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InstaMed Healthcare Payments Summit 2019
  •      
  • The Can't-Miss Healthcare Payments Event of the Year!



    March 25 - 27, 2019

    Philadelphia

         
    • Overview
    • Agenda
    • Speakers



2019 Agenda

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This program has been submitted for review and approval of continuing education (CE) hours for use in fulfilling the continuing education requirements of the Certified Professional in Healthcare Information and Management Systems (CPHIMS) or the Certified Associate in Healthcare Information and Management Systems (CAHIMS).

Download the Agenda (pdf)

  • Monday, March 25, 2019
  • Tuesday, March 26, 2019
  • Wednesday, March 27, 2019
  • Monday, March 25, 2019
  • 3:00 PM
    NextGen Healthcare Pre-Summit Workshop (Pre-Registration Required)
     
    6:00 PM
    Welcome Reception
     
    7:00 PM
    Payment Matters – Live!
    Watch Jeff Lin, host of the healthcare payments radio show Payment Matters, interview a guest for a special live recording of the show.
  • Tuesday, March 26, 2019
  • 6:30 AM
    Boot Camp With Ben (Pre-Registration Required)
     
    7:45 AM
    Breakfast and Registration
     
    8:30 AM
    Welcome/Introduction
    Jon Neal, Executive Vice President, InstaMed
     
    8:45 AM
    Keynote
    Robert Herjavec, CEO, Herjavec Group
     
    9:45 AM
    Innovation Demonstration
    A look into the future of healthcare payments and a preview of what will be available in the Innovation Lab.
     
    10:00 AM
    Break
     
     
    Concurrent Sessions
     
    10:30 AM
    The Cashless Hospital: Boston Children’s Hospital Journey to a Better Healthcare Payments Experience
    David Gates and Kevin Pawl, Boston Children’s Hospital
    Explore how the #1 pediatric hospital in the country improved the payments experience by going cashless.

    Creating Patient Financial Engagement at Every Touchpoint
    Paul Brewer, Dermatology LTD
    Learn how disrupting the patient billing status quo can drive more patient payments and online adoption.

    Break Through and Be Relevant: Mobile Strategies for Member Engagement
    Christina Ochsner and Brooke Ossenkop, Blue Cross and Blue Shield of Nebraska
    Smartphones are ubiquitous. Learn how health plans can leverage this channel to improve the member experience.
     
    11:30 AM
    Blueprint for PCI Governance: How Texas Children’s Hospital Operationalized Compliance
    Tarrie Patlan, Texas Children’s Hospital
    See what it takes to roll out a PCI-Validated P2PE solution.

    Growing Together After a Healthcare Acquisition
    Kelly Kennedy, U.S. Dermatology Partners
    Learn how one of the largest dermatology groups in the U.S. streamlined operations while staying in growth mode.

    How to Talk to Providers About ERA/EFT
    Dave Johnson, Excellus BlueCross BlueShield
    Get your provider network to adopt ERA/EFT with these tips and best practices.
     
    12:15 PM
    Lunch
     
     
    General Session
     
    1:00 PM
    U.S. Consumer Payment Experience: A Blueprint for Creating Positive Behaviors
    Michael Trilli, Aite Group
    Healthcare payments have evolved – learn the strategies for improving the consumer payment experience.
     
     
    Concurrent Sessions
     
    2:00 PM
    Creating a Community of Care With Alternative Care Models
    Phyllis Smith, Walgreens
    Discover how the consumerization of healthcare influenced Walgreens retail clinics and the payment experience.

    Embracing Payments: Get Patients and Providers on Board for Omnichannel Payments
    Elisa Betancourt and Linda Mullins, Stony Brook Medicine
    Explore tactics for promoting a “change is good” mentality and driving electronic billing and payment adoption.

    Getting to Know You: Using Consumer Journey Maps to Deliver Better Member Experiences
    Jeff Powe and Jack Khera, BlueCross BlueShield of Tennessee
    See how understanding the member journey allows health plans to create experiences that meet member needs.
     
    2:45 PM
    Break
     
    3:00 PM
    Creating Stakeholder Value in the Transforming Healthcare RCM Market
    Ted Stack, Falcon Capital Partners
    Analyze the market trends influencing the healthcare industry.

    How to Leverage Premium Payments to Deliver Brand Recognition and Achieve Member Portal Stickiness
    Carsen Chadwick, Shane Rydalch and Tracy Worsley, Select Health
    Learn how binder payments, automation and brand recognition can improve member loyalty.
     
     
    General Session
     
    4:00 PM
    Fireside Chat: Making Sense of Healthcare Headlines in 2019
    Dan Munro, Forbes
    Susan Morse, Healthcare Finance News
    Stephanie Baum, MedCity News
    Fred Bazzoli, Health Data Management
    Hear predictions for 2019 healthcare storylines and hot topics from prominent healthcare journalists.
     
    5:00 PM
    Closing Remarks
     
    5:15 PM
    Historic Trolley Tour (Pre-Registration Required)
    Hop aboard a trolley and enjoy a one-of-a-kind tour of historic Philadelphia.
     
    7:00 PM
    Annual InstaMed Network Bash
    Enjoy a private party at Reading Terminal Market – one of America’s largest and oldest public markets.
     
  • Wednesday, March 27, 2019
  • 7:00 AM
    Boot Camp With Ben (Pre-Registration Required)
     
    8:30 AM
    Breakfast
     
    9:00 AM
    Healthcare Payments Trends
    Chris Seib, CTO and Co-Founder, InstaMed
     
    9:30 AM
    Closing Keynote
    David Horsager, CEO, Trust Edge Leadership Institute
     

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