Tammy Flanagan
Federal benefits expert and counselor, NARFE Institute presenter and Government Executive columnist
Federal benefits and retirement expert Tammy Flanagan has been providing critical information and guidance to federal employees since 1985. As Senior Benefits Director for the National Institute of Transition Planning, Inc., Ms. Flanagan has conducted pre-retirement seminars and workshops throughout the Washington, DC area and across the country for over thirty years. Flanagan has authored the popular weekly “Retirement Planning” column for Government Executive online magazine since 2006 and is a frequent co-host of Federal News Radio’s “For Your Benefit” program. A NARFE member since 1988, Flanagan is a frequent guest writer for narfe magazine and a regular guest presenter for NARFE Federal Benefits Institute webinars.
Her extensive knowledge of the federal benefits systems, engaging style and ability to explain difficult concepts in an easy to understand manner has made her a highly sought-after speaker.
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John Iannarelli
John Iannarelli retired from the FBI after more than 20 years of service, during which time he was a member of the FBI SWAT Team and participated in the investigations of the Oklahoma City Bombing, the 9/11 attack, the shooting of Congresswoman Gabrielle Giffords, and the Sony hack. Among his many FBI assignments, John previously served in Washington, D.C. as the FBI National Spokesperson and later on the Executive Staff of the FBI’s Cyber Division. He was a Squad Supervisor before becoming the Assistant Special Agent in Charge of the FBI’s Phoenix Division, the number two position overseeing all Criminal, Cyber and Counter Intelligence investigations throughout Arizona. During his FBI tenure, John was also the recipient of the FBI Director’s Distinguished Service Award, for which he was selected from the ranks of the Bureau’s 35,000 employees.

A former San Diego Police Officer and a graduate of the University of San Diego School of Law and international studies at Oxford, England, John is an also attorney admitted practice of law in California, Maryland and the District of Columbia. In addition, John is the recipient of an Honorary Doctorate of Computer Science in recognition of his contributions to the field of cyber investigations.

An energetic and entertaining speaker, John is the author of four books, including Why Teens Fail and What to Fix, a parents’ guide to protecting their children from Internet predators and other dangers, Information Governance Security about how businesses can protect their important information from loss or compromise and How to Spot A Terrorist Before It’s Too Late, a guide to help people recognize and prevent terrorism before it can occur. His soon to be released fifth book, Disorderly Conduct, examines the lighter side of law enforcement and the humorous moments during John’s FBI career.

John is a frequent on-air contributor for the national news media, to include the Fox News Channel and CNN, and provided live on-scene coverage from Las Vegas of the Mandalay Bay shooting as it occurred. John is now a highly sought-after keynote speaker, known for sharing his intriguing insights combined with his sense of humor. He has presented to numerous Fortune 500 companies, domestic and international audiences, the United Nations, and the Vatican, where he has personally met on several occasions with Pope Francis.
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Peggy Grande
Peggy Grande is Author of "The President Will See You Now: My Stories and Lessons from Ronald Reagan's Final Years" and was Executive Assistant to President Ronald Reagan from 1989 - 1999. She was the liaison between Ronald Reagan personally and his staff, the public, local dignitaries and world leaders. She had a front row seat to history and got to know Ronald Reagan the man, not just the president. She currently is an international keynote speaker, sharing timeless principles of leadership and excellence with corporations, non-profits, student groups and executive assistants. Peggy is also a frequent TV and radio commentator and internationally published opinion writer.
Ross Apter
Ross Apter is NARFE’s Political Associate, working primarily with NARFE-PAC and its fight to protect the earned benefits of the federal community. He joined the NARFE advocacy team in 2016, serving as the Staff Assistant and working on grassroots advocacy.

Before coming to NARFE, Apter worked at Herman & Associates, a motor fuel regulation consulting firm, and volunteered with a senatorial campaign while completing his degree in Government and Politics at the University of Maryland. His prior experiences include time with the Centers for Disease Control and Prevention, MNCPPC, and the US Department of Energy.

Growing up near the nation’s capital, Apter has always been interested in politics, government and the legislative process. He is now pursuing a Master’s degree in Public Administration at George Washington University to better understand federal workforce issues.
Cynthia D'Amour
Cynthia D'Amour, MBA is a leadership strategist and president of People Power Unlimited. She's the author of seven books including The Lazy Leaders Guide to Outrageous Results. Cynthia has served more than 67 total years on boards and recruited more than 500 members. She performs improv and helps associations get more members involved. Learn more at peoplepowerunlimted.com
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John Hatton
John Hatton is the Director of Legislative and Political Affairs at the National Active and Retired Federal Employees Association (NARFE). In this position, he oversees NARFE-PAC operations and serves as one of NARFE’s leading lobbyists on Capitol Hill, evaluating policy and advocating on behalf of the earned rights and benefits of America’s active and retired federal workers. Hatton has served in various roles as a member of NARFE’s Advocacy Department since July 2010.

Since the beginning of 2017, and on behalf of NARFE, Hatton has served as the vice-chairman of the Federal-Postal Coalition, which is comprised of 31 federal and postal union and management groups dedicated to protecting the interests of federal and postal employees and retirees.

Prior to his tenure at NARFE, Hatton worked as a legal fellow for the Senate Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia, then-chaired by Senator Daniel Akaka.

Before he transitioned to a career as an advocacy and policy professional, Hatton was a litigation attorney with the international law firm, Steptoe & Johnson, LLP. He holds a doctorate of jurisprudence from New York University School of Law, and a bachelor’s degree in Industrial and Labor Relations with a concentration in Economics from Cornell University.
Mark Keen
With more than 20 years of experience helping people save for retirement, Mark Keen has practical recommendations for growing your wealth to maintain the life you plan for in retirement. With his practice in the Washington, D.C. area Mark works with many members of the federal community and has a unique grasp of the intricacies of federal retirement benefits and the TSP. He shares his knowledge every month as narfe magazine’s “Managing Money” columnist.
Jessica Klement
Jessica Klement is the Staff Vice President, Policy and Programs, at the National Active and Retired Federal Employees Association (NARFE). She is responsible for carrying out the legislative, grassroots and political strategies of one of the nation’s largest federal employee and retiree organizations. She also oversees NARFE’s Federal Benefits Institute, the association’s resource designed to help federal employees and retirees take charge of their federal benefits and guarantee a secure future.

Prior to joining NARFE, Klement served as the Government and Public Affairs Director at the Federal Managers Association. In this role, she worked closely with Congress to advance legislation to strengthen federal employee and retiree benefits, including the allowance of credit for unused sick leave at the time of retirement for Federal Employees Retirement System (FERS) employees. Klement started her career working on Capitol Hill for a member of Congress from her home state of Wisconsin for three years.

Klement’s policy analysis on federal employee and retiree issues has been featured in The Washington Post, CBS Evening News, NPR, USA Today and the Associated Press. She is a regular guest on Federal News Network and frequently contributes insight on federal employee and retiree news to Federal Times, Government Executive, and Government Matters on News Channel 8.

Klement has bachelor’s degrees in Political Science and Finance from Marquette University.
James Marshall
Although he’s been a member of NARFE for years, James Marshall has been assisting NARFE's Federal Benefits Institute since 2017. James serves as one of the association’s senior federal benefits experts, and he often serves as a liaison with the Office of Personnel Management (OPM) and other federal agencies, and as NARFE spokesperson on federal benefits. In addition, he supports the content development of NARFE’s Federal Benefits Institute webinars and future products, services and programs designed to meet the benefits needs of the federal community.

After spending over a decade jumping out of airplanes and flying helicopters in the Army, James served as a Federal Benefits Specialist providing both CSRS and FERS benefits counseling in both the Executive and Legislative Branches of the federal government. He has a vast understanding of the effects that various decisions have on federal retirement benefits, and his knowledge of how the benefit programs operate are indispensable. Over 70 federal agencies have benefited from James’ extensive knowledge of the rules and regulations that govern their federal retirement systems and benefits programs.

James has also spent the last 20 years presenting retirement planning classes and conducting workshops onsite with federal agencies across the country. His attention to detail and his sincere desire to assist federal employees have helped thousands transition from federal employment to federal retirement with confidence.
Marsha Padilla-Goad
Marsha Padilla-Goad Joined NARFE as grassroots program manager in July of 2019. In that capacity, she is responsible for NARFE’s federal grassroots advocacy efforts and work closely with members across the nation to advance the association’s legislative agenda. Her career spans more than 20 years in Washington; she has advocated on behalf of small business, seniors, veterans, at risk youth and families, and individuals with intellectual and physical disabilities.

Padilla-Goad spent over a decade with the National Retail Federation (NRF) as an advocate for the retail industry. At NRF, she organized the group’s annual Washington Leadership Conference, and she headed campaigns on issues such as tax policy, labor law, international trade and credit card fees.

In 2015, Padilla-Goad joined LeadingAge, an advocacy group for senior citizens, where she sought support for home and community-based services; preservation and expansion of affordable housing; and strong standards for quality care in nursing homes. She designed and implemented LeadingAge’s Seniors Action Network, an advocacy program designed to educate and train seniors on how to effectively lend their voices to help the association advance its legislative agenda.

Padilla-Goad is also a radio talk show host and podcaster. On Transformation Talk Radio Network, she hosts Grassroots Advocacy Radio, a live program dedicated to informing the public about social issues that impact their lives and communities.

Padilla-Goad holds both a bachelor’s and a master’s degree in public administration from George Mason University.
Toula Wootan
Toula Wootan is a dynamic pioneer, dedicated to the mission of “caring for the caregiver.” She is in the forefront of caregiver issues.

Toula is recognized by community leaders as a trusted spokesperson for those seeking direction and support. Elected, appointed and business leaders seek Toula’s advice and support on issues relating to caregivers. She holds herself accountable to the caregivers she represents, and constantly re-dedicates herself to exceeding their expectations.

In 2008 Toula founded the Caregiver Coalition of Northeast Florida, an influential partnership of private, public and non-profit organizations and individuals working together to positively impact the quality of life for caregivers. In 2014, Toula was recognized by The Florida Association of Aging Services Providers with the Minotty Eye Foundation Best Direct Service Provider Award. The annual award recognizes people who positively impact the lives of Florida seniors. The award acknowledges Toula for her guidance of the Caregiver Coalition for its support of excellence in family caregiving.

In May 2013, Toula and her radio show, “Toula’s Tips for Caregivers,” won the “Caregiver Friendly Award” in the Media category from Caregiver.com, publisher of Today’s Caregiver Magazine. She also received the Delores Barr Weaver Elder Advocate Award in 2016 for her extensive reach inspiring caregivers, and her radio show.