Essential Assertiveness Skills (C2)

Summary

THIS COURSE IS ALIGNED TO UNIT STANDARD:

Title: Describe how to manage workplace relationships
Unit Standard ID: 244572
NQF Level: 3
Credit Value: 2

INTRODUCTION

The programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike. The course offers tools and techniques for developing and improving confidence through assertiveness skills in the work environment.

WHAT THIS COURSE CAN DO FOR YOU…


To explore the importance of self-confidence in business communication
Understanding the advantage of assertive behaviour
Identifying different types of assertive behaviour
Recognising the importance of adapting to different situations
To apply assertive communication with fellow workers
To role-play different assertive techniques to identify strengths and weaknesses
To create a productive work environment 

TARGET AUDIENCE


The workshop will benefit office professionals who intend to improve their interpersonal skills. Individuals from all areas of the work environment can attend this intervention re-examine the way they evaluate themselves and as an opportunity to explore new ways to communicate and co-operate with team members and clients. 

TRAINING APPROACH

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment.  The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using: 

Role-plays
Break-away sessions
Relevant business exercises
Presentations
Demonstrations 
Questionnaires
Discussion activities and case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully.  The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

POST COURSE ASSISTANCE

“Contact the Coach” – Bridging Learning for Business Results


We offer a continued learning relationship providing FREE access to post course support to embed the knowledge gained.  Our advisors are subject matter experts in each area of specialisation.

Delegates can “Contact the Coach” for support, information or assistance with additional questions regarding the application of theory covered during the course.

KWELANGA BUSINESS & EXECUTIVE COACHING

Kwelanga Training now offers coaching on a one-to-one or team coaching basis.  Issues covered are chosen by the organisation or the individual to ensure maximum focus is given to achieve measurable outcomes.  

Coaching provided by certified professional business and executive coaches is key in transforming management and support staff’s excellent performance to peak performance.

Details

  • When

  • 20 April, 2018
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • Southern Sun: Newlands
    Main Road
    Newlands
    Cape Town 7700
    South Africa
    +27 21 683 6562

  • Capacity

  • 20 (20 remaining)

Additional Information

Kwelanga Training will provide: 

Course facilitation by subject expert
Corporate venue, lunch and refreshments
NQF aligned comprehensive user guide
Framed certificates for each delegate
Personal Accountability & Commitment Plan
Pens/attendance register/evaluation forms
“Contact the Coach” – post course support
Access to on-line Knowledge Hub – post course resources
 
Click HERE to return to the Kwelanga Training Website

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