional  Closed 
    2:30 PM  -  3:15 PM
    Ensemble Partners – Aligned for the Future (Exclusively for Partners)  (Room 302 Beckler)
    Join David Harris, CEO and the Executive Team from Ensemble Travel Group as they share the company strategic direction for the future. There will also be time for Q & A.
     Optional  Closed 
    4:15 PM  -  4:30 PM
    Happy Hour Supplier Training - Carey International "The Road Best Traveled"  (Chelan 401)
    Ground transportation is an integral part of any travel itinerary, connecting travelers to multiple destinations as well as other modes of transport, but, it is often overlooked by travelers and travel agents alike. Join Carey International as we discuss why ground transportation matters, and how Carey International fits into your clients’ itineraries now more than ever.

    Agents will learn about Carey International’s: · Global Franchise Network · Duty of Care · Group Transportation · Travel Industry Exclusives · Incentives.  

    Registered attendees will automatically be eligible for a chance to win a $200.00 Carey gift certificate.

    Trainer: Tim Gregory, Director Travel Industry Sales
     
     Optional  Closed 
    4:15 PM  -  4:30 PM
    Happy Hour Supplier Training - Norwegian Air "Welcome Aboard Norwegian Air!"  (Chiliwack 402)

    Winner. Winner. Winner. Winner. Winner. Please join us for an informative session where you can learn all about why Norwegian has been voted World’s Best Low Cost Long haul Airline by SkyTrax for the past five years! We will cover the Norwegian network, product, service, and also go through a detailed overview of the net fare product in place for Ensemble Members. Additionally, we will be announcing what our newest routes are, so don’t miss out!

    Trainer: Caroline Borowski, Head of Sales, North America

     Optional  Closed 
    4:15 PM  -  4:30 PM
    Happy Hour Supplier Training - ShoreTrips "ShoreTrips Around the World"  (Entiat 404)

    Join us for a fun, lively Happy Hour as we talk about the best experiences.

    Trainers: Barry & Julie Karp

     Optional  Closed 
    4:15 PM  -  4:30 PM
    Happy Hour Supplier Training - Vitesse Worldwide "$1000 Fun Away"  (Cispus 403)

    Join Vitesse Worldwide for a fun, informative session where you will learn more about:

    • $$$ Increase your revenue by offering any of our four services – chauffeured ground transportation, private air charter, white-glove concierge and executive protection • The benefits of a one-stop shop for your client’s travel needs in over 1000 cities in 97 countries • How Vitesse Worldwide provides a safe and luxurious experience and be of value to you and your clients • How to sell our services efficiently with our state-of-the-art technology providing stress-free booking options • Attendees will be eligible for a drawing for (2) $500 Vitesse Worldwide gift certificates for chauffeured ground transportation anywhere in over 1000 cities in 97 countries

    Trainers: Shawn Abaspor and Mary Thompson

     Optional  Closed 
    4:35 PM  -  4:50 PM
    Happy Hour Supplier Training - Carey International "The Road Best Traveled" (Repeated)  (Chelan 401)
    Ground transportation is an integral part of any travel itinerary, connecting travelers to multiple destinations as well as other modes of transport, but, it is often overlooked by travelers and travel agents alike. Join Carey International as we discuss why ground transportation matters, and how Carey International fits into your clients’ itineraries now more than ever.

    Agents will learn about Carey International’s: · Global Franchise Network · Duty of Care · Group Transportation · Travel Industry Exclusives · Incentives.  

    Registered attendees will automatically be eligible for a chance to win a $200.00 Carey gift certificate.

    Trainer: Tim Gregory, Director Travel Industry Sales
     
     Optional  Closed 
    4:35 PM  -  4:50 PM
    Happy Hour Supplier Training - Norwegian Air "Welcome Aboard Norwegian Air! (Repeated)  (Chiliwack 402)

    Winner. Winner. Winner. Winner. Winner. Please join us for an informative session where you can learn all about why Norwegian has been voted World’s Best Low Cost Long haul Airline by SkyTrax for the past five years! We will cover the Norwegian network, product, service, and also go through a detailed overview of the net fare product in place for Ensemble Members. Additionally, we will be announcing what our newest routes are, so don’t miss out!

    Trainer: Caroline Borowski, Head of Sales, North America

     Optional  Closed 
    4:35 PM  -  4:50 PM
    Happy Hour Supplier Training - ShoreTrips "ShoreTrips Around the World" (Repeated)  (Entiat 404)

    Join us for a fun, lively Happy Hour as we talk about the best experiences.

    Trainers: Barry & Julie Karp

     Optional  Closed 
    4:35 PM  -  4:50 PM
    Happy Hour Supplier Training - Vitesse Worldwide "$1000 Fun Away" (Repeated)  (Cispus 403)

    Join Vitesse Worldwide for a fun, informative session where you will learn more about:

    • $$$ Increase your revenue by offering any of our four services – chauffeured ground transportation, private air charter, white-glove concierge and executive protection • The benefits of a one-stop shop for your client’s travel needs in over 1000 cities in 97 countries • How Vitesse Worldwide provides a safe and luxurious experience and be of value to you and your clients • How to sell our services efficiently with our state-of-the-art technology providing stress-free booking options • Attendees will be eligible for a drawing for (2) $500 Vitesse Worldwide gift certificates for chauffeured ground transportation anywhere in over 1000 cities in 97 countries

    Trainers: Shawn Abaspor and Mary Thompson

     Optional  Closed 
     

    Meal Event

    4:50 PM  -  5:00 PM
    Happy Hour Cocktail Break!  (4th Floor Foyer)
    Sponsored by Air Canada Vacations
     Optional  Closed 
     

    Session

    5:00 PM  -  5:15 PM
    Happy Hour Supplier Training - Carey International "The Road Best Traveled" (Repeated)  (Chelan 401)
    Ground transportation is an integral part of any travel itinerary, connecting travelers to multiple destinations as well as other modes of transport, but, it is often overlooked by travelers and travel agents alike. Join Carey International as we discuss why ground transportation matters, and how Carey International fits into your clients’ itineraries now more than ever.

    Agents will learn about Carey International’s: · Global Franchise Network · Duty of Care · Group Transportation · Travel Industry Exclusives · Incentives.  

    Registered attendees will automatically be eligible for a chance to win a $200.00 Carey gift certificate.

    Trainer: Tim Gregory, Director Travel Industry Sales
     
     Optional  Closed 
    5:00 PM  -  5:15 PM
    Happy Hour Supplier Training - ShoreTrips "ShoreTrips Around the World" (Repeated)  (Entiat 404)

    Join us for a fun, lively Happy Hour as we talk about the best experiences.

    Trainers: Barry & Julie Karp

     Optional  Closed 
    5:00 PM  -  5:15 PM
    Happy Hour Supplier Training - Vitesse Worldwide "$1000 Fun Away" (Repeated)  (Cispus 403)

    Join Vitesse Worldwide for a fun, informative session where you will learn more about:

    • $$$ Increase your revenue by offering any of our four services – chauffeured ground transportation, private air charter, white-glove concierge and executive protection • The benefits of a one-stop shop for your client’s travel needs in over 1000 cities in 97 countries • How Vitesse Worldwide provides a safe and luxurious experience and be of value to you and your clients • How to sell our services efficiently with our state-of-the-art technology providing stress-free booking options • Attendees will be eligible for a drawing for (2) $500 Vitesse Worldwide gift certificates for chauffeured ground transportation anywhere in over 1000 cities in 97 countries

    Trainers: Shawn Abaspor and Mary Thompson

     Optional  Closed 
    5:00 PM  -  5:15 PM
    Happy Hour Supplier Training –Norwegian Air "Welcome Aboard Norwegian Air!" (Repeated)  (Chiliwack 402)

    Winner. Winner. Winner. Winner. Winner. Please join us for an informative session where you can learn all about why Norwegian has been voted World’s Best Low Cost Long haul Airline by SkyTrax for the past five years! We will cover the Norwegian network, product, service, and also go through a detailed overview of the net fare product in place for Ensemble Members. Additionally, we will be announcing what our newest routes are, so don’t miss out!

    Trainer: Caroline Borowski, Head of Sales, North America

     Optional  Closed 
     

    Meal Event

    6:30 PM  -  7:00 PM
    Champagne Reception  (Regency Foyer)
    Sponsored by Regent Seven Seas Cruises
     Optional  Closed 
    7:00 PM  -  10:00 PM
    Circle of Excellence Awards Dinner & Make a Wish Auction  (Regency Ballroom)
    Wine sponsored by: Air New Zealand
    Dinner sponsored by: Hyatt Regency Seattle
     Optional  Closed 
     

    Session

    10:30 PM  -  11:45 PM
    Dancing!  (Regency Ballroom)
     Optional  Closed 
  • Saturday, October 26, 2019
  •  

    Session

    7:30 AM  -  3:00 PM
    Registration
     

    Meal Event

    8:00 AM  -  9:00 AM
    Breakfast  (Regency Ballroom)
    Sponsored by Allianz Global Assistance & Europe Express
     Optional  Closed 
     

    Session

    9:00 AM  -  10:30 AM
    General Session & "Travel as a Problem Solver "  (Regency Ballroom)

    AFAR Magazine Co-Founder Greg Sullivan will talk about his commitment to opening the minds and perspectives of today’s disadvantaged youth by showing them the world and Victoria Houle, Director of Development for Planeterra, will also speak about this non-profit organization’s commitment to turning travel into a problem solver by helping local communities earn an income from tourism.

     

    10:30 AM  -  11:00 AM
    General Session & 2020 Announcements!  (Regency Ballroom)
     

    Meal Event

    11:15 AM  -  12:15 PM
    Canadian Lunch  (Elwha B)
    Sponsored by Manulife & Transat
     Optional  Closed 
    11:15 AM  -  12:15 PM
    US Lunch  (Regency Ballroom)
    Sponsored by AIG Travel Guard & Ya'lla Tours USA
     Optional  Closed 
     

    Session

    12:30 PM  -  3:15 PM
    Cruise, Transportation, Business Services, Insurance Partner Trade Show & One on One Appointments  (Columbia Ballroom)
    Coffee break sponsored by: Trafalgar & Costsaver
     Optional  Closed 
    12:30 PM  -  3:30 PM
    Marketing Lounge  (Sol Duc 708)
    Stop in and meet the Ensemble marketing team.
     Optional  Closed 
    12:30 PM  -  5:00 PM
    Social Street  (Regency Ballroom Pre Function)
    Sponsored by: AMResorts, G Adventures, Lindblad Expeditions
     Optional  Closed 
    12:30 PM  -  3:30 PM
    Tech Platform Lounge  (Snoqualmie 707)
     Optional  Closed 
    12:30 PM  -  3:30 PM
    Tech Solutions Lounge  (Pilchuck 706)
    Learn about Ensemble's exciting tech solutions for member agencies: Member Portal (extranet), Insights Business Intelligence, ClientSites
     Optional  Closed 
    2:00 PM  -  2:45 PM
    Ensemble Partners – Aligned for the Future (Exclusively for Partners) - Repeated  (Room 302 Beckler)
    Join David Harris, CEO and the Executive Team from Ensemble Travel Group as they share the company strategic direction for the future. There will also be time for Q & A.
     Optional  Closed 
    3:30 PM  -  3:45 PM
    Happy Hour Supplier Training - Bedsonline I TravelBound “Listening, Evolving, Elevating”  (Chelan 401)

    The transition from TravelBound to Bedsonline is complete, but we haven’t stopped there. Listening to your feedback throughout this journey, it’s clear that we still have work ahead. Join the Bedsonline team as we share the roadmap of how we are evolving to overcome the obstacles and challenges of today and how we are elevating our website, content, services, and support for a brighter tomorrow. You deserve the best. Our priority is delivering the best.

    Trainer: Amanda Spencer Hill, National Account Manager

     
     Optional  Closed 
    3:30 PM  -  3:45 PM
    Happy Hour Supplier Training - Avanti Destinations (US) "5 Ways to Better your Business in 2020"  (Entiat 404)
    From increasing your online reach to creating customized vacations, Avanti Destinations has developed a new set of tools specifically designed for Travel Advisors. Learn how to speed up the quotation process for complicated FIT bookings using Avanti’s exclusive Agent Portal. Attendees will have a chance to win a prize!

    Trainer: John Hanratty, Chief Marketing Officer
     
     Optional  Closed 
    3:30 PM  -  3:45 PM
    Happy Hour Supplier Training - Delta Air Lines & Delta Vacations "Buckle up! This Ride Will be Wild"  (Chiliwack 402)
    Board our workshop and buckle up.  You will be competing with others to earn fabulous prizes.  On this happy hour flight we’ll reward you handsomely for your knowledge of Delta Vacations and Delta Air Lines.  This is not a quiet, refined, sleepy, happy hour.  Get ready for an engaging, high flying, 20 minute flight with prizes galore.  But of course, safety at Delta’s Happy Hour is our priority.
     
    Trainers: Tammy Heitsman & Tabina Chuk
     Optional  Closed 
    3:30 PM  -  3:45 PM
    Happy Hour Supplier Training - Rocky Mountaineer "All Aboard Amazing"  (Cispus 403)
    The world-renowned, Rocky Mountaineer train travels by daylight through the wild beauty of Canada's West and is the best way to experience the majestic Canadian Rockies. This session will show you why Rocky Mountaineer is the seven-time winner of World’s Leading Travel Experience by Train, how to identify the Rocky Mountaineer target audience, what's new for 2020, and best-selling techniques to grow your business.

    Trainer: Carson Hobart, Business Development Manager, Northwest USA
     
     Optional  Closed 
    3:50 PM  -  4:05 PM
    Happy Hour Supplier Training - Avanti Destinations (US) "5 Ways to Better your Business" (Repeated)  (Entiat 404)
    From increasing your online reach to creating customized vacations, Avanti Destinations has developed a new set of tools specifically designed for Travel Advisors. Learn how to speed up the quotation process for complicated FIT bookings using Avanti’s exclusive Agent Portal. Attendees will have a chance to win a prize!

    Trainer: John Hanratty, Chief Marketing Officer
     
     Optional  Closed 
    3:50 PM  -  4:05 PM
    Happy Hour Supplier Training - Delta Air Lines & Delta Vacations "Buckle Up!" (Repeated)  (Chiliwack 402)
    Board our workshop and buckle up.  You will be competing with others to earn fabulous prizes.  On this happy hour flight we’ll reward you handsomely for your knowledge of Delta Vacations and Delta Air Lines.  This is not a quiet, refined, sleepy, happy hour.  Get ready for an engaging, high flying, 20 minute flight with prizes galore.  But of course, safety at Delta’s Happy Hour is our priority.
     
    Trainers: Tammy Heitsman & Tabina Chuk
     Optional  Closed 
    3:50 PM  -  4:05 PM
    Happy Hour Supplier Training - Rocky Mountaineer "All Aboard Amazing " (Repeated)  (Cispus 403)

    The world-renowned, Rocky Mountaineer train travels by daylight through the wild beauty of Canada's West and is the best way to experience the majestic Canadian Rockies. This session will show you why Rocky Mountaineer is the seven-time winner of World’s Leading Travel Experience by Train, how to identify the Rocky Mountaineer target audience, what's new for 2020, and best-selling techniques to grow your business.

    Trainer: Carson Hobart, Business Development Manager, Northwest USA

     


     Optional  Closed 
    3:50 PM  -  4:05 PM
    Happy Hour Supplier Training : Bedsonline I TravelBound “Listening, Evolving, Elevating” (Repeated)  (Chelan 401)

    The transition from TravelBound to Bedsonline is complete, but we haven’t stopped there. Listening to your feedback throughout this journey, it’s clear that we still have work ahead. Join the Bedsonline team as we share the roadmap of how we are evolving to overcome the obstacles and challenges of today and how we are elevating our website, content, services, and support for a brighter tomorrow. You deserve the best. Our priority is delivering the best.

    Trainer: Amanda Spencer Hill, National Account Manager

     
     Optional  Closed 
    4:10 PM  -  4:25 PM
    Happy Hour Supplier Training - Avanti Destinations (US) "5 Ways to Better your Business" (Repeated)  (Entiat 404)
    From increasing your online reach to creating customized vacations, Avanti Destinations has developed a new set of tools specifically designed for Travel Advisors. Learn how to speed up the quotation process for complicated FIT bookings using Avanti’s exclusive Agent Portal. Attendees will have a chance to win a prize!

    Trainer: John Hanratty, Chief Marketing Officer
     
     Optional  Closed 
    4:10 PM  -  4:25 PM
    Happy Hour Supplier Training - Bedsonline I TravelBound “Listening, Evolving, Elevating” (Repeated)  (Chelan 401)

    The transition from TravelBound to Bedsonline is complete, but we haven’t stopped there. Listening to your feedback throughout this journey, it’s clear that we still have work ahead. Join the Bedsonline team as we share the roadmap of how we are evolving to overcome the obstacles and challenges of today and how we are elevating our website, content, services, and support for a brighter tomorrow. You deserve the best. Our priority is delivering the best.

    Trainer: Amanda Spencer Hill, National Account Manager

     
     Optional  Closed 
    4:10 PM  -  4:25 PM
    Happy Hour Supplier Training - Delta Air Lines & Delta Vacations "Buckle Up!" (Repeated)  (Chiliwack 402)
    Board our workshop and buckle up.  You will be competing with others to earn fabulous prizes.  On this happy hour flight we’ll reward you handsomely for your knowledge of Delta Vacations and Delta Air Lines.  This is not a quiet, refined, sleepy, happy hour.  Get ready for an engaging, high flying, 20 minute flight with prizes galore.  But of course, safety at Delta’s Happy Hour is our priority.
     
    Trainers: Tammy Heitsman & Tabina Chuk
     Optional  Closed 
    4:10 PM  -  4:25 PM
    Happy Hour Supplier Training - Rocky Mountaineer "All Aboard Amazing" (Repeated)  (Cispus 403)

    The world-renowned, Rocky Mountaineer train travels by daylight through the wild beauty of Canada's West and is the best way to experience the majestic Canadian Rockies. This session will show you why Rocky Mountaineer is the seven-time winner of World’s Leading Travel Experience by Train, how to identify the Rocky Mountaineer target audience, what's new for 2020, and best-selling techniques to grow your business.

    Trainer: Carson Hobart, Business Development Manager, Northwest USA

     


     Optional  Closed 
     

    Meal Event

    4:25 PM  -  4:40 PM
    Happy Hour Cocktail Break!  (4th Floor Foyer)
    Sponsored by Trafalgar & Costsaver
     Optional  Closed 
     

    Session

    4:40 PM  -  4:55 PM
    Happy Hour Supplier Training - American Queen Steamboat Company “Antebellum South Voyage"  (Chelan 401)

    Take a trip down the Mighty Mississippi from Memphis to New Orleans and explore the unique destinations and our Iconic Paddlewheelers.

    Trainers: Karen Freundlich & Bob Salmon

     
     Optional  Closed 
    4:40 PM  -  4:55 PM
    Happy Hour Supplier Training - Tourism New Zealand "Make New Zealand Your Clients NEXT Vacation"  (Cispus 403)

    You are invited to a New Zealand Happy Hour like no other… we know New Zealand is on the bucket list but how do you make New Zealand your clients’ next vacation? We’re providing a host of travel advisor sales tools, shareable content and inspiring itineraries to help you plan an unforgettable New Zealand trip for your clients. Unlock planning content for foodies, nature lovers, adventurers, romantics, cultural explorers or active travelers. We are going to break down some of those barriers that you hear from your clients every day when you suggest they travel to New Zealand just by attending this workshop. Bring along any questions you may have too. We look forward to you joining us! If you are not a certified New Zealand Specialist yet, then you have an opportunity to complete our online training HERE.

    Trainer: Alana Pietrzak, Tourism New Zealand 

     Optional  Closed 
    4:40 PM  -  4:55 PM
    Happy Hour Supplier Training - Travel2 & Islands In The Sun - Your South Pacific Specialists!  (Entiat 404)

    Join Travel2 & Islands In The Sun President Mr. Stephen Marshall for a company update, South Pacific trends, and the exciting release of our new Online Booking Engine, allowing you to increase your commission and “Pick Your Path” for South Pacific sales and growth.

    Trainer: Mr. Stephen Marshall

     Optional  Closed 
    4:40 PM  -  4:55 PM
    Happy Hour Supplier Training - Viking Cruises "Surviving in Today’s Travel Jungle"  (Chiliwack 402)

    Join Viking for Happy Hour as we share with you tips that will help you survive and succeed in today’s travel world.  This session will provide you with ideas to creatively think outside the box, tools to increase your database and remind you to simply always ask for the SALE!

    Trainers: Ana Parodi, Director, National Accounts & Kim Lucy, Director, Business Development, Canada

     Optional  Closed 
    5:00 PM  -  5:15 PM
    Happy Hour Supplier Training - Tourism New Zealand (Repeated)  (Cispus 403)

    You are invited to a New Zealand Happy Hour like no other… we know New Zealand is on the bucket list but how do you make New Zealand your clients’ next vacation? We’re providing a host of travel advisor sales tools, shareable content and inspiring itineraries to help you plan an unforgettable New Zealand trip for your clients. Unlock planning content for foodies, nature lovers, adventurers, romantics, cultural explorers or active travelers. We are going to break down some of those barriers that you hear from your clients every day when you suggest they travel to New Zealand just by attending this workshop. Bring along any questions you may have too. We look forward to you joining us! If you are not a certified New Zealand Specialist yet, then you have an opportunity to complete our online training HERE.

    Trainer: Alana Pietrzak, Tourism New Zealand 

     Optional  Closed 
    5:00 PM  -  5:15 PM
    Happy Hour Supplier Training - Travel2 & Islands In The Sun -South Pacific Specialists! (Repeated)  (Entiat 404)

    Join Travel2 & Islands In The Sun President Mr. Stephen Marshall for a company update, South Pacific trends, and the exciting release of our new Online Booking Engine, allowing you to increase your commission and “Pick Your Path” for South Pacific sales and growth.

    Trainer: Mr. Stephen Marshall

     Optional  Closed 
    5:00 PM  -  5:15 PM
    Happy Hour Supplier Training - Viking Cruises "Surviving in Today’s Travel Jungle" (Repeated)  (Chiliwack 402)

    Join Viking for Happy Hour as we share with you tips that will help you survive and succeed in today’s travel world.  This session will provide you with ideas to creatively think outside the box, tools to increase your database and remind you to simply always ask for the SALE!

    Trainers: Ana Parodi, Director, National Accounts & Kim Lucy, Director, Business Development, Canada

     Optional  Closed 
    5:00 PM  -  5:15 PM
    Happy Hour Supplier Training- American Queen Steamboat Company “Antebellum South Voyage" (Repeated)  (Chelan 401)

    Take a trip down the Mighty Mississippi from Memphis to New Orleans and explore the unique destinations and our Iconic Paddlewheelers.

    Trainers: Karen Freundlich & Bob Salmon

     
     Optional  Closed 
    5:20 PM  -  5:35 PM
    Happy Hour Supplier Training - American Queen Steamboat Company “Antebellum South Voyage" (Repeated)  (Chelan 401)

    Take a trip down the Mighty Mississippi from Memphis to New Orleans and explore the unique destinations and our Iconic Paddlewheelers.

    Trainers: Karen Freundlich & Bob Salmon

     
     Optional  Closed 
    5:20 PM  -  5:35 PM
    Happy Hour Supplier Training - Tourism New Zealand (Repeated)  (Cispus 403)

    You are invited to a New Zealand Happy Hour like no other… we know New Zealand is on the bucket list but how do you make New Zealand your clients’ next vacation? We’re providing a host of travel advisor sales tools, shareable content and inspiring itineraries to help you plan an unforgettable New Zealand trip for your clients. Unlock planning content for foodies, nature lovers, adventurers, romantics, cultural explorers or active travelers. We are going to break down some of those barriers that you hear from your clients every day when you suggest they travel to New Zealand just by attending this workshop. Bring along any questions you may have too. We look forward to you joining us! If you are not a certified New Zealand Specialist yet, then you have an opportunity to complete our online training HERE.

    Trainer: Alana Pietrzak, Tourism New Zealand 

     Optional  Closed 
    5:20 PM  -  5:35 PM
    Happy Hour Supplier Training - Travel2 & Islands In The Sun -South Pacific Specialists! (Repeated)  (Entiat 404)
    Join Travel2 & Islands In The Sun President Mr. Stephen Marshall for a company update, South Pacific trends, and the exciting release of our new Online Booking Engine, allowing you to increase your commission and “Pick Your Path” for South Pacific sales and growth.

    Trainer: Mr. Stephen Marshall
     Optional  Closed 
    5:20 PM  -  5:35 PM
    Happy Hour Supplier Training - Viking Cruises "Surviving in Today’s Travel Jungle " (Repeated)  (Chiliwack 402)

    Join Viking for Happy Hour as we share with you tips that will help you survive and succeed in today’s travel world.  This session will provide you with ideas to creatively think outside the box, tools to increase your database and remind you to simply always ask for the SALE!

    Trainers: Ana Parodi, Director, National Accounts & Kim Lucy, Director, Business Development, Canada

     Optional  Closed 
    6:30 PM  -  7:30 PM
    Transportation to Closing Dinner! Monorail or Motorcoach  (Hyatt Regency Seattle Lobby)
     Optional  Closed 
     

    Meal Event

    7:30 PM  -  9:30 PM
    Closing Event - MoPop Cultural Museum  (MoPop Cultural Museum)
    Sponsored by: Carnival Cruises, Cunard® Line, Holland America Line, Princess Cruises, Seabourn, Delta Air Lines & Delta Vacations
     Optional  Closed 
  • Sunday, October 27, 2019
  •  

    Session

    6:00 AM 
    Departure Day
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