Managing Customer Complaints is an ABTA seminar which builds upon the long-running, popular core-skills Complaints Handling Workshop.This seminar is aimed at those who are responsible for developing, or influencing, and implementing your complaints handling strategy, as well as those who oversee your business’s complaints handling procedures. It is ideal for owners, directors, team leaders and managers in customer care, customer relations and operations.Fees: ABTA Members / ABTA Partner rate - £225.00 plus VATNon-member rate - £345.00 plus VATFor further information, please contact:firstname.lastname@example.org 3117 0550 / 0559
1 December, 2016
ABTA Ltd30 Park StreetLondon SE1 9EQUnited Kingdom020 3117 0560
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