Fannie Mae Servicing: Providing Best in Class Customer Service for Borrowers Facing Financial Hardship
What will I learn?
In addition to gaining an understanding of the impact that customer satisfaction makes, you will learn how to communicate with borrowers within acceptable Fannie Mae best practices and guidelines. These best practices and guidelines include implementing Fannie Mae’s call flow, achieving Quality Right Party Contact, and providing invaluable information to the borrower so that they can improve their financial situation. This webinar differs from the Fannie Mae Know Your Options Customer CARE Call Flow & Script Training which focuses strictly on implementing the Know Your Options Customer CARE program.
Do I have the right experience and background?
Whether you are an experienced servicing associate who wants to refresh or refine your customer service skills or are fairly new to the world of mortgage servicing, you will strengthen the knowledge and skills you need to be successful in today’s challenging market.