Managing Customer Complaints is an ABTA seminar which builds upon the long-running, popular core-skills Complaints Handling Workshop.This seminar is aimed at those who are responsible for developing, or influencing, and implementing your complaints handling strategy, as well as those who oversee your business’s complaints handling procedures. It is ideal for owners, directors, team leaders and managers in customer care, customer relations and operations.Fees: ABTA Members / ABTA Partner rate - £225.00 plus VATNon-member rate - £345.00 plus VATFor further information, please contact:firstname.lastname@example.org 3693 0192
29 March, 2017
Central ManchesterUnited Kingdom020 693 0193
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