Implementing Patient- and Family-Centered Care and OpenNotes: Building Mutually Beneficial Partnerships 


The Institute for Patient- and Family-Centered Care (IPFCC) is pleased to partner with OpenNotes to bring this important one-day meeting to Washington, DC as part of efforts to enhance quality, safety, and the experience of care in ambulatory settings.

is a movement dedicated to making health care more open and transparent by encouraging doctors, nurses, therapists, and others to share their visit notes with patients. Sharing clinical notes is a patient- and family-centered best practice.


Join us in Washington, DC to participate in the dialogue and shared learning about PFCC and OpenNotes. Explore practical and effective strategies and related benefits for creating a culture of patient- and family-centered care and the use of OpenNotes in ambulatory care.


Seminar Learning Objectives

Attendees Will Learn To:

  • Develop a shared understanding of the core concepts and strategies of patient- and family-centered care and OpenNotes and how they can enhance quality, safety, the experience of care, and the work experience for clinicians and staff.
  • Describe practical strategies for partnering with patients and families in:
    • Information access/transparency.
    • Care planning, decision-making, medication management, and self-management support, and care coordination.
  • Describe the innovation of OpenNotes the research, and its use in ambulatory care settings, including mental health.
  • Discuss OpenNotes implementation and the lessons learned. 
  • Describe future implications of OpenNotes—OurNotes, Safety/Diagnostic Error Correction and Prevention, Interoperability.
  • Describe practical strategies for involving patient and family advisors and consumer organizations in advancing the practice of patient- and family-centered care and the use of OpenNotes in ambulatory settings.

Who Should Attend

  • Health systems staff and patient/family advisors.
  • Consumer Advocacy Groups
  • Health Care Policy Staff



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