• I tried to register but I received an error message after I put my email address in. What happened?
• How do I modify my registration?
• I cannot find my confirmation email. What should I do?
• I am paying for my registration by check. Who do I make the check payable to and where do I send it?
• I am a member, but I am not seeing the member pricing. What happened?
• I paid for my registration, but I did not receive a receipt. What should I do?
• How do I register 2 people from my company together?
• How do I register three or more people from my company together?
• How can I register my spouse or guest? What does it mean to “Add Guest” on the contact information page?
• Can I attend the conference for just one day?
• Can I attend the tradeshow only?
• How can I sponsor and/or exhibit at the conference?
• How can I receive the special chapter registration rates?
• Can students attend the conference?
• Where can I stay during the conference?
• What is the best way to get to the conference?
• How can I buy tickets for the Foundation Fundraiser, Opening Reception, Gala or Marketplace Expo? (Please note: a ticket to the Opening Reception, Gala and Marketplace Expo are included in a full conference registration.)
• I am not attending the conference. How can I purchase a ticket to the Foundation Fundraiser, Opening Reception, Marketplace Expo or Gala only?
• How do I substitute/cancel my registration?
• What is the refund schedule for conference registration refunds?
• I still have more questions. What should I do?

Question: I tried to register but I received an error message after I put my email address in. What happened? Answer: When you retype your email address in the second box provided on the initial registration page, be sure that there are no differences from the first way you typed your email address. This includes capitalized letters, any spaces (even if they are before or after the email address), punctuation, etc.

Question: How do I modify my registration? Answer: Click on the “View your registration...” link in your confirmation email and enter your confirmation number. You can also go to the Experience! 2012 Home page and click the “Already Registered" link. You will need to enter the confirmation number you received in your registration confirmation email. Please call NACE at 410-290-5410 if you need the email resent to you.

Question: I cannot find my confirmation email. What should I do? Answer: Please contact us at NACE Headquarters (410-290-5410) or by email (conference@nace.net) and we will be happy to resend your confirmation email to you.

Question: I am paying for my registration by check. Who do I make the check payable to and where do I send it? Answer: After completing your registration online, mail your check (made payable to NACE) to: 9891 Broken Land Parkway, Suite 301, Columbia, MD 21046. Please include a copy of your confirmation email with the check, along with your phone number. Please note: All payments are due within 30 days of registration. If payments are not received within 30 days, additional fees may apply.

Question: I am a member, but I am not seeing the member pricing. What happened? Answer: If you have recently renewed your membership or if the email address you are using to register is different than the one we have on file for you in our database, non-member pricing may automatically come up. Please contact us at NACE Headquarters (410-290-5410) or by email (conference@nace.net) and we will be happy to assist you.

Question: I paid for my registration, but I did not receive a receipt. What should I do? Answer: Please contact us at NACE Headquarters (410-290-5410) or by email (conference@nace.net) and we will be happy to send you a receipt.

Question: How do I register 2 people from my company together? Answer: First complete the registration for the first person. On the third registration screen, select “Add Person” to register another attendee. Please note: Do not select “Add Guest” on the first registration page. The “Add Guest” option is for individuals who are bringing someone who is not employed in the hospitality industry that wishes to attend food functions only.

Question: How do I register three or more people from my company together? Answer: Visit the “Fees” tab for a list of discounts and call us at 410-290-5410 to register! Please note: These special group discounts cannot be processed via online registration.

Question: How can I register my spouse or guest? What does it mean to “Add Guest” on the contact information page? Answer: Click the “Add Guest” button to register a spouse or guest. Spouse/guest registrations are only for individuals not employed in the hospitality industry. The fee for this registration type includes admission to all food and beverage functions including the evening social events. It does not include any educational sessions. The spouse/guest registration must be received with the primary registration and full payment.

Question: Can I attend the conference for just one day? Answer: Day passes are available. When you register for the conference, select which day you would like to attend in the “Admission Items” section on the Item Selection page.

Question: Can I attend the tradeshow only? Answer: Yes, select “Ticket Only” in the “Admission Items” section on the Item Selection page. Then choose “Marketplace Only” in the “Optional Items” section of the page.

Question: How can I sponsor and/or exhibit at the conference? Answer: Contact Jill Hunt at jhunt@nace.net or 410-290-5410. Visit the "Sponsors and Marketplace” tab to download sponsorship information and view a list of our current sponsors and exhibitors.

Question: How can I receive the special chapter registration rates? Answer: All chapter presidents should have received a copy of the Chapter Reservation Form and Chapter Registration Form. If you need a copy of either form, please contact kschneider@nace.net.

Question: Can students attend the conference? Answer: Yes, students receive a discounted rate of $450. You must submit proof of enrollment as a student to receive this rate.

Question: Where can I stay during the conference? Answer: The New Orleans Marriott is the host hotel for the conference. You can reserve your room at the special group rate of only $159 per night (plus tax single/double occupancy). Visit the Hotel/Travel tab for more information.

Question: What is the best way to get to the conference? Answer: Click on the Hotel/Travel tab for more information on air travel and ground transportation.

Question: How can I buy tickets for the Foundation Fundraiser, Opening Reception, Gala or Marketplace Expo? (Please note: a ticket to the Opening Reception, Gala and Marketplace Expo are included in a full conference registration.) Answer: At the bottom of the Item Selection page is a section called “Optional Items” which lists all event tickets available for purchase. You may enter the number of tickets you would like to purchase and the ticket(s) will be added to your registration items. If you are already registered, go to the Experience! 2012 home page and click the "already registered" link. You will need to enter the confirmation number you received in your registration confirmation email. Please call NACE at 410-290-5410 if you need the email resent to you.

Question: I am not attending the conference. How can I purchase a ticket to the Foundation Fundraiser, Opening Reception, Marketplace Expo or Gala only? Answer: Select the “Ticket Only” option under the “Admission Items” section on the Item Selection page. In the “Optional Items” section of the page, select the tickets you would like to purchase.

Question: How do I substitute/cancel my registration? Answer: There is a $75 administrative fee on all changes, cancellations and/or refunds. All requests for cancellations, refunds, substitutions, or changes must be received in writing at NACE HQ by fax (410.290.5460) or by email (conference@nace.net).

Question: What is the refund schedule for conference registration refunds? Answer: If you submit your cancelation request by March 31, 2012, you will receive a FULL refund minus the $75.00 administrative fee. Submit your cancelation request between April 1 and June 30, 2012 and you will receive a 50% refund minus the $75.00 administrative fee. After June 30 there are NO REFUNDS.

Question: I still have more questions. What should I do? Answer: Email us at conference@nace.net or call NACE Headquarters at 410-290-5410.