“Complaints do not have to be viewed in a negative light; complaints should be welcomed and seen as a way and a means of receiving feedback from our customers about the service we are providing.” - Steve Aivaliotis.
This one day workshop is has been revised and broadened to meet the needs of staff working in home care, as well as residential care.
This one-day workshop is developed by us and is facilitated by Steve Aivaliotis, expert mediator and director of Proactive Complaints Management.
At the core of complaints resolution is an effective complaints management system. The aim of this one day workshop is to equip you with the knowledge and skills to develop and implement a robust, quality focused and locally orientated complaints management system.
The workshop is designed for those who have responsibility for implementing and managing a complaints system and is relevant for staff working in a home care or residential aged care context.
After this one-day workshop, you will be able to:
Presentations, discussion and activities throughout the day will focus on showing how effective complaints management can improve customer satisfaction and lead to organisational improvement.
This workshop has been developed specifically for senior staff who have the capacity to lead and implement change in systems and processes including:
24/02/17 9:00 AM - 4:30 PM
Australian Aged Care Quality AgencyLevel 2, 818 Whitehorse RoadBox Hill, Victoria 3128Australia
20 (18 remaining)
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