ü Managing yourself and others to set and achieve personal, team and corporate goals
ü The psychology behind goal-setting, meaningful KPIs and stretch goals
ü The relationship between performance, learning and enjoyment
ü How to be a consistently high performer
ü The ‘secrets’ of successful people and organisations, and the keys to sustainable success
ü Performance Assurance as a concept and as a practical framework you can apply
ü Goal-focused management: the science of saying yes and the art of saying no
ü Creating a performance culture: making goal setting and goal achieving a way of life
ü Coaching skills and models for managers and team leaders
ü When to direct, when to train, when to mentor, when to coach
ü Teambuilding, team visioning and team-based Performance Assurance
ü Desired State Planning and coaching for behaviour change
ü Effective recruitment and retention for sustained Performance Assurance
ü Delegation, empowerment and motivation: delivering through others
ü Recognising achievement and celebrating success
ü Coaching people through complex change, overcoming barriers, and stress management
ü Giving and receiving feedback, including developing listening skills to transform relationships
ü Managing transitions, including moving from executive to manager to leader
ü Transformational change and unlocking human potential through coaching
