Front Office Management Program


The Massachusetts Dental Society front office management program was created to fill the need of the MDS membership’s request to develop a comprehensive up-to-date training program for front office staff or for those wishing to update their front desk skills.


Nancy Blumenthal-Kagan, RDH, founder of Summit Dental Partners, LLC,

Kristine Abbondanzio RDH, practice management consultant and hygiene consultant, Summit Dental Partners, LLC,

Pamela Dembski Hart, principal, Healthcare Accreditation Resources LLC and has twenty years experience in assisting medical and dental healthcare professionals to meet federal, state regulatory or accreditation requirements

Kathy Pauze, founder of Pauze Systems Development office and office administrator, The Center for Pediatric Dental Care,  Brookline


  • Learn the various tasks associated with front office management


  • Discover the practice mission statement “to provide the highest quality of dental care and service, and to treat each patient as a welcome guest”

  • Understand the practice philosophy that includes attitude, delivery of service, patient satisfaction, retention and quality of service


Insurance Benefits/Pre-authorization, Billing, Case Presentations

HIPAA, Dental Terminology/Charts overview

Scheduling, Billing, Customer Service, Telephone Skills, Communication Skills

Recommended Audience: Dentist, Front Office Staff

Class is subject to cancellation if enrollment is not met. Call (800) 342-8747 ext. 250 for information on cancellations due to inclement weather. Free cancellation up to 10 days prior to course date.



September 8 - 29, 2014

 Monday, September 8  5:30-8:30 PM
 Monday, September 15  5:30-8:30 PM
 Monday, September 22  5:30-8:30 PM
 Monday, September 29  5:30-8:30 PM

 All sessions are held at the MDS Headquarters in Southborough.

  • Where

  • Massachusetts Dental Society
    Two Willow Street
    Suite 202
    Southboro, Massachusetts 01745

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