IACC Americas Connect 2019

 

Additional information is coming soon!

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  • Tuesday, April 9, 2019
  •  
    4:30 PM  -  6:30 PM
    First Time Attendee Team Building and Networking
    Lob Toronto

    Networking is one of the main reasons for having meetings. What a pity that most conference organizers create the settings for networking, but not the formats! This year, IACC’s First-Time Attendee Meeting is a unique opportunity to experience a team building networking event. Get to know a whole host of fellow first time attendees while building genuine connections and having fun! Long-standing IACC members will envy you first-timers for having the chance to attend this event!

    Check out the venue:  Lob Toronto 
     

    Who Should Attend This Session:

    • First Time Attendees
    Speakers:
     Optional 
  • Wednesday, April 10, 2019
  •  
    8:30 AM  -  9:30 AM
    2019 IACC Ambassadors Workshop
    L-4 - Floor 27
    Invitation Only Session
     Optional 
    9:30 AM  -  10:00 AM
    Networking/Refreshment Break
    Garden Hall - Floor 16
     Optional  Closed 
    10:00 AM  -  12:45 PM
    Opening General Session & Keynote Presentation - Innovate or Die Trying
    Garden Hall - Floor 16

    Achieving breakthrough innovations requires applying new approaches to old problems. What can big companies learn from hackers, who have a unique way of thinking and novel methods for approaching problems and complicated tasks? A hacker turned world-class innovator will lead a discussion on ways to ignite innovation and inspire invention.

    About our keynote, Pablos Holman

     Optional 
    12:30 PM  -  5:00 PM
    Exhibit Hall Open
    St. Andrews Lounge/Main Dining Room - Floor 27
     Optional 
    12:45 PM  -  1:45 PM
    Lunch
    St. Andrews Hall - Floor 27
     Optional 
    2:00 PM  -  3:00 PM
    Innovate or Die Trying - the Deeper Dive
    S-7 - Floor 27

    Understand why successful & incumbent companies can’t keep up with the pace of innovation in Silicon Valley (loose term for high tech).  The fundamental driver is always advancing computer technology paired with a fearless drive to apply it to new things.  The people best at that are hackers, and of course we can trace most of these success stories to people who could be described as such.

    Speakers:
     Optional 
    2:00 PM  -  3:00 PM
    Ontario Wine Discovery
    L-2 - Floor 27

    Join event emcee & certified sommelier Erin Henderson for an exciting and informative tasting through Ontario Wine Country.

    With more and more awards and accolades from across the globe, come discover for yourself while Ontario is the next wine region to watch.

    Well over 40 different varietals are successfully produced across the province’s three official wine regions, and in this exploration Erin has selected the five grapes that experts agree are the hallmark of this cool climate wine region: Riesling, Chardonnay, Gamay, Pinot Noir, and Cabernet Franc.

    Additionally, no Ontario wine tasting is complete without Icewine (yes, one word and capitalized) – but also Traditional Method sparkling wine which is becoming the next Big Thing to catch global recognition.

    Speaker:
     Optional 
    2:00 PM  -  3:00 PM
    Small Innovations
    L-4 - Floor 27
    Facilitator:
     Optional 
    3:00 PM  -  3:15 PM
    Networking/Refreshment Break
    St. Andrews Lounge/Main Dining Room - Floor 27
     Optional  Closed 
    3:15 PM  -  4:15 PM
    Game on Creating Interactive Experiences
    L-4 - Floor 27
    Speakers:
     Optional 
    3:15 PM  -  4:15 PM
    Radical Thinking: Change Your Venue to be the Customers Stage
    L-2 - Floor 27
    Ladies and Gentlemen, welcome to my fabulous conference center space, where your meetings and events will be given ultimate service and products to enhance guest satisfaction to its delight and satisfaction. When the curtains open and your venue is revealed to the planner for the first time, what is their impression? Is anticipation stronger than actual on-site experience? I call this the Theater of Meetings tm.

    Your sales team is taught how to sell your property, but do they share the possibilities and maximize the entire space with choices for the planner and event? Like a director in theater strategically moves the players to tell a story, so the venue has the same capabilities. Your customers are your audience and how they flow and are guided through your venue and all its outlets, products and services begins with thinking that sees all possibilities - that envisions the outcome. When you look at a square shape, do you see a diamond shape? Change begins within and if YOU change, your team will, and your venue will change in its appeal.

    Radical thinking pertaining to your venue is understanding the core objective of a meeting's objective and turning that into a script for your team to play different roles where they will educate, empathize and energize themselves. Using the guidance of the Six-E's Process to experiential design, this session will focus on the venue's opportunity to build anticipation, deliver expectations and move a few pieces of furniture around now and then, creating a stage to tell every customer's story. Experiential meeting design and creative thinking are different from theater in that they are live - with no rehearsals. What they share is space - physical space - and the ability to create memories. Take one!

    You will learn:
    How to stage a conference into six-steps from pre to post event
    Tools and techniques for creative thinking to share with your sales team
    How to utilize the property and venue to its maximum
    How to develop your own list of 'trigger' words to spark ideas for your space and customer
    How to be a 'hit'
    Speakers:
     Optional 
    3:15 PM  -  4:15 PM
    Virtual Reality is a Reality- It's Here and It's Staying
    S-7 - Floor 27
    There is no question. Virtual Reality (VR) technology is here, and it is set to dominate our marketplace with totally immersive visualization experiences sooner than you can imagine. Find out what is in store and how you can leverage the technology in your event business. Demonstrate the full force of your creativity with Virtual Reality.

    Learning Objective 1:  Learn the benefits of VR technology for event professionals and discover the many different applications that are possible
    Learning Objective 2:  Experience a VR property walk-through like a destination client
    Learning Objective 3:  Understand the importance of bringing in your team for the VR client walkthrough
    Speakers:
     Optional 
    4:15 PM  -  4:45 PM
    Micro-Education Session: The Future of Meetings & How to Prepare for It
    M-1 - Floor 27

    After this session you’ll be able to identify the big trends of how people meet and collaborate, and know how to prepare your venue for that future. We’ll discuss the new ways that your meeting participants want to collaborate, and how that affects what’s needed in the conference rooms.

    Speaker:
     Optional 
    4:15 PM  -  4:45 PM
    Micro-Education Session: Virtual Reality: An Accessible Game Changer in the Event Industry
    S-5 - Floor 27
    Virtual Reality is the future of event venue sales. One day soon, instead of traveling around the world to expos and presenting your portfolio on an iPad, you’ll promote your property by giving personal, VR tours.  You will transport prospective clients instantly to your site and walk them through the best features as if you were taking them through the actual property in person. In this interactive session, we’ll discuss the history and evolution of Virtual Reality in this session, and how it is positioned to be a major game changer in our industry. 

    Learning Objective 1:  How Virtual Reality evolved and why big brands are investing billions into it
    Learning Objective 2:  Which pain points VR addresses, how it helps convert sales, and how it will help you stand out from your competition 
    Learning Objective 3:  How to access VR for your company
    Speakers:
     Optional 
    4:15 PM  -  4:45 PM
    Micro-Education: How Strategic Procurement Practices Set You Up for Operational & Financial Success
    Conference Center Lounge - Floor 27
    The global conference and convention center industry continues to develop at a fast rate, with constantly changing demands in food & beverage and internet infrastructure. Truly understanding the make-up of your supply chain and staying on top of opportunities to remove conference center expenses and F&B costs is critical. Yet, most management companies don’t have the time or dedicated resources they need to manage all aspects of their purchasing operations efficiently.  Even fewer have the visibility to properly track supplier contracts, bid negotiations and spend at the property-level. 

    This session will include information to help you manage your supply chain and implement a procurement strategy which allows conference center managers to spend less time screening suppliers and more time focusing on their guests. For instance, by organizing and streamlining supplier selection, a company can create standards that reflect the desired brand image and provide guidelines to simplify on-property work. 

    Gain an understanding of the technology, tools and know-how you need to: better enforce and track vendor and brand standardization across your portfolio; and achieve best-in-class contracts to help mitigate risk and obtain the highest savings. 

    In this session, the audience will learn: 
    1) Latest F&B and conference center trends and tips to help streamline operations and reduce expenses
    2) How to leverage synergies across a mix of properties to see improved value throughout the entire supply chain
    3) Top purchasing areas conference center managers can focus on immediately to save operating expenses and mitigate risk

     
    Speakers:
     Optional 
    4:15 PM  -  4:45 PM
    Networking/Refreshment Break
    St. Andrews Lounge/Main Dining Room - Floor 27
     Optional  Closed 
    6:30 PM  -  10:30 PM
    IACC Opening Awards Ceremony
    The Globe and Mail Centre: Event Hall/Lounge - Floor 17
    Celebrate leaders in the industry at the Annual IACC Awards Gala!
     Optional 
  • Thursday, April 11, 2019
  •  
    8:30 AM  -  9:00 AM
    Breakfast
    St. Andrews Lounge/Main Dining Room - Floor 27
     Optional 
    8:30 AM  -  4:00 PM
    Exhibit Hall Open
    St. Andrews Lounge/Main Dining Room - Floor 27
     Optional  Closed 
    8:30 AM  -  9:00 AM
    Micro-Education Session: Activate Culture to Drive Change
    S-5 - Floor 27
    In this session we will discover the application of individual and company core values to exponentially create change in an organization. Innovation is an expectation as the pace of change continuously increases.  Only true engagement can ensure that our companies are able to be agile and successful through constant change.  

    Learner Outcomes:
    1. Create an agile decision-making framework based on Values and Culture 
    2. Hire for values and aptitude to drive the success
    3. Listen and recognize Key words that support change initiatives.
     
    Speakers:
     Optional 
    8:30 AM  -  9:00 AM
    Micro-Education Session: Ditch the "Elevator Speech" NOW!
    S-6 - Floor 27

    “Hi, what do you do?” How engaging - or boring! - is your answer? If you’re still using your old “elevator speech” - ouch! Discover a fresh approach and much better way to spark interest, put the other person (and yourself) at ease and begin a meaningful conversation.

    At the end of this 30 minute session, you will:

    • be prepared to engage buyers rather than bore them
    • identify messaging that engages and advances a preliminary conversation
    • use an authentic opening to immediately put the other person at ease
     Optional 
    8:30 AM  -  9:00 AM
    Micro-Education Session: Would You Hire You as an Experience Consultant?
    M-1 - Floor 27
    When you arrive at your venue what is the first impression? What do you see, hear, touch, smell? Is there someone greeting you? Statistics show the first non-verbal impression is the most lasting and has the most emotional impact and the last impression is one that people speak of the most (you know this from how fast bad news travels). If YOU were on a site visit to your venue, what would your answers to the above be related to a potential meeting or event? This session will focus on how to increase experiential awareness of the possibilities to make a little change for a big impression.
    Speakers:
     Optional 
    8:30 AM  -  9:00 AM
    Networking/Refreshment Break
    St. Andrews Lounge/Main Dining Room - Floor 27
     Optional  Closed 
    9:00 AM  -  10:00 AM
    Everything I Know About Life, I Learned in the Kitchen
    S-7 - Floor 27
    A story of trusting your gut and not being afraid to embrace mistakes in the face of creating an innovated business model.

    Learning Outcome: Success in business is often measured with numbers and data, but true success can only be learned at the school of hard knocks. Participants will learn that in order to find success one must find their true authentic selves.
    Speakers:
     Optional 
    9:00 AM  -  10:00 AM
    Food, Risk & Liability: More than Menu Planning
    L-2 - Floor 27
    Every good meeting professional and conference center knows to plan around food allergies and dietary restrictions. It’s good business, but it’s also the law. In this session, we will address questions such as: To whom do I owe a legal duty of care? Am I meeting it? And what is the risk for failing to do so?

    Essential Learning Components
    Define duty of care as it applies to food allergies and restrictions.
    Assess the applicability of specific laws to food-related liability risk.
    Incorporate risk mitigation techniques to create best practices.
    Speakers:
     Optional 
    9:00 AM  -  10:00 AM
    Radical Innovations Thru Values
    L-4 - Floor 27

    Multi-generational and multi-cultural work places are challenging us as communicators to find common denominators to create true connections between our employees and customers.  

    This session will provide you with insight on aligning personal and company values to drive connections and ultimately revenue. We will review simple and tangible methods to activate values and drive high energy engagements, including how to:  

    • Utilize new methods to get your company vision and values off of a poster and into action
    • Determine your company EVP – Give your Communications team something to say
    • Design, align, and assess you company culture
    Speakers:
     Optional 
    10:00 AM  -  10:30 AM
    Networking/Refreshment Break
    St. Andrews Lounge/Main Dining Room - Floor 27
     Optional  Closed 
    10:30 AM  -  11:30 AM
    Email: Time to Change Everything!
    S-7 - Floor 27

    Opinions and decisions are shaped through email. If you’re working hard to create great results yet still have to chase responses, it’s time for radical change! Attend this highly interactive session to see how your emails may be sabotaging your success – and what you can do about it. Leave with innovative ideas to boost your reputation and results.

    At the end of this workshop, you will:

    • create email messaging that quickly focuses on what matters to the customer
    • replace outdated, silly words and phrasing with strategic, smart messaging
    • apply email “etiquette” that ensures you look good, smart and get best results
     Optional 
    10:30 AM  -  11:30 AM
    Sustainability
    L-4 - Floor 27
    Speakers:
     Optional 
    10:30 AM  -  11:30 AM
    Sustainable, Brain-Friendly, Inclusive and Budget Wise Menus
    L-2 - Floor 27
    Have you ever tried to select a menu that is sustainable, inclusive, healthy, allergy responsible, brain-friendly, within budget and that your participants will actually enjoy? It’s possible with a bit of planning, creativity and collaboration with your event partners.
     
    Learning Outcomes: 
    • Learn how to save money on your menu design with sustainable practices.
    • Learn about menu options that meet multiple dietary requirements.
    • Learn about menu choices that help participants better engage with your programme.
    Speakers:
     Optional 
    11:30 AM  -  1:00 PM
    Lunch & Copper Skillet Competition
    St. Andrew's Hall/St. Andrews Lounge - Floor 27

    Chefs from across the globe have been competing throughout the year to earn their spot and go head-to-head with some of the best chefs in the industry.

    Who will be named Conference Venue Chef of the year and take home the coveted Copper Skillet? Join us in Toronto to find out!

     Optional 
    1:00 PM  -  1:15 PM
    Buses Depart for Culinary Mystery Tour
     Optional 
    1:15 PM  -  4:30 PM
    Culinary Mystery Tour
    Mystery Location!
    Keeping with this year’s theme of Radical Change, Erin Henderson, MC for IACC Americas 2019, will lead guests on a Culinary Mystery experience unlike anything you’ve ever done before. Your food and beverage journey will take you to three of Downtown Toronto’s most cutting edge and innovative venues for immersive educational fun. 

    Learner Outcomes:
    More comfort and confidence when pairing food and beverages
    A renewed appreciation for how to leverage local flavors in your facility
    A greater understanding of current food and beverage trends

    Who Should Attend This Session:
    Food and Beverage Professionals
    General Managers
    Hosts:
     Optional 
    1:15 PM  -  3:00 PM
    F&B Trends General Session
    Garden Hall - Floor 16
    An esteemed panel of experts will debate the latest trends in conference culinary to share powerful insights into using food and beverage to craft the best meeting experiences.
    Facilitator:
     Optional 
    3:00 PM  -  3:30 PM
    Networking/Refreshment Break
    St. Andrews Lounge/Main Dining Room - Floor 27
     Optional  Closed 
    3:30 PM  -  4:30 PM
    Delivering on Group Personalization
    L-2 - Floor 27
    Delivering on personalization for guests is essential to driving loyalty and revenue. Learn How to tailor group experiences to individual needs and wants.
    Speakers:
     Optional 
    3:30 PM  -  4:30 PM
    North American Lodging Update - A US and Canadian Perspective
    L-3 - Floor 27
    Factors impacting the top line and bottom line performance of the US & Canadian Lodging Sectors, providing IACC attendees with a base line understanding of market factors which should be considered as input into the business planning process for their operations.
    Speakers:
     Optional 
    3:30 PM  -  4:30 PM
    Prospecting Today: Bam - You've GOT THIS!
    S-7 - Floor 27

    Cheesy, pushy, aggressive, generic cold prospecting is dead. But that doesn’t mean prospecting doesn’t work. Developing business today requires an emotionally appealing perspective that makes the next step simple. Radical innovation to old-school prospecting is key! And all you have to do is be yourself, paint a picture of their success and take control. You’ve got this!

    At the end of this workshop, you will:

    • apply an easy 4-step process to immediately engage prospects
    • eliminate fake, inauthentic, time-consuming prospecting efforts
    • earn the right to advance to the next step in the buying journey
     Optional 
    6:00 PM  -  7:30 PM
    Cocktail Reception
    Distillery District
     Optional 
    7:30 PM  -  9:30 PM
    Dine Around the Distillery District
     Optional 
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