Front Office Management

Summary

CE Hours: 12  Lecture

Speakers:
Nancy Kagan, RDH, founder of Summit Dental Partners, LLC
Pamela Dembski Hart, principal, Healthcare Accreditation Resources
Kathy Pauze, founder of Pauze Systems Development office and office administrator, The Center for Pediatric Dental Care, Brookline
Marissa Thompson, RDH, BSDH, practice management consultant and hygiene consultant, Summit Dental Partners, LLC

Financial Disclosure: The speakers have no financial relationships relevant to this presentation to disclose

The Massachusetts Dental Society front office management program was created to fill the need of the MDS membership’s request to develop a comprehensive up-to-date training program for front office staff or for those wishing to update their front desk skills. You will learn the various tasks associated with front office management and discover the practice mission statement “to provide the highest quality of dental care and service, and to treat each patient as a welcome guest.  

SEPTEMBER 12: SESSION 1: Part 1: DENTAL TERMINOLOGY AND DENTAL CODING
Understanding dental terminology and dental coding is critical for proper billing techniques for the practice, the insurance company and the patient.
 
SEPTEMBER 12: SESSION 1: Part 2: HIPAA
Understand basic definitions and concepts of HIPAA
 
SEPTEMBER 19: SESSION 2: DENTAL INSURANCE
Discussion of different types of insurance plans, insurance verification, pre-tax estimates, claim submission and case presentation. 

SEPTEMBER 26: SESSION 3: SCHEDULING AND BILLING 

  • Review scheduling, re-care, pre-booking, financial policy, billing, collections, and accounts receivable.
  • Discover how to create systems for re-care, finance, time management, and  marketing and sales
  • Understand principles of scheduling for maximizing productivity
  • Develop a clearly stated financial policy
  • Discuss re-care and pre-booking

 

OCTOBER 3: SESSION 4: TELEPHONE SKILLS, COMMUNICATION AND CUSTOMER SERVICE
Develop a practice philosophy that includes attitude, delivery of service, patient satisfaction, retention and quality of service.

Recommended Audience: Dentist, Office Staff
 

Class is subject to cancellation if enrollment is not met. Call 800.342.8747 ext. 250 for information on cancellations due to inclement weather. Free cancellation up to 10 days prior to course date  

     

Tuesdays, September 12, 19, 26 and October 3

5:30-8:30 pm

  • Where

  • Massachusetts Dental Society
    Two Willow Street
    Southborough, Massachusetts 01745
    508-480-9797

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