Learn to manage difficult colleagues with gloves—kid gloves, not boxing gloves.
Having even one difficult person in your department can tax your restraint and deplete the time and energy you need to supervise your team. “Handling Difficult People” teaches you how to manage challenging colleagues without sacrificing everyone else to the process.
This four hour workshop is designed to help you learn to recognize difficult behavior before it gets out of hand and to understand why difficult people behave the way they do. You’ll work with three part problem solving models and study a five step process from communication to planned resolution. And you’ll leave with an action plan to address situations in your workplace.
Learn to identify signs of difficult behavior before a situation gets out of hand
Remove the mystery: Get to the core of why difficult people behave the way they do
Uncover an approach to communicate with the employee to understand the cause of their behavior
Use a 3 part problem solving model to help diagnose and resolve your situation
Follow a 5-step process from communication to planned resolution when engaged in a conflict
Understand and use skills to help control your and their emotions when dealing with difficult people and situations
Create an action plan to address your situation back at work
Fee includes all training materials & morning beverage.
*This program is approved for recertification credit hours toward PHR,SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.
+MEA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417.Website: www.nasba.org . All MEA courses are basic and do not require prerequisites or advanced preparation. All courses in this catalog are group live.
"MidAtlantic Employers’ Association (MEA) is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.”
Wednesday, March 1, 2017 9:00 AM - 1:00 PM
King of Prussia, PA234 Mall BoulevardSuite 200King of Prussia, Pennsylvania 19406
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