Lion 101: Mac OSX Support Essentials

Details

Class Info

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X.

 This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems.The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

Help desk specialists, technical coordinators, service technicians, and others who support Mac usersTechnical support personnel in businesses that use Macs for general productivity or creative designTechnical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs.

What You Will Learn

The troubleshooting process and how to become more efficient with available tools and resourcesMac OS X 10.7 features in depth, including how to find additional information and how to prepare for Apple Certified Support Professional certification.

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:Basic Mac OS X knowledge and basic troubleshooting experience

Group Registration Info

We have group discount codes available for use if you are registering as a group of two or more people. Simply input one of the following discount codes below in space provided on the registration form.

• Group2: 5% discount for a group of 2 
• Group3: 10% discount for a group of 3 
• Group4: 15% discount for a group of 4 or more