Introduction to the Financial Services Industry – Customer Service Certification Prepare to interview for the start of a career in mortgage servicing!
Sinclair Workforce Development, in partnership with PNC Financial Services Group, Inc., has created this week-long training program in response to a growing need for appropriately-skilled individuals to perform entry-level customer service and mortgage servicing roles in a call center environment. Each segment of this program focuses on introducing time-tested, effective concepts to increase the knowledge, skills, and abilities of these future financial services and customer service employees.
In addition to collaborating on the course content, PNC has committed to interview all interested participants that successfully complete the course.
With the successful completion of this course, along with the submission of your online application, students are guaranteed an interview with PNC for one of the following areas: Customer Service, Collections, or Single Point of Contact.
Successful graduates of this program will also receive a Sinclair Community College Workforce Development Certificate of Completion and the nationally-recognized Customer Service Certification (CSC) Designation endorsed by the International Customer Service Association.
Course Topics Include:
To successfully complete the program, students must attend 100% of all scheduled classes and pass the course at 85% or higher. Students not meeting attendance and/or grade requirements will be dismissed from the program. Workforce will offer participants a “Second Chance”, meaning that any participant dismissed from the program based on attendance will have one opportunity to retake the class without incurring an additional fee. If participant has any additional attendance policy issues during this “second chance”, the participant will be dismissed from the program. No refunds will be issued to participants dismissed from the program based on attendance.
01/27/14 - 01/31/14 8:30 AM - 4:30 PMEastern Time
Sinclair Conference Center444 W. Third St.Building 12Dayton, Ohio 45402937.252.9787
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