Fall Wizard 2016

Information Technology Service Management

November 15 - 17, 2016
DoubleTree by Hilton Syracuse


Register now for the ITEC Wizard 2016 conference being held at the DoubleTree by Hilton Syracuse on Carrier Circle, adjacent to the Center for Professional Development (CPD).

This year's theme is "Information Technology Service Management (ITSM)".

Predictable.  Stable.  Service.  SLA.  Uptime.  Quality.  Consistency.  Alignment.

These words have been used over and over by our SUNY colleagues as they seek Continual Service Improvement (CSI), reacting to the growing "need for" and "availability of" IT services on their campuses and university-wide.

Customers demand - and deserve - quality services delivered in a consistent, predictable manner which are aligned to SUNY and campus' goals at the most economical price.

Information Technology Service Management (ITSM) can 
be simply described as the implementation and management of quality IT services that meet the needs of the business.  ITSM is performed by IT Service organizations through an appropriate mix of people, process and information technology.  ITSM stands in deliverable contrast to technology centered approaches to IT management and business interaction.  Its framework is built around processes and practices that gauge the end-to-end delivery of IT solutions rather than their development.  It is philosophically centered on the customer's perspective of IT's contribution to the business rather than the technologies. 

ITSM measures the operational efficiency of a solution in meeting the service level expectations of the end-user as well as how technical IT manages these systems to deliver the desired service level.  ITEC and many other SUNY campuses and organizations have been traveling further down the road of implementing IT Service Management in order to provide higher quality services to our customers.  Join the numerous SUNY IT professionals interested in discussing and promoting the SUNY ITSM Movement at Wizard 2016!

ITEC has engaged Crossfuze/Inergex to offer the Polestar ITIL Simulation to Wizard Attendees.  This highly interactive simulation is a high-impact, energetic way to accelerate understanding and acceptance of service management concepts such as ITIL V3.  Facilited in the world of non-profit organizations, Polestar ITSM brings to life the service management, cultural and process issues faced by organizations and encourages strategic partnership between IT and the business.  This is done through a realistic, exhilarating scenario to which participants can directly relate to their own experiences.

A separate registration is required for the simulation.  Attendance is limited to Wizard attendees only.  Please CLICK HERE to register for the simulation.

For additional information regarding the ILIL Simulation, see the ITEC - Inergex-ITIL Morning Simulation abstract on the Wizard 2016 site.

For the latest information on Wizard 2016, including the block schedule, please check back for regular updates.

Conference Registration is just $25.00!

Registration will close on
November 7, 2016.

On-site conference check-in starts on November 15th at 11:00 am, with lunch at 12:00 noon in the Harbour Ballroom!

  • When

  • Tuesday, November 15, 2016 - Thursday, November 17, 2016
    12:00 PM - 1:00 PM

  • Where

  • DoubleTree by Hilton Syracuse
    6301 State Route 298
    East Syracuse, New York 13057

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