The Massachusetts Dental Society Front Office Management Program was created to fill the need of the MDS membership’s request to develop a comprehensive up-to-date training program for front office staff or for those wishing to update their front desk skills.
CE Hours: 12 Lecture
Mary Frohn, CDA, CDPMA, EFDA, vocational teacher, dental assistant program, Tri-County Regional Vocational Technical High School; test writer for DANB examinations; columnist, Academy of General Dentistry Journal; editorial advisor, Lippincott, Williams & Wilkins Publishers
Kathy Pauze, national lecturer on office management and administration systems; founder of Pauze Systems Development; office and administrator, The Center for Pediatric Dental Care, Brookline
- Learn the various tasks associated with front office management
- Discover the practice mission statement “to provide the highest quality of dental care and service, and to treat each patient as a welcome guest”
- Understand the practice philosophy that includes attitude, delivery of service, patient satisfaction, retention and quality of service
Topics Include: Insurance Benefits/Pre-authorization; Billing, Case Presentations; HIPAA Overview; Dental Terminology/Charts; Scheduling; Customer Service; Telephone and Communication Skills
Recommended Audience: Front Office Staff, Dentist
Class is subject to cancellation if enrollment is not met. Call (800) 342-8747 ext. 250 for information on cancellations due to inclement weather. Free cancellation up to 10 days prior to course date.