Moving Forward with Patient- and Family-Centered Care: Partnerships for Quality and Safety


Authentic partnerships with patients and families are essential to health systems, hospitals, primary and other ambulatory settings, and community organizations seeking to improve the experience of care, quality, and safety.

Since 1995, the Institute for Patient- and Family-Centered Care (IPFCC) has offered internationally acclaimed, in-depth seminars to advance the understanding and practice of patient- and family-centered care by modeling effective partnerships in teaching and in the learning experience for seminar attendees.

What Makes The IPFCC® Seminar So Unique?

Faculty team of more than 15 experts in patient- and family-centered care—administrative leaders, nurses, physicians, staff, and patient and family leaders.

Faculty review of pre-seminar personal learning goals.

Two days of intensive training including plenary sessions and over 25 breakout sessions tailor the program to meet you specific needs and interests.

Faculty-led, small group discussion time each day and assistance in creating an effective Action Plan for change individualized for your organization.

Online access  to over 100 resources for use in strategic planning; presentations, orientation, other educational sessions; and evaluation.




San Antonio Photo 

Seminar Learning Objectives
Attendees Will Learn To:

  • Describe patient- and family-centered care and how it can be applied within and across health care settings including hospitals, primary and other ambulatory care, and health systems
  • Discuss best practice and innovation in partnering with patients and families to improve the experience of care, safety, quality, and clinical outcomes.
  • Identify strategies for developing and sustaining high performing patient and family advisory councils (PFACs) and other collaborative roles for patient and family advisors (PFAs).
  • Discuss the crisis of misuse and addiction to opioids and opportunities for PFACs and PFAs and individuals with lived experience to collaborate in improving pain management, recovery programs, peer support, and related education and research.
  • Define the roles of senior executives in providing leadership for patient-and family-centered change and support for patient and family engagement at all levels within the health system.
  • Discuss how to integrate patient- and family-centered concepts into the education of health care professionals, quality improvement, risk management, patient safety, facility design, research and evaluation, and strategic planning.
  • Discuss approaches to measure patient- and family-centered change and the impact of collaborative endeavors with PFAs and PFACs.
  • Develop action plans for patient- and family-centered change, individualized for each health system, hospital and ambulatory practice.

Seminar Topics Include:

  • Leadership for Transformative Change
  • Creating and Sustaining High Performing Patient and Family Advisory Councils
  • Enhancing Patient Safety Through Partnerships with Patients and Families
  • Involving Patients and Families in Quality Improvement, Research, and Evaluation
  • Partnerships with Patients and Families to Address the Opioid Epidemic
  • Including Patient and Family Advisors on Governing Boards
  • Developing Patient and Family Faculty Programs
  • Changing the View that Families are Visitors—Supporting Family Presence and Participation
  • Patient- and Family-Centered Approaches to Reduce Readmissions and Improve Transitions of Care
  • Patient- and Family-Centered Approaches in Primary and Ambulatory Care
  • Enhancing Support for Mental Health
  • Cultural Competency, Disparities, and Trauma Informed Care
  • Measurement of Patient- and Family-Centered Care

Why Attend This Seminar?

Learn from internationally recognized leaders in patient- and family-centered care and gain knowledge, skills, and practical strategies for developing and sustaining partnerships with patients and families to improve the experience of care, quality, and safety.

Who Should Attend?

We urge health systems, hospitals, primary and other ambulatory care practices, and community organizations to send an interdisciplinary team of participants that includes:

  • Health Care Administrative Leaders and Board Members
  • Clinicians–Physicians, Nurses, Social Workers, Pharmacists, Therapists, and Developmental Specialists
  • Patient and Family Advisors and Leaders
  • Quality, Safety, and Patient Experience Personnel
  • Support and Ancillary Staff
  • Medical and Health Professional Students


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