InstaMed Healthcare Payments Summit 2019

This program has been submitted for review and approval of continuing education (CE) hours for use in fulfilling the continuing education requirements of the Certified Professional in Healthcare Information and Management Systems (CPHIMS) or the Certified Associate in Healthcare Information and Management Systems (CAHIMS).

Download the Agenda (pdf)

Monday, March 25, 2019
Tuesday, March 26, 2019
Wednesday, March 27, 2019

Monday, March 25, 2019

1:00 PM	Registration Opens
3:00 PM	Innovation Lab Open House
4:00 PM	NextGen Healthcare Pre-Summit Workshop (Pre-Registration Required) Epic Healthcare Pre-Summit Workshop (Pre-Registration Required)
5:00 PM	Elavon Meet & Greet (Pre-Registration Required) InstaMed Operations Team Meet & Greet (Pre-Registration Required) Payer Meet & Greet (Pre-Registration Required)
6:00 PM	Welcome Reception
7:00 PM	Payment Matters – Live! Watch Jeff Lin, host of the healthcare payments radio show Payment Matters, interview a guest for a special live recording of the show.

Tuesday, March 26, 2019

6:30 AM	Boot Camp With Ben (Pre-Registration Required)
7:45 AM	Breakfast and Registration
8:30 AM	Introductions and Remarks Jon Neal, Executive Vice President, InstaMed
8:45 AM	Keynote Robert Herjavec, CEO, Herjavec Group
9:45 AM	An Innovation Story A look into the future of healthcare payments and a preview of what will be available in the Innovation Lab.
10:00 AM	Break
	Concurrent Sessions
10:30 AM	The Cashless Hospital: Boston Children’s Hospital's Journey to a Better Healthcare Payments Experience David Gates and Kevin Pawl, Boston Children’s Hospital Explore how the #1 pediatric hospital in the country improved the payments experience by going cashless. Creating Patient Financial Engagement at Every Touchpoint Paul Brewer, Dermatology LTD Learn how disrupting the patient billing status quo can drive more patient payments and online adoption. Break Through and Be Relevant: Mobile Strategies for Member Engagement Christina Ochsner and Brooke Ossenkop, Blue Cross and Blue Shield of Nebraska Smartphones are ubiquitous. Learn how health plans can leverage this channel to improve the member experience.
11:30 AM	Blueprint for PCI Governance: How Texas Children’s Hospital Operationalized Compliance Tarrie Patlan, Texas Children’s Hospital See what it takes to roll out a PCI-Validated P2PE solution. Growing Together After a Healthcare Acquisition Kelly Kennedy, U.S. Dermatology Partners Learn how one of the largest dermatology groups in the U.S. streamlined operations while staying in growth mode. How to Talk to Providers About ERA/EFT Dave Johnson, Excellus BlueCross BlueShield Get your provider network to adopt ERA/EFT with these tips and best practices.
12:15 PM	Lunch
	General Session
1:00 PM	U.S. Consumer Payment Experience: A Blueprint for Creating Positive Behaviors Michael Trilli, Aite Group Healthcare payments have evolved – learn the strategies for improving the consumer payment experience.
	Concurrent Sessions
2:00 PM	Payment Versatility: Optimize Patient Payment Collections at Any Touchpoint Elisa Betancourt and Linda Mullins, Stony Brook Medicine Explore tactics for promoting a “change is good” mentality and driving electronic billing and payment adoption. Scripting a Successful Payment Assurance Program Joe Clark, MBA,CMGA,CMPE Sierra Pacific Orthopedics Learn how to leverage technology and best practices to automate nearly 100% of patient payments. Getting to Know You: Using Consumer Journey Maps to Deliver Better Member Experiences Jeff Powe and Jack Khera, BlueCross BlueShield of Tennessee See how understanding the member journey allows health plans to create experiences that meet member needs.
2:45 PM	Break
3:00 PM	Patient Engagement With Healthcare Services Phyllis Smith, Walgreens Discover how the consumerization of healthcare influenced Walgreens retail clinics and the payment experience. How to Leverage Premium Payments to Deliver Brand Recognition and Achieve Member Portal Stickiness Carsen Chadwick, Shane Rydalch and Tracy Worsley, Select Health Learn how binder payments, automation and brand recognition can improve member loyalty.
	General Session
4:00 PM	Fireside Chat: Making Sense of Healthcare Headlines in 2019 Dan Munro, Forbes Susan Morse, Healthcare Finance News Stephanie Baum, MedCity News Fred Bazzoli, Health Data Management Hear predictions for 2019 healthcare storylines and hot topics from prominent healthcare journalists.
5:00 PM	Closing Remarks
5:15 PM	Historic Trolley Tour (Pre-Registration Required) Hop aboard a trolley and enjoy a one-of-a-kind tour of historic Philadelphia.
7:00 PM	Annual InstaMed Network Bash Enjoy a private party at Reading Terminal Market – one of America’s largest and oldest public markets.

Already Registered?

7:00 AM	Boot Camp With Ben (Pre-Registration Required)
8:30 AM	Breakfast
9:00 AM	Trends in Healthcare Payments Ninth Annual Report: 2018 A First Look at the Data Chris Seib, CTO and Co-Founder, InstaMed
9:30 AM	Closing Keynote David Horsager, CEO, Trust Edge Leadership Institute

Thank You for Attending!

We’ll See You in 2020!

2019 Agenda