FAQs

• What is the cost of the training? The cost of the training is listed on the Fees tab for each event. Locate the training that you are interested in at www.carf.org/events. Click on the event name and then the Fees tab.
  


• I’m online trying to register; however it’s asking for credit card information. Is this the only form of payment you take? If you register online, you must use a credit card. If you do not want to use a credit card, you can download a registration form and mail it with your check.
  


• Where can I download a registration form? Locate the training that you are interested in at www.carf.org/events. Click on the event name and then the Register button. The registration page has an option to download a registration form. If you cannot download the form, please contact the Education and Training unit toll free at (888) 281-6531, ext. 7188.
  


• My credit card transaction failed. What needs to be done? If your transaction fails, please contact the CARF Finance unit toll free at (888) 281-6531, ext. 7130.
  


• I want to register several individuals from our organization. Is a group discount available? If five or more persons from the same organization register for the same training, a 10% discount is given on each registration. However, to receive the discount, registration forms for each person must be mailed or faxed. Discounted registrations cannot be completed online.
  


• Can a seat be reserved for me until we can get payment to CARF? No. Payment must accompany a registration.
  


• Are purchase orders accepted? Purchase orders are accepted only from the Department of Veterans Affairs organizations. All other organizations must provide payment with registration.
  


• What is the deadline to register for a training? Registration and payment must be received no later than eight days prior to the training.
  


• I purchased a standards manual with my registration. Can I receive the manual before the training? Standards manuals are not mailed before the training. If you need a standards manual before the training, you can purchase one through the CARF Online Store.
  


• When purchasing CEUs, who should I make the check out to? Checks are to be made out to CARF International. A form and instructions are included in the materials received at the training.
  


• What is the refund policy if I need to cancel? CARF International will refund registration fees paid for any webinar, less a $50.00 (USD) administrative fee, if written cancellation of the registration is received by CARF International at least seven days prior to the webinar. After this date, no refunds will be issued; however, if the webinar is recorded, you will be permitted to access such recording for a period not to exceed five consecutive business days. Please contact Sharon Martinez at smartinez@carf.org for more information regarding access to the recording.

  Note: The event may be cancelled at CARF International’s discretion. Should CARF International cancel the event, you will be notified promptly. CARF International is not responsible for any direct or consequential damages incurred by the registrants as a result of any cancellation.

  
  
• I am trying to register for a training, but the system says I am already registered. Why is this happening? A unique e-mail address must be used for each registrant. If you enter an e-mail address that has already been used to register another person for the same event, that person’s registration will be overwritten. Please contact the Education and Training unit toll free (888) 281-6531, ext. 7188 for assistance.