Europe | 2017 | Relationship Management Toolkit Module 1: Relationship Excellence


This Foundation level course forms the springboard for the Relationship Management Toolkit program. It delivers practical and proven techniques that increase participants’ ability to influence others and achieve the results they desire, as well as putting into context all of those relationships that have challenged them in the past, and providing tools to make them more workable in the future. Using a memorable and intuitive behavioral model, participants will gain better awareness of the strengths and weaknesses of their own communication style and be able to apply the same concept to understanding and influencing clients, colleagues and stakeholders, in order to get their messages across even more effectively and influence others more often and more easily. This course delivers essential input for future modules of the Relationship Management Toolkit Program.

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