Human Factors Incident Investigation

This training course will equip delegates with a toolkit to enable them to carry out incident investigations using real case studies from the process industries. The course focuses on human error as a cause of incidents, how human factors can be addressed during incident investigation and the cause tree analysis technique.

What the course will cover:

Session 1 - Incident Causation

The benefits of good incident investigation are reviewed and the domino theory of incident investigation is explained as the basis for structured cause analysis.

Session 2 - Human Error and Incident Investigation 
The SRK human error model is developed from practical process industry examples and then an exercise is used to test understanding and consider the difficulties of addressing human error using a real process incident. This is followed by consideration of the way that corrective actions can be developed according to the types of errors that are encountered.
Session 3 - The Incident Investigation Process
The basic investigation process - from evidence collection to corrective action development - is reviewed, including good practice for evidence collection and witness interviews.
Session 4 - Cause Tree Analysis
The technique of cause tree analysis is explained and a number of real examples, of increasing complexity, are reviewed to point out the key facets and good practice.
Session 5 - Cause Tree Analysis Exercise
A syndicate exercise, based on a real incident, is used to enable delegates to work in teams constructing a cause tree. A significant amount of time is allocated to enable delegates to explore the challenges of using the technique. Learning from delegates’ experiences is then shared.

  • When

  • Wednesday, 16 May, 2018
    9:00 AM - 4:15 PM

  • Where

  • ABB Offices
    Pavilion 9
    Byland Way
    Belasis Business Park
    Billingham TS23 4EB
    +44 (0) 1642 372000