Innovative customer service and skills for the changing aged care sector
A must attend seminar for any aged care staff member in contact with clients.
In the ever changing aged care environment, residential and home care providers need to provide a high level of customer service for their business to be successful.
The client and relative has great potential to communicate with prospective clients and relatives through word of mouth and social media and they talk about how they have been treated by staff.
It is critical that anyone with client contact has the skills to empathise, validate and deal with difficult situations. We need to give up the need to be ‘right’ for the greater good of the facility, the dignity of the resident and the peace of mind of the relative.
Martin will teach the skills you and your staff need to create the positive word of mouth that will make your business more successful.
Who should attend this seminar:
Anyone with client contact:
Care Managers / DDON’s / RN’s / AIN’s
Date: Friday, 11 November 2016
Seminar Commences: 2:00pm
Seminar closes: 4:00pm
Cost: Member $195.00 I Non-Member $260.00
Martin Grunstein’s outstanding results with over 500 companies across over 100 industries has made him this country’s most in-demand speaker on customer service. He has extensive experience working in the aged care industry having presented at LASA’s last three conferences. He aslo understand the industry from a customer’s prpective having had hi father in agn aged care facility for three years before passing away in 2014.
LASA LtdLevel 8, 418A Elizabeth StreetSurry Hills, New South Wales 2010Australia02 9212 6922
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