With Gerry Brown, Research Director, European Software Group, IDC
and Robert Williams, Vice President, Sales, ClickSoftware
On the 19th October, IDC and ClickSoftware are hosting an Exclusive Dinner and Discussion at the Grange St. Paul's Hotel, London, bringing together a select group of your industry peers to examine how you can reduce the costs of your field customer service operations while delighting the customer with the quality of your service execution.
There is nothing more tarnishing to brand reputation than poor field service. Broken service promises and poorly executed customer service encounters are amplified across the Internet and the digital history of service misdemeanors remains lurking on Search Engines forever – there is no right to be forgotten. As pressure builds on enterprises to deliver differentiation, customer retention and value through the quality of customer experiences, enterprise investment focus is shifting relentlessly towards field service operations 'where the rubber meets the road'.
Conventional legacy field service systems schedule, roster and route field services but are often unable to make flexible real-time intelligent service adjustments 'in flight'. They lack the agility to adjust in real-time to operational adversities such as staff sickness, traffic jams, adverse weather, and changing customer availability.
New Cloud-based field service solutions route the 'right' skilled service operative to the right location, with the right customer insights and knowledge, and with the right tools to deliver a 'right first time' maintenance or repair operation – all at a lower cost to the enterprise. These systems not only reinvent field service from a customer perspective, but also from an enterprise efficiency and effectiveness view.
By attending this dinner and discussion, you will learn:
• How to transform your service engineers into brand ambassadors and your customers into fans
• How to blend and augment your legacy IT infrastructures with Cloud-based field service workflows
• The roadmap and action plan required in order to deploy best-in-class field service operations
We hope you can join us at this exclusive evening! We have a limited number of complimentary seats for the dinner to make sure you get the most value from the discussions, so please register your place as soon as possible.
19/10/16 18:30 - 22:00
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Grange St. Paul's HotelThe Royal Suite10 Godliman StreetLondon, Greater London EC4V 5AJUnited Kingdom020 7074 1000
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