In March 2016, the Australian Government’s Aged Care Sector Committee developed the Aged Care Roadmap, outlining future reform directions for aged care stakeholders including, current and future governments, industry and consumers.

The roadmap sets out the path toward a consumer driven, market based, sustainable aged care system, in which older Australians feel valued and respected, particularly in their right to choice, dignity, safety and quality of life.

Critically underpinning this system is the Aged Care Industry, whose responsibility it is to ensure that they not only continue to provide competent, affordable and timely care and support services, but that they also shape and inform the age services reform journey in coming years.

But where to start in planning such an expedition? So here’s where the Aged Care Industry specialists step in!

In designing our 2017 State Conference, Customers in the driver’s seat - reading the aged care road map,  Leading Age Services Australia will not only escort conference goers on a detailed trek through the themes of the Aged Care Roadmap, but leave them expert navigators in guiding their own clients on individual and successful age services journeys also.

Key features of the conference will focus on:

  • How to navigate the Aged Care Roadmap 
  • What is it that consumers really want?
  • How to provide excellent customer service
  • Marketing & branding in an industry of competition
  • Navigating NDIS
  • Navigating ACFI changes - an interactive masterclass

Download a copy of the Registration Brochure

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  • When

  • Wednesday, March 29, 2017 - Friday, March 31, 2017
    8:00 AM - 4:00 PM
    AUS Eastern Time

  • Where

  • Jupiter's Gold Coast
    Broadbeach Island
    Broadbeach, Queensland 4218
    07 5592 8100

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