In the event that it is necessary for attendees to cancel, substitute, or postpone training, please read the below policy. Substitutions- you may substitute another person for no additional fee if you are unable to attend a class; please submit substitute’s name to Jessica (jchen@scsglobalservices.com). Cancellations- 30 days or more prior to scheduled class for full refund; 15-29 days prior to scheduled class results in 15% administration fee; less than 15 days prior to scheduled class for no refund. Postponement- there is no fee to postpone and reschedule for another class if you notify SCS at least 15 business days prior to the original class date. A 15% fee will be applied for notifying SCS after that time. The replacement course must be scheduled within one (1) year of cancellation or the registration fee is forfeited. In the unusual event that SCS must change a confirmed date/location, liability is limited to the fee paid; the customer has the option of a full refund or transfer to an alternative time.