Human Resource Management Program

Summary

Intended for dental office managers, dental hygienists, dental assistants, receptionists, front office staff and dentists to establish proper protocol and workplace standards.

Speakers:

Laurie LaBrie, president, Integrated Human Resources, Inc. and has experience helping small business owners address all of their staffing issues

Kathy Pauze, national lecturer on office management and administration systems, founder of Pauze Systems Development office and office administrator, The Center for Pediatric Dental Care, Brookline


SESSION 1: EMPLOYMENT LAWS AND RISK MANAGEMENT

There is no way to manage your risk until you know what it is.  This interactive review of employment risk and industry regulations will allow you to make educated decisions and will be your first step to creating a safer and more productive practice.

LEARNING OBJECTIVES

  • Review BORID regulations and uncover requirements to follow when hiring employees
  • Identify potential business and employment risks within your practice
  • Create a list of the most frustrating/distracting employee issues
  • Facilitate discussion to establish best human resources practices throughout your business

 

SESSION 2: EMPLOYEE POLICIIES AND EMPLOYEE FILE DOCUMENTATION

This class will outline necessary policies and procedures to make managing a team easier.  Using basic employee documentation as a foundation, we will use class member examples to run through policy implementation.


LEARNING OBJECTIVES

  • Review a variety of employee manual and office policies
  • Establish performance and behavior metrics within your practice
  • Develop a written information security policy
  • Achieve a general understanding of the recent Massachusetts privacy laws

SESSION 3:   RECRUTING AND RETENTION

To run your office efficiently it is essential to attract, hire and develop great team members.  This class covers the skills to interview, hire and support team members through well written job descriptions and competitive benefits packages.


LEARNING OBJECTIVES

  • Design job descriptions
  • Create compelling ads to recruit qualified team members
  • Understand the hiring and interview system
  • Be familiar with compensation and rewards

 

SESSION 4: PERFORMANCE MANAGEMENT AND TERMINATION

Managing the performance of any team can be challenging.  This class covers the training, teaching and accountability systems necessary to coach your team. 


LEARNING OBJECTIVES

  • Appraise performance
  • Increase your coaching and discipline skills
  • Implement team accountability
  • Develop termination proficiency

Recommended Audience: Assistant, Dentist, Hygienist, Office Manager


Class is subject to cancellation if enrollment is not met. Call (800) 342-8747 ext. 250 for information on cancellations due to inclement weather. Free cancellation up to 10 days prior to course date

Details

March 10 -31

Monday, March 10      5:30-8:30 PM
Monday, March 17  5:30-8:30 PM
Monday, March 24  5:30-8:30 PM
Monday, March 31   5:30-8:30 PM

All sessions are held at the MDS Headquarters in Southborough

  • Where

  • Massachusetts Dental Society
    Two Willow Street
    Suite 202
    Southboro, Massachusetts 01745
    508-480-9797

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