Operational CEM Accelerator
Thursday, May 17
8:00 AM - 5:00 PM
End your Experience 2018
week with our Operational CEM Accelerator workshop. Step up the pace of
customer-focused innovation across your organization by deepening your
knowledge of practices that will help you unlock resistance, measure impact,
and guide strategic change.
Instructor-led discussion
and small group activities will help you learn to drive "outer loop"
action with key concepts such as:
- Aligning customer experience accountability with decision-making structures
- Quantifying the impact of customer experience metrics on business outcomes
- Measuring the effectiveness and ROI of innovation tests
- Leveraging your employees to address problems and uncover effective practices
The Accelerator workshop is
designed for customer experience program leaders and analysts who already have
the core components of an enterprise feedback system in place. It builds on the
concepts presented in Medallia’s Operational CEM Certification, which is recommended as a prerequisite.
Experience 2018 attendees
get $50 off the standard workshop price of $500, so register now to save!