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Government Transformation 2016 - Enable, Evolve, Engage

Please select the optional registration items below for the Education Breakout Sessions depending on your area of interest &/or job function.

>> Choose one session for each block of time <<

Choose Sessions from the following tracks:
Disruptive Technologies
Workforce Development
Civic Engagement


  • Closed  Closed
  • Optional  Optional
  • Wednesday, February 3, 2016
    8:00 AM  -  8:30 AM
    Registration and Check In
    8:00 AM  -  5:30 PM
    GT2016 Solution Center - 8am-5:30pm
    Visit the Government Transformation Solution Center on the 3rd Floor to see the latest Technology, Innovation and Treands and talk with many industry leaders!
    8:30 AM  -  9:00 AM
    8:30am-Opening Remarks  (307/308)
    9:00 AM  -  9:45 AM
    9am-Opening Presentation: Showcasing Civic Engagement SEP's  (307/308)

    You will hear from 5 Civic Engagement Companies that are revolutionizing the way that Government and Public Sector services connect with the citizenry. Each Short Education Presentation (SEP) will be approx 10 mins, and will give you an inside look into what is happening already and what is possible!

    • Code for America - Building inclusive, transparent, and interactive community participation.
    • Contra Costa Transportation Authority - City 5.0 Envisioning the Next Generation of Cities
    • MuniRent - Collaboration, Government and Hackathons
    • Gov/Delivery/NuCivic - The Last Mile of Open Data: Content, Community and Communications
    • OpenGov - The Future of Connected Government is Here
    10:00 AM  -  11:50 AM
    10am-Session 1: How Meaningful Transformation Happens: A case study example  (302/303)


    Emily Kennedy, Founder and CEO of Marinus Analytics (keynote and panelist)
    Detective John Sydow, Sacramento Sheriff’s Dept, Special Investigations/Intelligence Bureau, Human Trafficking Unit Critical Incident Negotiations Team (panelist)
    Dr. Genetha Gray, Data Scientist Talent Intelligence & Analytics, Intel Corporation (panelist)
    Gregg Descheemaeker, California Public Sector Mgr, Intel (moderator)


    Description: Case study: Human Trafficking - a real world example of the possibilities and on-going challenges related to leveraging disruptive technologies to achieve meaningful transformation, and the roles and responsibilities of the various layers of Government, Academia, Private Sector, and Citizens. Emily Kennedy, who developed a human trafficking data analytics software tool as a Carnigie Mellon University student will share her story, followed by a moderated panel discussion that will use this case study to illustrate the art of the possible, while providing tangible "take aways" of how we collectively can do better/go faster.


    Expected Outcome: The audience will be inspired to affect change in their organization from this example, and have the opportunity to better understand their respective roles and responsibilities in making transformation happen, whether they be Federal, State, Higher Ed, Local, Private Sector, or as a Citizen.


    Intended Audience:  Disruptive leaders.

     Optional  Closed 
    10:00 AM  -  11:50 AM
    10am-Session 2: Embracing Exponential Forces: A Leader's Call to Government Transformation  (309)


    Bill Eggers, Director Deloitte

    Josh Nisbet, Director Deloitte

    Markus Shingles, Principal Deloitte


    Description: Government organizations are struggling to remain relevant and successful in our era of unprecedented technological, social, economic, environmental and geopolitical change. It's not sufficient to merely address the urgent pressures they face today; all must seek to "see beyond the horizon" to understand, anticipate, and harness the forces of change that may not yet be obvious. Disruption arises from technology and organizational trends evolving in exponential acceleration. In partnership with Singularity University, a Silicon Valley-based institution dedicated to the study of Exponentials, join the Deloitte team in this session facilitated by award winning author Bill Eggers and explore YOUR opportunities--and threat mitigation strategies--of disruption your organization now faces. In this 90 minute session we will engage in general and group discussions about the disruptive forces in play and how you can prepare and transform your organization into a culture that embraces transformation.


    Expected Outcome: Leaders attending this session will 1) learn about the exponential change their organization faces, 2) discuss with their peers proven methods of personal and organizational change, and 3) create a mini "playbook" to take with them that will include an "opportunity and threat mitigation" strategy to help their organization transform.


    Intended Audience: Leadership and executive staff who want to dive boldly into the wave of exponential forces providing great opportunity--or threat--to civic engagement of government.

     Optional  Closed 
    10:00 AM  -  11:50 AM
    10am-Session 3: Enable a Culture of Risk-Taking  (311)


    Nicole Welch, Instructor, Sacramento State, College of Continuing Education

    Janeen Dodson, Manager, Business Process Improvement, Director’s Office, Employment Development Department


    Description: Leaders of successfully innovative organizations seek ideas from everyone in the organization. They minimize cultural and structural barriers to risk-taking and encourage learning from mistakes, failures and success. Often while government leaders are on guard to escape negative public perception and press, the pressure to avoid costly mistakes and failed initiatives leads to organizations incapable of intelligent risk-taking and innovation. Learn how to gauge your organization's readiness and support for risk-taking and innovation. Explore behaviors and strategies at individual and organizational levels that will shift your organization's risk aversion to an organizational culture that promotes risk-taking, learns from mistakes, and supports challenging the status quo.


    Expected Outcome: Participants will learn to identify and manage cultural and structural barriers to innovation; monitor their personal approach to risk-taking; and apply leadership skills that encourage intelligent risk-taking and moving ideas into action.


    Intended Audience: Executives, senior managers and other leaders who are ready to engage and lead in risk-taking while building an organizational culture that supports innovation.

     Optional  Closed 
    10:00 AM  -  11:50 AM
    10am-Session 4: Harnessing the Power of the Internet of Things, Big Data, and Analytics  (310)


    Rick Hutley, Program Director and Clinical Professor, Analytics, University of the Pacific

    Clark Kelso, Director Government Affairs, Professor of Law, University of the Pacific


    Description: The world is changing – yet again! We are migrating from the technology era of the last 50 years into the Data era of tomorrow, and it’s already happening.

    The Internet of Things (IOT), Big Data and Analytics are transforming every aspect of our lives with even greater impact than the Internet. These are some of the hottest topics on the business agenda today as it is clear that the ability to harness the power of data is key to future success. But exactly what is IOT all about? How can you leverage the power of Big Data and Analytics, and how can you do that safely and responsibly?

    Through a series of interactive sessions we will explain these pivotal technologies and provide case studies of how they are being used to achieve business goals across multiple industries and government agencies. We will also explore the implications for leaders like you, including an overview of your role and responsibilities and how to begin your journey into the exciting data era.


    Expected Outcome: An understanding of the key implications of the Internet of Things, Big Data and Analytics. An understanding of the implications for leaders in terms of:

    • business impact

    • roles and responsibilities

    • how to begin the journey to success in the data era


    Intended Audience: Business executives / leaders, including:

    • C-Suite Executives

    • CIO / CTO / IT Leaders

    • Departmental leaders

    • Data Science leaders

    • Data dependent department leadership

     Optional  Closed 
    10:00 AM  -  11:50 AM
    10am-Session 5: "Nudge" Your Agency's Outcomes: A New Approach From The Behavioral Sciences  (304/305)


    Bruce Winner, MBA Custom Training Manager, The Government Training Academy, Los Rios Community College District


    Description: The “Nudge Approach” uses an understanding of people’s biases (procrastination, avoidance, a desire to do what others do, etc.) to change behavior and improve organizational outcomes. Explore the method being used by local utilities to influence customers to reduce energy consumption, by the British Government to induce people to pay their taxes on time, and by the "Nudge Brigade", a group under the Obama administration, recently formed to persuade soldiers to increase retirement savings and sway students to repay college loans in a timely manner. Learn the three step “nudge” process: 1) use a knowledge of bias to craft a nudge, 2) apply this nudge to influence decision-making and ultimately change behavior, and 3) empirically test the result and act on your findings. You can use the same method to drive positive behavioral change amongst consumers of your government services, without resorting to coercion or enforcement. For California state agencies with the farsightedness to engage in this evidence-based experimentation, the result would be a low-cost and scalable approach to achieving improved governmental program results.


    Expected Outcome: Workshop participants will 1) discover a new way to change the behavior of your constituencies and improve organizational outcomes, 2) determine how and where to apply the nudge method at your respective agencies, and 3) practice the methodology and tools while in the workshop.


    Intended Audience: This workshop is ideal for forward thinking agency executives, managers, supervisors, and other thought leaders who are searching for ways to improve organizational results by influencing decision making, nudging behavioral change, and getting results that will benefit California government and its citizens.

     Optional  Closed 
    10:00 AM  -  11:50 AM
    10am-Session 6: Your Digital Citizens: Ready, Willing and …Waiting  (312)


    Steven Hurst, Managing Director, Digital, Accenture LLP

    Linda Pulik, Senior Design Director, Fjord


    Description: Your Digital Citizens: Ready, Willing and …Waiting will focus on closing the gap between citizen expectations and government performance. This session will focus mostly on imagining how digital capabilities readily available today could be deployed to dramatically improve the real life experience of citizens, the effectiveness of employees and the power of analytics. This session will also include very recent data from a citizen survey Accenture conducted. The session will conclude with very practical advice on how to start and sustain a digital transformation.


    Expected Outcome: Participants will leave with 1) a clear sense of the power of today's digital capabilities to change the lives of people, the effectiveness of employees, and that power of analytics and 2) practical advice about how to start and sustain a digital transformation.


    Intended Audience: Government leaders who are ready, willing and wanting to be able to start and sustain a digital transformation.

     Optional  Closed 
    10:00 AM  -  11:50 AM
    10am-Session 7: The Gov't Doesn't Care What I Think! How to Create Channels for Engagement  (301)
    The Government Doesn't Care about What I Think! How to Create Channels for Meaningful Public Engagement



    Mindy Romero, Director, UC Davis California Civic Engagement Project (CCEP)

    Monica Hernández, Senior Analyst, Sacramento Area Council of Governments

    Ashley Trim, Assistant Director Davenport Institute, Pepperdine University


    Description: Public engagement is critical to the work of government agencies but it is little received and often underutilized. This session will guide attendees through the current state of engagement in the U.S. and discuss how the design of many of our current governmental structures produces low engagement, and why receiving public input (in many forms) is critical to the work of government agencies. Panelists will share tools to ensure meaningful, beyond a check of a box, public input. Ultimately, this panel will make the case for a paradigm shift in how we approach and define the public-governmental relationship.


    Expected Outcome: Educate session attendees on the state of civic engagement and provide tools for ensuring meaning public engagement with their work.


    Intended Audience:  Everyone!

     Optional  Closed 
    12:15 PM  -  1:45 PM
    12:45pm- Lunch Presentation: Showcasing Civic Engagement SEP's

    You will hear from 5 Civic Engagement Companies that are revolutionizing the way that Government and Public Sector services connect with the citizenry. Each Short Education Presentation (SEP) will be approx 10 mins, and will give you an inside look into what is happening already and what is possible!

    • Accela - Innovations in Regulatory Service Delivery from Leading Government Agencies
    • Bang the Table - Digital Citizen Participation, A True Story of What NOT To Do.
    • Civic Resource Group - CivicAR (Augmented Reality): Changing the Way We See & Serve California
    • Socrata - Open Data Network Effect
    • Transversal - Help Your Constituents Self-Serve for Answers on the Web
     Optional  Closed 
    2:00 PM  -  2:50 PM
    2pm-Session 8: The ABC's of API's and why they matter to California Government and its citizen  (302/303)


    Matthew Keller,Senior Principal Consultant, CA Technologies


    Description: Open data, modernization, mobile-enablement and the Internet of Things are all key topics for better delivery of services to the citizens of the State of California. API Management is a key enabler in exploiting these transformative technologies and are central to today’s economy. This talk will describe them in simple terms – what they are, they problems they solve, and the challenges they present. We’ll review some of the major approaches for creating APIs, and showcase CA’s declarative approach. You will learn a bit about REST and JSON, but more importantly, understand why APIs are important, and how to provide them to your constituents quickly and at low cost. We will also discuss disruptive uses of API's in public sector and how to use API's to support secure mobile enablement of workers and secure mobile engagement with citizens.


    Expected Outcome: Attendees will leave with an understanding of where API Management fits into modernization, open data and enables agencies to expose sensitive information in a secure, extensible fashion. The end result, provide better services to the citizens of California.


    Intended Audience: Technology and program executives, senior staff and practitioners.

     Optional  Closed 
    2:00 PM  -  2:50 PM
    2pm-Session 9: Self-Service Analytics: Building Process and Culture  (311)


    Blake Hughes, Consultant, Tableau

    Mike Maxwell, National State and Local Government Practice, Tableau

    Brendan McGuire, Vice President, Taborda Solutions

    Jan Ross, Deputy Treasurer, Technology & Innovation, State Treasurer's Office State of CA

    Michael Valle, Information Architect, State of California OSHPD

    Julie Nagasako, LGHC Coordinator, California Dept of Public Health


    Description: Business Intelligence and health analytics solutions have historically been complex software stacks that required sophisticated IT support, expensive ongoing vendor services, and could be operated only by an elite few. Self-service analytics solutions are eliminating those bottlenecks and it’s resulting in dramatic improvements in how organizations learn and collaborate around big data. With self-service analytics, any knowledge worker can now perform analytics and generate meaningful visualizations. Join us for a lively discussion of how these new solutions are changing the way health organization ask questions and make data-driven decisions.


    Expected Outcome: Attendees will have a greater appreciation for the transformation nature of self-service business intelligence technologies, in terms of how they accelerate the business intelligence process and the speed of making data-driven decisions.


    Intended Audience: Government employees that have an interest in making data-driven decisions. This can include executives and analysts in the business lines (HHS, Transportation, Finance, Justice, Public Safety, etc.) It can also include IT staff that are involved with collecting, managing,and governing data that will be used in decision-making

     Optional  Closed 
    2:00 PM  -  2:50 PM
    2pm-Session 10: Is your agency SMART? Discover Smart innovations to drive next gen solutions  (309)


    Toni Oubari, Manager, IoT New Product Development & Innovation, Verizon


    Description: Smart Community solutions epitomize the Internet of Things by leveraging technology to improve livability, sustainability and resiliency in daily life within your community, state and globally across government and the private sector. Verizon IoT enables development of sustainable plans to use resources more efficiently which can also generate non-tax agency revenue, create safer environments, engage constituents and promote urban renewal—all of which can attract businesses, residents, and workers to your agency or community.

    IoT examples include Smart Buildings, Smart Parking, Intelligent Lighting, Adaptive Traffic Signal Control, Light Rail, Electric & Water Metering, Water & Air Quality Management, Fleet/Asset Tracking, Video Surveillance, Citizen enablement and numerous other Public Safety solutions.


    Expected Outcome: Discover Smart Community innovations that leverage technology to drive next generation solutions which impact our daily lives, in and out of the office. Through “use case” examples, you will identify and develop strategies with IoT technology to create safer, greener, and more efficient communities allowing the State to improve infrastructure, plan for long-term growth, create more energy-efficient environments, keep people safe and generate more non-tax based revenue for government and its citizens.


    Intended Audience: Directors, CIO's, CTO's, CFO's, COO's, CMIO's, CEO's, Deputy Directors, Line of Business Executives, Operations/Administration, Solution Architects

     Optional  Closed 
    2:00 PM  -  2:50 PM
    2pm-Session 11: Leveraging data with analytics - changing Government program outcomes  (310)


    Kay Meyer, Principal Industry Consultant, SLG SAS SLG

    Joe Zilka, Manager - Solution Specialist, SAS SLG SAS SLG


    Description: While government has always been in the business of “Big Data”, data is growing and changing rapidly. With increasingly complex business issues and on-going resource and budget constraints, government is challenged to find better ways to leverage data assets to gain key insights and drive actionable business decisions. Government must breakdown the historical silos of information to help government understand the past, optimize the present and predict the future. This session will focus on the considerations, challenges, and outcomes of data and analytics programs, including discussion of data sharing, data quality and privacy and protection concerns - and will share examples of how state governments are using data to drive efficiencies, reduce fraud and waste, improve public safety, and enhance citizen engagement.


    Expected Outcome: Provide the audience with an understanding of challenges and value of data sharing and analytics, along with approaches to implementing an analytics program. To provide clear examples of analytic implementations in government and how these solutions are changing government outcomes.


    Intended Audience: Business leaders (Agency/Department Secretary, Directors, Chief of Staff), technology leaders (Chief Information Officers, Chief Data Officers, Chief Analytics Officers), business program managers

     Optional  Closed 
    2:00 PM  -  2:50 PM
    2pm-Session 12: Data Driven Leadership: Using Data to Lead Change and Direction  (301)


    Robert "Rob" Lindsley, Director Public Sector Analytics, Oracle

    Dr. Linette Scott, Chief Medical Information Officer, State of California, Department of Health Care Services


    Description: Leadership in the past has been too focused on group think and emotional decision making. With the increasing growth in analytics, reporting, and Big Data, decision making can now be based on true analytical findings and facts that support decision making. Using data to drive your decision making focuses on doing what is truly best for an organization and strips away organizational politics, old habits, and silos. However, data driven leadership also means you may have to do what is unpopular for the organization you lead. This session will focus on lessons learned from data driven leadership and using data to drive change and better performance outcomes for any organization. There are many data-driven initiatives around open data, big data, and the like. The power in the data is not collecting it, but using data to lead and make the right leadership decisions.


    Expected Outcome: Attendees can expect to walk away motivated to lead their organizations and teams with data and empowered with tools and ideas that will help them take back to their organizations and feel confident leading with a quantitative approach. Examples and use cases will be used from both State of California and other State and Local Governments leading the charge with data driven leadership.


    Intended Audience: Any leader of teams or an organization who is trying to impact change to the 'old way' of doing things should attend. From executives of organizations to first line managers. Each will walk away inspired and armed with tools for data driven leadership.

     Optional  Closed 
    2:00 PM  -  2:50 PM
    2pm-Session 13: What Jeopardy Taught Us About Improving Outcomes In Public Sector  (312)


    Dr. Jeff Welser, VP, IBM Research, IBM


    Description: Cognitive systems are not programmed; rather, they learn, from the vast quantities of information they ingest, from their own experiences, and from their interactions with people. Key lessons learned through a research challenge that had the first cognitive system competing against humans in an interactive knowledge based quiz show have helped shape the capabilities that are available today.

    The cognitive era has arrived and the lessons already learned are quickly being deployed to deliver better citizen experience, improved process, policy and performance, and a more sophisticated and timely response to today’s complex security threats.

    Please join IBM to learn more about how the ability to understand natural language can break down communication barriers, hypothesis generation can recognize that there are various probabilities of possible outcomes rather than a single definitive “right” response and how adaptation and learning abilities can improve future response generation.


    Expected Outcome: Audience will come away with a detailed understanding of the capabilities and role of cognitive systems in improving outcomes in the public sector space. Areas of focus will include improved citizen engagement, overall performance of systems of engagement and timely responses to cyber security events. Attendees will also be provided with a white paper on "How Cognitive Computing Can Transform the Public Sector".


    Intended Audience: Director, Deputy Director, CxO and Program Managers along with other practitioners interested in learning more about cognitive computing and its impact on improving outcomes in all aspects of public sector.

     Optional  Closed 
    2:00 PM  -  2:50 PM
    2pm-Session 14: Leading Change and Decision-Making in a Consensus-Driven Organization  (304/305)


    Karen Johnson, Chief Deputy Director, Department of Health Care Services

    Cheryl Hotaling, Vice President, CGI Technologies and Solutions Inc

    Chris Caietti, Business Renew Executive, California State Teachers' Retirement System

    Erika Sperbeck, Deputy Commissioner, Department of Insurance


    Description: As more organizations are moving to a consensus driven model, how do you, as a leader, manage change and facilitate timely decision making while maintaining a culture of collaboration? Acting according to consensus guidelines enables a group to take advantage of all group members' ideas. By combining their thoughts, groups can often create a higher-quality decision than a vote or individual decision. People are more likely to implement decisions they accept, and consensus makes acceptance more likely. However, there is a balance between seeking consensus and meeting time frames, and in the name of seeking consensus, difficult decisions may not get made, or may not get made timely. This session will explore techniques and approaches to gain the maximum benefit from a consensus driven model and organizational collaboration while avoiding potential pitfalls.


    Expected Outcome: Participants will be provided with tips and techniques to manage change and affect timely decision making in a consensus or highly collaborative management structure.


    Intended Audience: This session is intended for leaders at any level of an organization that need to manage change within their organization.

     Optional  Closed 
    3:00 PM  -  3:50 PM
    3pm-Session 15: Why Bad Data Can Cause Bad Decisions: Master Data Mgmt- The Help You Need!  (311)


    Farhat Naweed, Manager Advisory, Service Operations, KPMG

    Neeraj Chauhan, FI$Cal Project Director

    Chris Reeve, Managing Director, KPMG

    Ajay Gupta - Director Advisory, Service Operations, KPMG


    Description: As government agencies begin to invest in analytics, many organizations are discovering that their enterprise data assets are lacking quality. To resolve conflicts with massive volumes of data, agencies have to reconcile multiple versions of truth, and reformulate these facts to include their most meaningful data. Master Data Management (MDM) has become a must for any new investment strategy - utilizing data for advanced analytics use.

    By implementing an MDM solution, agencies have the ability to deploy and manage processes that provide each line of business responsibility for its data. Data then becomes an asset, and enforces the implementation of data quality processes. It also allows for standardized business processes to analyze information.

    We will focus on current MDM methodologies and the importance of clean data in the public sector. The session will include an overview, and an interactive panel, which promises to be a candid dialogue between CIO's and data professionals.


    Expected Outcome: Attendees will have a better understanding of Master Data Management and how MDM is not just about the deployment of the technology but also about the people, process and ownership of the data.


    Intended Audience: Executives, Managers, Supervisors, program leaders, IT Leaders, Business Owners, and Project Managers.

     Optional  Closed 
    3:00 PM  -  3:50 PM
    3pm-Session 16: Build a Culture of Employee Engagement in Government  (304/305)


    Bob Lavigna, Principal Consultant, CPS HR and Assistant Vice Chancellor, University of Wisconsin, CPS HR Consulting

    Jeff Hoye, Senior Leader, Organizational Strategy CPS HR Consulting


    Description: This session is a ""must"" for State leaders and managers interested in fostering innovation and achieving improved performance in their organization. The session is based on Bob Lavigna’s book, Engaging Government Employees (published by the American Management Association). Government is under enormous pressure to maintain and improve performance, while doing more with less. One proven response to this leadership challenge is to increase the level of Employee Engagement - defined as a heightened connection to work, the organization, its mission, and colleagues. Engaged employees believe their organizations value them, and in return, they are more likely to expend ""discretionary effort"" to deliver performance.

    Research has clearly shown that improving employee engagement will drive higher levels of individual and organizational performance. It has also shown that high-engagement organizations outperform low-engagement organizations in critical areas such as productivity, customer service, retention, innovation, and achievement of strategic goals.


    Expected Outcome: Attendees will leave with:

    • Information that can be used to influence others to understand the benefits of employee engagement -- and to focus on improving it.

    • Tools to measure and improve levels of engagement.

    • A framework to get started on improving engagement.


    Intended Audience: Leaders and managers, including those at the senior level, committed to improving performance and transforming their organization.

     Optional  Closed 
    3:00 PM  -  3:50 PM
    3pm-Session 17: Business Capability Frameworks-Best Practices for Public Sector  (309)


    Eugene Martinez, Partner, Gartner

    Tae Kang, Branch Chief, Program Admin Svcs Div, CA Student Aid Commission


    Description: This session will focus on how Business Capability Framework 's can be leveraged to map to Stage 1 in the STAR process (preparation of the S1BA). CIOs must be able to elicit the business vision and direction from their business partners. A Business Capability Framework will enable CIOs to have these discussions with their partners in order to clearly identify how business services are changing and what business capabilities must be supported. The goal is to assure the appropriate technological investments can be made.

    We will review a Case Study of a California State Department where this framework has been successfully applied during the STAR Process as well as share industry Best Practices. Please join Gartner to learn more about how applying a Framework to IT projects will improve the alignment between IT & Business and insure a successful outcome.


    Expected Outcome: IT Executives who attend will have a structured framework to map Business Capabilities to IT Frameworks. Additionally, they will be able to effectively manage IT Procurements mapping to the STAR process.


    Intended Audience: Executive Level Leaders who are focused on the Business Value of IT and how to effectively manage their organizations projects. Directors, Deputy Directors, Managers.

     Optional  Closed 
    3:00 PM  -  3:50 PM
    3pm-Session 18: Faster, Better, and then Cheaper – Leading Lean Six Sigma Process Improvements  (302/303)


    Lee Scott, CEO, Unleashing Leaders, Inc.

    Janeen Dodson, Project Manager, Office of the Director, CA Employment Development Department


    Description: The heart of public service is stewardship. Yet why do many efforts to "streamline" government cost so much and take years to implement and even longer to pay off … if they ever deploy at all? Part of the challenge is our assumption that the word “transformation” has to mean “big” and “technology.” There is a time and place for massive technology overhauls. It is also true that modern surgery can now treat patients through tiny incisions that once required open-chest trauma. Patients heal faster, with less risk, at a lower cost. What could we learn?

    Learn how public leaders are quietly applying 6 practical steps to surgically improve the business of government. Hear case studies of how they did this within their sphere of influence, with minimal technology changes, and within their existing budgets! See how front line public servants found it easier to adapt to a string of minor adjustments rather than “open-heart” re-organizations. These innovation ninjas delivered measurable speed and quality benefits to customers within existing budgets, in weeks not years.


    Expected Outcome: Learn a simplified, field tested integration model for Agile, Lean Six Sigma, and Theory of Constraints. You don't need a black belt or a bigger budget. Transform your team’s customer service delivery from where you are, with what you have today.


    Intended Audience: Leaders at all levels who are ready to 1) accelerate the service of government for the benefit of their customers and 2) do so as good stewards of existing tax payer resources.

     Optional  Closed 
    3:00 PM  -  3:50 PM
    3pm-Session 19: Effective Service Delivery in the Digital Age  (312)

    Speaker: Jason Fedota, Territory Manager, Splunk


    Description: Government has significantly transformed service delivery through the use of technology. In the past 20 years, the migration of government service delivery to digital systems accessible via the internet has opened up both opportunities and challenges for government. Capturing data in digital form and establishing internet-based service channels offers great opportunity to gain insight on user behavior and worker productivity to further enhance service delivery effectiveness. With these opportunities also come challenges. Citizens are increasingly demanding enhancements to both the features and performance of government systems, particularly those made available online. Any strategy for future government service delivery must include analyzing the vast trove of data generated each minute of every day in order to fully leverage these opportunities and address challenges that inevitably will arise.


    Expected Outcome: This session will focus on real-world examples and use cases of government agencies implementing transformational, next-generation systems. Attendees will gain insight offered by other government agencies that have leveraged modern systems to improve service delivery to their constituents while addressing the some of the unique challenges presented by these solutions.


    Intended Audience: This session will appeal to senior level management interested in extracting maximum impact and value from their investment in modern solutions, while addressing the unique challenges presented by their implementation.

     Optional  Closed 
    3:00 PM  -  3:50 PM
    3pm-Session 20: How to instill a Culture of Innovation and Collaboration in Goverment?  (310)


    Sarah Allen, Innovation Specialist, U.S. General Services Administration


    Description: Sarah will tell the story about how innovation was inspired at the Federal Government. She will explore what 18F is and how this internal digital agency was formed within government. She will highlight a specific project that has been incredibly successful at encouraging collaboration between federal government employees from different agencies around task sharing. Sarah will also discuss how Open Source software is used by 18F and what impact that has had. This in turn will tie in a short 5 min presentation by Alan Mond about Open Source software and how to leverage collaboration with the public to improve internal government applications. Discussions of Government-sponsored hackathons will also be mentioned as a great way to instill innovation within government with outside volunteers. CA GreenGov Challenge will be used as a success story example.


    Intended Audience: State of CA Managers, Supervisors, and Senior Leadership.

     Optional  Closed 
    3:00 PM  -  3:50 PM
    3pm-Session 21 - The Future of Government – How others are influencing CA’s Transformation  (301)

    Speaker: - Alex Castro, CEO, M Corp


    The Future of Government – How other states and the private sector are influencing CA’s transformation.


    Description:  The average person checks their smartphone 46 times a day. We, as consumers and citizens, have developed behaviors and expectations in our daily lives driven by service providers who simultaneously work catch-up to where others have set the bar as well defining the next generation of ideas to capture our attention. The transformation of business and government is less self-directed, and more market driven. This session will highlight how other states are addressing the expectations generated by private sector performance and our own needs as they relate to California’s future. The session will provide examples and lessons learned on transforming our environment and we will hear from organizations that are in the process of a revolutionary transformation.


    Expected Outcome: To have a better understanding of how the pace of transformation is linking private and public sector in major markets across the US.

    4:00 PM  -  4:30 PM
    4pm-Closing Remarks  (307/308)
    4:30 PM  -  5:30 PM
    4:30pm-Meet and Greet Reception  (Lobby)
    Join us for a reception following the Closing Remarks.