Essential Assertiveness Skills (C1)

Summary

THIS COURSE IS ALIGNED TO UNIT STANDARD: 

Title: Communicate In an Assertive Manner with Clients and Fellow Workers Unit 
Unit Standard ID: 9506 
Credit Value: 4 
NQF Level: 4 


INTRODUCTION 

The programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike. The course offers tools and techniques for developing and improving confidence through assertiveness skills in the work environment. 

WHAT THIS COURSE CAN DO FOR YOU… 

  • To explore the importance of self-confidence in business communication 
  • Understanding the advantage of assertive behaviour compared to passive or aggressive behaviour 
  • Identifying different types of assertive behaviour 
  • Recognising the importance of adapting to different situations where assertive behaviour will be to the person’s and organisation’s advantage 
  • To apply assertive communication with fellow workers 
  • To role-play different assertive techniques to identify strengths and weaknesses 
  • To create a productive work environment where positive and transparent assertive communication is valued 

TARGET AUDIENCE 

The workshop will benefit office professionals who intend to improve their interpersonal skills. Individuals from all areas of the work environment can attend this intervention re-examine the way they evaluate themselves and as an opportunity to explore new ways to communicate and co-operate with team members and clients. 

TRAINING APPROACH 

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using: 

  • Role-plays 
  • Break-away sessions 
  • Relevant business exercises 
  • Presentations 
  • Demonstrations 
  • Questionnaires 
  • Discussion activities and
  • Case studies 


High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.


POST COURSE ASSISTANCE

"On-Line Knowledge Hub"

All delegates attending Kwelanga Training public courses now have FREE access to post course on-line resources.  Up-to-date, convenient and easily accessible information, relevant to the programme attended, is available.  Tools include case studies, articles, exercises and other valuable articles which will reinforce course content and assist in transferring knowledge and skills to the workplace.

“Contact the Coach” – Post Course Support

Kwelanga Training strongly believes learning should include on-going assistance following training.  Delegates can “Contact the Coach” via email or telephonically if they need support with additional queries/questions regarding the application of theory covered during the course at any time following the course.

Details

  • When

  • 19 January, 2017
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • Southern Sun: Newlands
    Main Road
    Newlands
    Cape Town 7700
    South Africa
    +27 21 683 6562

  • Capacity

  • 20 (20 remaining)

Additional Information

Kwelanga Training will provide: 
  • Course facilitation by subject expert
  • NQF aligned comprehensive user guide
  • Framed certificates for each delegate
  • Corporate venue, Lunch and refreshments 
  • Pens / Pencil case sets
  • Name card / Attendance register / Evaluation forms 
  • "Contact the Coach" - post course support
  
Click HERE to return to the Kwelanga Training Website

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